403 Forbidden Error
Question
Answers
-
Hi,
I apologize if this is the incorrect forum. I’m not sure which forum I should be using. I was told it was best to post my question on the Microsoft Developer Network, but I have no idea where to direct my question.
I'm getting a 403 error message on my website. It's only on my computer. I can access the site from my tablet and phone.
I've recently changed from a Windows hosting account with nopCommerce to a Linux account to build a site with WooCommerce.
I've cleared the cache for Chrome, Firefox, Safari, Opera, Internet Explorer and Microsoft Edge. I've done a DNS flush on my computer and reset my modem. None of these things have helped.
Is it possible there are files from the Windows hosting account, nopCommerce, Visual Studio or anything related to those products that could be blocking my computer or IP address from access my new Linux hosting/WooCommerce site?
I've done a ping test and a trace. After seeing the results, the web host company is now saying it’s an issue with my IPS. However, when I hotspot my computer to my phone’s internet, I still get the error message.
My OS is Windows 10. It's up-to-date.
The error message is
Forbidden
You do not have permission to access this document.
Web Server at argyleandpaisley.com
I appreciate any assistance and/or directions to the proper forum.
Thank you,
RacheleGood day,
The information you give us not clear to me.
>> I've recently changed from a Windows hosting account
If you have account this mean you should have someone who in-charge on that account. No? In this case you should speak with him.
>> I've recently changed from a Windows hosting account with nopCommerce to a Linux account
I assume you mean that you change you machine operating system (OS)... Is this correct? Did you mean that you had machine with Windows OS and now you are using Linux OS ?
>> Is it possible there are files from the Windows hosting account
I have no idea what you mean by Windows hosting account. If you mean that you have account host on windows machine then you need the people that manage your account (website). Please try to clarify where you got this account and how. Are you hosting your website in someone else machine or do you host the website in your machine?
>> the web host company is now saying it’s an issue with my IPS.
Woooo finaly I think I got what you mean :-0... as I guess, you are using hosting account in someone else machine. In this case they should solve your issue. If they know what they do and they told you that your there is issue with your IP then so be it... it can be and we have no way to check this. Maybe you IP is block in their firewall for example...
Your question is not related to this forums or to Microsoft. In addition I don't think the link you got will help you since in the link Dave gave you the issue related to someone who said "I have configured my Apache" which mean he host the website, but according to your description you host the website in someone else machine assuming I understood you correctly). The link might help the peop-le that host your website (these who gave you the account)
>> However, when I hotspot my computer to my phone’s internet, I still get the error message.
If you are using the same router, then you are probably using the same internet service and you have the same IP.
>> Web Server at argyleandpaisley.com
I tested and I can see your website well.
I understand the issue related on yourConclusion:
I am just guessing according to the information you brought us!
The issue is probably not related to the client side (the machine you use to browse the website), since you tested it in two different devices.
The issue probably related to some blocking between your machine and your website. Unfortunatelly seems like you do not have the knowledge about network, and there are lot of elements between your machine and your website. Therefore:
I suggest to contact 2 entities: (1) Your ISP - the company that give you the internet service. (2) The support of the company that host your website.
They give you the IP address you use. Ask them to check the website and help you. It is possible that the host block all IPs from that ISP provider. It is very common to block IPs for example from specific countries or ISP providers that has a lot of abusers. But this not common that someone that sell hosting do this. If this is the case you can replace your ISP provider or your hosting provider.
* the issue can be related to router configuration as well but we cannot test it.
Before you do anything take your machine and try to contact the website from different place. If this work well then you can pretty sure the issue is related to what I wrote.
Please close this thread, as this issue not related to this forum or to Microsoft as all. I hope this help you solve the issue a bit.
Have a great day :-)
Ronen Ariely
[Personal Site] [Blog] [Facebook] [Linkedin]- Proposed as answer by Richard MuellerMVP, Banned Friday, October 20, 2017 10:09 PM
- Marked as answer by Richard MuellerMVP, Banned Friday, October 27, 2017 5:56 AM
All replies
-
Hi,
I apologize if this is the incorrect forum. I’m not sure which forum I should be using. I was told it was best to post my question on the Microsoft Developer Network, but I have no idea where to direct my question.
