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OneCare Activation Issues RRS feed

  • Question

  • I've been a subscriber to OneCare for over a year.  I had some hardware problems and had to reinstall.  I got help from your chat line, but now it seems that I have been locked out of my subscription.  I need help, chat or other to get me back activated.  Help.

     

    Wednesday, December 26, 2007 6:21 PM

Answers

  •  needmotime wrote:
    I've been a subscriber to OneCare for over a year.  I had some hardware problems and had to reinstall.  I got help from your chat line, but now it seems that I have been locked out of my subscription.  I need help, chat or other to get me back activated.  Help.

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Wednesday, December 26, 2007 6:31 PM
    Moderator