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Can't redeem Windows Vista. RRS feed

  • Question

  • I bought my computer from CyberPowerPC.com and the only thing I was sent was a receipt that said I had a free upgrade to Windows Vista Home Premium.  I look forward to hearing back!

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-PYFTF-W33JQ-VJBFB
    Windows Product Key Hash: l3JFDg6rWsNBla86kJ0oeN0DA4M=
    Windows Product ID: 76487-OEM-2283974-15364
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 7a499362-1bb6-4ccd-8d45-e85ec6b96aad
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7a499362-1bb6-4ccd-8d45-e85ec6b96aad</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-VJBFB</PKey><PID>76487-OEM-2283974-15364</PID><PIDType>3</PIDType><SID>S-1-5-21-796845957-1677128483-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 0401</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date><SLPBIOS>Cyberpower Computer,Cyberpower Computer,Cyberpower Computer,Cyberpower Computer</SLPBIOS></BIOS><HWID>AE3B35370184C07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>CyberPower Inc</name><model>Windows XP Media Center Edition 2005</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>3B6EDD8D888D00</Val><Hash>uLc1AKuZBss5gIBV0nmPxX2fU0A=</Hash><Pid>70172-640-5790365-55031</Pid><PidType>14</PidType></Product><Product GUID="{90CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>C0F87151F48CD00</Val><Hash>TyEPO0DCn2NNdTl+NpaLKddr2rI=</Hash><Pid>70160-640-4773124-57804</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, May 20, 2007 3:14 PM

Answers

  • hey guys,

    yes, the Vista DVD has to be redeemed through CyberpowerPC (I bought a PC there with the same deal too, even if I'm far from even thinking of upgrading to Vista, still too many issues unresolved, I'll wait for SP1) and no, it's not Microsoft that provides the DVD.
    CyberpowerPC and other companies doing the same deal go through a 3rd party that checks the purchase and mails the Vista DVD. Sorry I can't remember the name, but call CPPC again and ask for that companies website, there used to be a link on CPPC website but they can provide you with that company's phone number.

    Luca

    PS: Why is the formatting on this page so horrible? It's 2 screens long and I run 1680*1050.
    Horizontal scrolling is a big No-No.
    Tuesday, May 29, 2007 6:50 PM

All replies

  • Dear Daseal,

    Thank you for your interest in the Buy Local program. The Free Upgrade to Vista is a separate program for which you will need to contact Cyberpower.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Tuesday, May 22, 2007 5:32 PM
  • Hey Jennifer,

    I first contacted Cyberpower and they told me that the deal was through Microsoft and not through them.  Any info would be appreciated!
    Tuesday, May 22, 2007 10:56 PM
  • Hi Daseal,

    Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a support incident? I will then contact you directly.

     

    Thank you,

    Jenifer

    Wednesday, May 23, 2007 6:00 PM
  • hey guys,

    yes, the Vista DVD has to be redeemed through CyberpowerPC (I bought a PC there with the same deal too, even if I'm far from even thinking of upgrading to Vista, still too many issues unresolved, I'll wait for SP1) and no, it's not Microsoft that provides the DVD.
    CyberpowerPC and other companies doing the same deal go through a 3rd party that checks the purchase and mails the Vista DVD. Sorry I can't remember the name, but call CPPC again and ask for that companies website, there used to be a link on CPPC website but they can provide you with that company's phone number.

    Luca

    PS: Why is the formatting on this page so horrible? It's 2 screens long and I run 1680*1050.
    Horizontal scrolling is a big No-No.
    Tuesday, May 29, 2007 6:50 PM
  • Ok, I found more info:
    contact Amanda Smith:
    253 896 9690
    asmith@qmscorp.com

    Tuesday, May 29, 2007 7:03 PM