I'm getting a 403 error message on my website. It's only on my computer. I can access the site from my tablet and phone.
I've recently changed from a Windows hosting account with nopCommerce to a Linux account to build a site with WooCommerce.
I've cleared the cache for Chrome, Firefox, Safari, Opera, Internet Explorer and Microsoft Edge. I've done a DNS flush on my computer and reset my modem. None of these things have helped.
Is it possible there are files from the Windows hosting account, nopCommerce, Visual Studio or anything related to those products that could be blocking my computer or IP address from access my new Linux hosting/WooCommerce site?
I've done a ping test and a trace. After seeing the results, the web host company is now saying it’s an issue with my IPS. However, when I hotspot my computer to my phone’s internet, I still get the error message.
My OS is Windows 10. It's up-to-date.
The error message is
Forbidden
You do not have permission to access this document.
Web Server at argyleandpaisley.com
I appreciate any assistance and/or directions to the proper forum.
Thank you,
RacheleGood day,
The information you give us not clear to me.
>> I've recently changed from a Windows hosting account
If you have account this mean you should have someone who in-charge on that account. No? In this case you should speak with him.
>> I've recently changed from a Windows hosting account with nopCommerce to a Linux account
I assume you mean that you change you machine operating system (OS)... Is this correct? Did you mean that you had machine with Windows OS and now you are using Linux OS ?
>> Is it possible there are files from the Windows hosting account
I have no idea what you mean by Windows hosting account. If you mean that you have account host on windows machine then you need the people that manage your account (website). Please try to clarify where you got this account and how. Are you hosting your website in someone else machine or do you host the website in your machine?
>> the web host company is now saying it’s an issue with my IPS.
Woooo finaly I think I got what you mean :-0... as I guess, you are using hosting account in someone else machine. In this case they should solve your issue. If they know what they do and they told you that your there is issue with your IP then so be it... it can be and we have no way to check this. Maybe you IP is block in their firewall for example...
Your question is not related to this forums or to Microsoft. In addition I don't think the link you got will help you since in the link Dave gave you the issue related to someone who said "I have configured my Apache" which mean he host the website, but according to your description you host the website in someone else machine assuming I understood you correctly). The link might help the peop-le that host your website (these who gave you the account)
>> However, when I hotspot my computer to my phone’s internet, I still get the error message.
If you are using the same router, then you are probably using the same internet service and you have the same IP.
>> Web Server at argyleandpaisley.com
I tested and I can see your website well.
I understand the issue related on yourConclusion:
I am just guessing according to the information you brought us!
The issue is probably not related to the client side (the machine you use to browse the website), since you tested it in two different devices.
The issue probably related to some blocking between your machine and your website. Unfortunatelly seems like you do not have the knowledge about network, and there are lot of elements between your machine and your website. Therefore:
I suggest to contact 2 entities: (1) Your ISP - the company that give you the internet service. (2) The support of the company that host your website.
They give you the IP address you use. Ask them to check the website and help you. It is possible that the host block all IPs from that ISP provider. It is very common to block IPs for example from specific countries or ISP providers that has a lot of abusers. But this not common that someone that sell hosting do this. If this is the case you can replace your ISP provider or your hosting provider.
* the issue can be related to router configuration as well but we cannot test it.
Before you do anything take your machine and try to contact the website from different place. If this work well then you can pretty sure the issue is related to what I wrote.
Please close this thread, as this issue not related to this forum or to Microsoft as all. I hope this help you solve the issue a bit.
Have a great day :-)
Ronen Ariely
[Personal Site] [Blog] [Facebook] [Linkedin]- Proposed as answer by Richard MuellerMVP, Banned Friday, October 20, 2017 10:09 PM
- Marked as answer by Richard MuellerMVP, Banned Friday, October 27, 2017 5:56 AM
