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one care re newal RRS feed

  • Question

  • I have one care on my computer,i have a cd to renew,i know i don't install the cd but used the code to update,my problem is i don't have access to the original hotmail account i first set one care up with,i cannot reset the password because i did'nt put an alternate e mail to have the reset sent to
    How do i update my subscription without the original e mail account
    Saturday, May 16, 2009 4:02 PM

Answers

  • I'm not sure of what you mean by you don't have access to your hotmail account. If you open One Care>Help>About Windows Live One Care you will see the Live ID associated with your One Care account. You will need this when you contact support. Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, May 16, 2009 5:56 PM
    Moderator

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