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please help check. RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-44G86-RC8WV-4KX8D
    Windows Product Key Hash: fby8PvmKVNwpMJ7e4Aco5iCil3A=
    Windows Product ID: 55274-648-1937697-23957
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: 775bc2e3-ae18-42f0-9864-31a27a931b39
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>775bc2e3-ae18-42f0-9864-31a27a931b39</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-4KX8D</PKey><PID>55274-648-1937697-23957</PID><PIDType>1</PIDType><SID>S-1-5-21-73586283-920026266-854245398</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 700m      </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="31"/><Date>20060320******.******+***</Date></BIOS><HWID>98633B07018400D2</HWID><UserLCID>0804</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, June 7, 2007 12:10 PM

Answers

  • Jiong Gao,

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with your Operating System and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
      
       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of the Operating system is an unauthorized installation. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
     
      First, if this comes as a total surprise to you, please go back to the retailer where you either purchased the system and/or upgraded the operating system. Let them know the operating system is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs and was the hard drive reformatted? If so please work with the store that performed the repairs.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
     
    Again, I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm
    WGA and OGA Forum Manager

     

    Thursday, June 7, 2007 6:23 PM
  • Jiong Gao,

     

    The mgadiag utility is showing your computer as a Dell Inspiron 700m.

     

    It is very likely that your Dell laptop came from Dell with a properly licensed installation of Windows.  You can check to see if this is true by looking on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect it to read "Dell."

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, June 7, 2007 7:36 PM

All replies

  • Jiong Gao,

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with your Operating System and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
      
       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of the Operating system is an unauthorized installation. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
     
      First, if this comes as a total surprise to you, please go back to the retailer where you either purchased the system and/or upgraded the operating system. Let them know the operating system is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs and was the hard drive reformatted? If so please work with the store that performed the repairs.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
     
    Again, I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm
    WGA and OGA Forum Manager

     

    Thursday, June 7, 2007 6:23 PM
  • Jiong Gao,

     

    The mgadiag utility is showing your computer as a Dell Inspiron 700m.

     

    It is very likely that your Dell laptop came from Dell with a properly licensed installation of Windows.  You can check to see if this is true by looking on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect it to read "Dell."

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, June 7, 2007 7:36 PM