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CRM for Outlook - CRM 2016 online RRS feed

  • Question

  • Hi,

    We are using Server side synchronization for configuring CRM 2016 online with outlook. The issue is - whenever any email whose Sender is a non-CRM user is tracked, the corresponding email that gets created in CRM has SYSTEM as the OWNER set. We want the person who tracked the email to be set as the OWNER. 

    Please let us know if this is possible via any configuration/ custom code.

    Thanks for your reply in advance!

    Regards,

    Anwesha Sharma

    Sunday, April 23, 2017 5:08 PM