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Please help with Vista Key Issue

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I am receiving an error telling me that my copy of vista is non-genuine; however, I am using the Key from the back of my laptop. My laptop was infected with a virus, I was able to get rid of the virus, but when I did a system restore was when I began getting the non-genuine errors. I have tried to validate using the automated phone system, but it did not work. Any help with what the issue may be and how to solve it would be appreciated. Thank you

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-9WPHT-YXYKT-H2GH8
Windows Product Key Hash: HvfiELa9S5K90fkVpnl83+lWx2I=
Windows Product ID: 89578-OEM-7353584-46582
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {E84405DC-A20D-444C-AC39-0129B027B499}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130501-1537
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E84405DC-A20D-444C-AC39-0129B027B499}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H2GH8</PKey><PID>89578-OEM-7353584-46582</PID><PIDType>3</PIDType><SID>S-1-5-21-553285989-774968798-1912852383</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1535 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20080411000000.000000+000</Date></BIOS><HWID>E5323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-535-846582-02-1033-6002.0000-2102013
Installation ID: 019340819250617632873282589083181581021480164875289674
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: H2GH8
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAeqhYt+Lbhi8af7LCcpHc1jbo9Lry9M6XlJ7o1qxWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG DELL M09
SLIC DELL M09
OSFR DELL M09
SSDT PmRef CpuPm

Tuesday, July 30, 2013 3:16 AM

Answers

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All I can think to do is to attempt telephone activation and speak to an operator to see if they can help.

telephone activation (operator calls)

Click on the Start button

in the Search box, type

SLUI 4

and hit the Enter key

follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.
- Proposed as answer by Noel D PatonModerator Monday, August 26, 2013 11:22 AM
- Marked as answer by Noel D PatonModerator Monday, September 2, 2013 10:45 AM
Tuesday, August 6, 2013 6:14 AM

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please try the following.....

Recreate the Licensing Store with the correct data.

1) Open an Internet Browser window.

2) Type: %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select 'Run as Administrator'

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type: net start slsvc

10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).

Once complete, run another MGADiag report and post back with the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Wednesday, July 31, 2013 9:19 AM

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-9WPHT-YXYKT-H2GH8
Windows Product Key Hash: HvfiELa9S5K90fkVpnl83+lWx2I=
Windows Product ID: 89578-OEM-7353584-46582
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {E84405DC-A20D-444C-AC39-0129B027B499}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130501-1537
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E84405DC-A20D-444C-AC39-0129B027B499}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H2GH8</PKey><PID>89578-OEM-7353584-46582</PID><PIDType>3</PIDType><SID>S-1-5-21-553285989-774968798-1912852383</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1535 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20080411000000.000000+000</Date></BIOS><HWID>E5323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-535-846582-02-1033-6002.0000-2132013
Installation ID: 019340819250617632873282589083181581021480164875289674
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: H2GH8
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAeqhYt+Lbhi8af7LCcpHc1jbo9Lry9M6XlJ7o1qxWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG DELL M09
SLIC DELL M09
OSFR DELL M09
SSDT PmRef CpuPm

Friday, August 2, 2013 1:31 AM
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I followed the directions above, including restarting twice, and trying to activate over the phone. Unfortunately, it did not work. I have the original Windows disk provided by MSFT, but I trying to avoid a full re-install.

Friday, August 2, 2013 1:35 AM
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Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Friday, August 2, 2013 6:53 AM

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running now, it will be later today before I am able to post results. Thank you,

Sunday, August 4, 2013 11:56 AM
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link to CBS log

https://skydrive.live.com/redir?resid=2EE178A6A345DFBB!106&authkey=!AC1oebDUPc5T4-M

Sunday, August 4, 2013 6:51 PM
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-9WPHT-YXYKT-H2GH8
Windows Product Key Hash: HvfiELa9S5K90fkVpnl83+lWx2I=
Windows Product ID: 89578-OEM-7353584-46582
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {E84405DC-A20D-444C-AC39-0129B027B499}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130501-1537
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E84405DC-A20D-444C-AC39-0129B027B499}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H2GH8</PKey><PID>89578-OEM-7353584-46582</PID><PIDType>3</PIDType><SID>S-1-5-21-553285989-774968798-1912852383</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1535 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20080411000000.000000+000</Date></BIOS><HWID>E5323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-535-846582-02-1033-6002.0000-2132013
Installation ID: 019340819250617632873282589083181581021480164875289674
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: H2GH8
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAeqhYt+Lbhi8af7LCcpHc1jbo9Lry9M6XlJ7o1qxWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG DELL M09
SLIC DELL M09
OSFR DELL M09
SSDT PmRef CpuPm

I also received this error after the SFC

"Windows Resource Protection found corrupt files but was unable to fix some them."

Sunday, August 4, 2013 6:54 PM
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You only copied a shortcut to the file - not the file itself :)

please try again.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Sunday, August 4, 2013 7:26 PM

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thank you, this should be correct.

https://skydrive.live.com/redir?resid=2EE178A6A345DFBB!106&authkey=!ALa-KTx3YmSfa4g

Sunday, August 4, 2013 7:54 PM

The SFC scan shows the following results...

