Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Tune Up will not finish, keeps freezing RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    When my One Care tune up run's, it only defrags then it freezes. Sometime it doesn't even finish defragging, it just freezes. Then I will have to reboot my computer. I tryed deleting & redownloading One Care but I still have the problem, now it is starting with my virus scan???
    • Moved by Stephen BootsMVP, Moderator Tuesday, July 14, 2009 11:55 AM tune-up issue, not install problem (From:Windows Live OneCare Install and Activate)
    Tuesday, July 14, 2009 12:32 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    I suggest running a disk error check. Right click on your drive in Windows Explorer, select Properties, then Tools. Run the disk check for errors. If that doesn't help, I suggest contacting support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    If the PC is a laptop, make sure that the vents are clear to prevent overheating. Defrag and Scan are both intensive operations and can cause a great deal of heat build-up. A freezing system can be a symptom of excessive heat, disk errors, or conflicting software.
    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, July 14, 2009 11:55 AM
    Moderator