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    I'm trying to reactivate a windows live subscription but the person who originally did the activation can't remember the windowslive ID or the original e-mail account they activated it with.  I keep looking through the forums and I have found multiple links to the billing site, but that only works if you have some idea as to what the original e-mail address was that you used to activate Windows Live.

     

    Is there any way I can determine the ID and password?  I'm getting desperate.  If nothing else is there a 1-800 number I can contact to speak with someone directly?

    Sunday, January 27, 2008 3:12 AM

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     dcourtney20052005 wrote:

    I'm trying to reactivate a windows live subscription but the person who originally did the activation can't remember the windowslive ID or the original e-mail account they activated it with.  I keep looking through the forums and I have found multiple links to the billing site, but that only works if you have some idea as to what the original e-mail address was that you used to activate Windows Live.

     

    Is there any way I can determine the ID and password?  I'm getting desperate.  If nothing else is there a 1-800 number I can contact to speak with someone directly?

    If you don't recall the LiveID you used for your subscription, you will need to contact support (via email as a trial user) who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Sunday, January 27, 2008 10:17 PM
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    Not sure if this will help but it might.  Try creating a new mail identity through the msn or hot mail.   I didn't remenber I had one, then found out I did but couldn't remember password.  So got new hot mail I.d. and now I can at least log on for help.

    Good luck!

    Sunday, January 27, 2008 3:58 PM
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     dcourtney20052005 wrote:

    I'm trying to reactivate a windows live subscription but the person who originally did the activation can't remember the windowslive ID or the original e-mail account they activated it with.  I keep looking through the forums and I have found multiple links to the billing site, but that only works if you have some idea as to what the original e-mail address was that you used to activate Windows Live.

     

    Is there any way I can determine the ID and password?  I'm getting desperate.  If nothing else is there a 1-800 number I can contact to speak with someone directly?

    If you don't recall the LiveID you used for your subscription, you will need to contact support (via email as a trial user) who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Sunday, January 27, 2008 10:17 PM
    Moderator
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    Aparently my windowslive hotmail id is different from my onecare id.  I have opened about 50 windows and I give up.  I have 2 computers which I want to add to my existing onecare account.  They don't recognize my email and password as having a valid onecare account.  I look for my ID as it says: either it comes up with only the hotmail account through the billing site, or it does not give me a subscription id when I go to About Windows Live OneCare.  The trial on the 2 new computers is up in 10 days.  I've already paid for the subscription.  Please help.

     

    Ryan

    Thursday, April 10, 2008 5:34 PM
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    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, April 11, 2008 1:17 AM
    Moderator