	Line 246483: 2013-08-04 14:35:24, Info                  CSI    00000208 [SR] Repairing 4 components
	Line 246484: 2013-08-04 14:35:24, Info                  CSI    00000209 [SR] Beginning Verify and Repair transaction
	Line 246487: 2013-08-04 14:35:24, Info                  CSI    0000020b [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 246490: 2013-08-04 14:35:24, Info                  CSI    0000020d [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 246493: 2013-08-04 14:35:24, Info                  CSI    0000020f [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:42{21}]"Wdf01000Uninstall.mof" from store
	Line 246496: 2013-08-04 14:35:24, Info                  CSI    00000211 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"Wdf01000.mof" from store
	Line 246505: 2013-08-04 14:35:24, Info                  CSI    00000215 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 246506: 2013-08-04 14:35:24, Info                  CSI    00000216 [SR] This component was referenced by [l:160{80}]"Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000.936330-187_neutral_GDR"
	Line 246511: 2013-08-04 14:35:24, Info                  CSI    00000219 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
	Line 246514: 2013-08-04 14:35:24, Info                  CSI    0000021b [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 246515: 2013-08-04 14:35:24, Info                  CSI    0000021c [SR] This component was referenced by [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
	Line 246518: 2013-08-04 14:35:24, Info                  CSI    0000021e [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:42{21}]"Wdf01000Uninstall.mof" from store
	Line 246521: 2013-08-04 14:35:24, Info                  CSI    00000220 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"Wdf01000.mof" from store
	Line 246545: 2013-08-04 14:35:24, Info                  CSI    00000224 [SR] Repair complete

That's no as bad as it may look - the remaining errors are 'normal' for Vista, as they are user-modifiable files, and should never have been included in the scan in the first place :)

That said, there's obviously some corruption present somewhere, as the CBS.log file should have archived itself at some point in the past 4 months, rather than building to a 45MB file.

Let's see if another tool can find the problem....

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need to look in the details for Windows Vista 32-bit (x86), downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Sunday, August 4, 2013 9:00 PM

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https://skydrive.live.com/redir?resid=2EE178A6A345DFBB!109&authkey=!ALsJsq5XaGBKTL4

https://skydrive.live.com/redir?resid=2EE178A6A345DFBB!110&authkey=!AIJkJMAYuH30cjY

I linked to both, I wasn't sure if they contained the same info. Thank you

Sunday, August 4, 2013 10:15 PM
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CheckSUR found only one error - which I can't really see causing this problem, but it could be blocking updates....

Checking Component Store (f) CSI Payload File Missing 0x00000000 ieframe.dll x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6001.18385_none_6450f463ae5b5ef9

I'll post a fix for it a bit later
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.
Sunday, August 4, 2013 10:33 PM

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Thank you

Sunday, August 4, 2013 10:51 PM
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I've uploaded a file - bcsaa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the saved file and select Extract all...

Change the target to C:\ and click on Extract

Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

Pick that

You'll have to log in with your username and password.

Pick the option to use a Command Prompt

At the prompt type

DIR C:\bcsaa

hit the enter key - if you get a 'Not Found' error try

DIR D:\bcsaa

or

DIR E:\bcsaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\bcsaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Sunday, August 4, 2013 11:08 PM

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Also please run the CheckSUR tool again, and post the new CheckSUR .log file
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Sunday, August 4, 2013 11:09 PM

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https://skydrive.live.com/redir?resid=2EE178A6A345DFBB!111&authkey=!AAQprSCIGSTUpzo

https://skydrive.live.com/redir?resid=2EE178A6A345DFBB!112&authkey=!APQj5MLjy0j9KIE

I received the error as before "Windows Resource Protection found corrupt files but was unable to fix some of them."

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-9WPHT-YXYKT-H2GH8
Windows Product Key Hash: HvfiELa9S5K90fkVpnl83+lWx2I=
Windows Product ID: 89578-OEM-7353584-46582
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {E84405DC-A20D-444C-AC39-0129B027B499}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130501-1537
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E84405DC-A20D-444C-AC39-0129B027B499}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H2GH8</PKey><PID>89578-OEM-7353584-46582</PID><PIDType>3</PIDType><SID>S-1-5-21-553285989-774968798-1912852383</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1535 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20080411000000.000000+000</Date></BIOS><HWID>E5323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-535-846582-02-1033-6002.0000-2132013
Installation ID: 019340819250617632873282589083181581021480164875289674
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: H2GH8
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAeqhYt+Lbhi8af7LCcpHc1jbo9Lry9M6XlJ7o1qxWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
BOOT DELL M09
MCFG DELL M09
SLIC DELL M09
OSFR DELL M09
SSDT PmRef CpuPm

Monday, August 5, 2013 1:26 AM
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We've fixed the CheckSUR error, at least :)

As expected, the CBS logs indicate that the other 'problems' remain.

Please attempt validation at www.microsoft.com/genuine/validate using Internet Explorer - what happens?

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Monday, August 5, 2013 6:17 AM

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Progress is progress, right? :-)

Activate Windows.
Windows must be activated before validation can determine if this copy of Windows is genuine.
Windows is now in reduced functionality mode.

This was at the top of the MFST page after running the program at that link. The page also read "The version of Windows you are running is no longer available for purchase."

I tried to activate again over the automated phone service, but that didn't work either.

I appreciate your help. I'm learning a lot going through the process.

Monday, August 5, 2013 11:01 PM
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All I can think to do is to attempt telephone activation and speak to an operator to see if they can help.

telephone activation (operator calls)

Click on the Start button

in the Search box, type

SLUI 4

and hit the Enter key

follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.
- Proposed as answer by Noel D PatonModerator Monday, August 26, 2013 11:22 AM
- Marked as answer by Noel D PatonModerator Monday, September 2, 2013 10:45 AM
Tuesday, August 6, 2013 6:14 AM

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okay, I'll give that a go. At this point I have the virus taken care of, so I may just move everything I want to a external hard drive, and upgrade laptops/windows. That being said, I'll call the number and talk to a service rep. Originally, they weren't able to help me, but I think there is another number for more difficult cases. Thanks again for you help.

Wednesday, August 7, 2013 1:20 AM
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Any progress??

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Friday, August 16, 2013 2:25 PM

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Answered by:

Please help with Vista Key Issue

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