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  • Question

  • hello

    please i am begging you i need your help. My system is now at risk because of the non-genuine product which was downloaded suddenly from a website

    i realy dont know what to do, i cant even know how to uninstall it please help me

    i do not want to lose my system

    please give me a solution i strictly need your help as soon as possible

    thank you so much and i hope my system will be safe.

     

    Monday, June 30, 2008 10:25 PM

Answers

  • kokoooo,

     

    You will need to uninstall the non-genuine product before any further complications occur from being non-genuine. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301 . This will allow you to download the Windows Installer Cleanup Utility and explain detailed information

    Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     

    Please back up your system to an external drive, such as flash drive or external hard drive first.

    and be ready to perform a reformat of the drive and reinstallation of Windows should the system be compromised either by a virus and/or malware.

     

    Windows Live OneCare is a great tool for providing the following services: Antivirus & Antispyware, Online ID Protection, Firewall, Multi-PC Management, Printer Sharing and Backup and Restore features.   Please visit http://onecare.live.com/standard/en-us/prodinfo/features.htm for more details.

     

    Lori MS
    Monday, June 30, 2008 11:31 PM
  • Kokoooo,

     

    I have a curious question what non-genuine product was downloaded suddenly from a website? Please provide our team with detailed information so we may begin to analyze exactly what may be causing the problem. First I recommend for you to back-up ALL of your data IMMEDIATELY. Next use a CD, DVD, external hard drive or a thumb drive to backup and archieve your data. 

     

    Before we can assist please follow the guidance located in an article I previous posted. Follow this link for guidance:

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25

     

    Provide us with the results from the MGA diagnostic tool. 

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, July 2, 2008 6:00 AM

All replies

  • kokoooo,

     

    You will need to uninstall the non-genuine product before any further complications occur from being non-genuine. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301 . This will allow you to download the Windows Installer Cleanup Utility and explain detailed information

    Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     

    Please back up your system to an external drive, such as flash drive or external hard drive first.

    and be ready to perform a reformat of the drive and reinstallation of Windows should the system be compromised either by a virus and/or malware.

     

    Windows Live OneCare is a great tool for providing the following services: Antivirus & Antispyware, Online ID Protection, Firewall, Multi-PC Management, Printer Sharing and Backup and Restore features.   Please visit http://onecare.live.com/standard/en-us/prodinfo/features.htm for more details.

     

    Lori MS
    Monday, June 30, 2008 11:31 PM
  • Kokoooo,

     

    I have a curious question what non-genuine product was downloaded suddenly from a website? Please provide our team with detailed information so we may begin to analyze exactly what may be causing the problem. First I recommend for you to back-up ALL of your data IMMEDIATELY. Next use a CD, DVD, external hard drive or a thumb drive to backup and archieve your data. 

     

    Before we can assist please follow the guidance located in an article I previous posted. Follow this link for guidance:

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25

     

    Provide us with the results from the MGA diagnostic tool. 

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, July 2, 2008 6:00 AM
  • Hi everybody,
    this is to let newbies to know about a fake program known as Internet Security 2010. this Internet Security 2010 is a fake program from rogue spyware generation. (it also have another clone with the name of Security Tool).it is a virus wich wants you to pay for license key so it will remove viruses from your computer. that is scam. do not pay for it because it is a virus itself desgined to extort some extra money from people. anybody seeing Internet Security 2010 popup on his pc means his pc is infected by Internet Security 2010 virus. you should instantly try to remove this virus from your computer upon detection. Good Luck

    for manual instructions and tutorial on how to remove Internet Security 2010 virus, See
    http://www.darfuns.com/spyware-removal/internet-security-2010/
    Friday, March 5, 2010 3:37 AM