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Back up to Dual layer DVD burner RRS feed

  • Question

  • It appears that OneCare is not compatible with Dual Layer DVD burners. I have tried a new Verbatim DVD-R DL disc but it is rejected once the Back-up is activated.

    I have Nero Smart Essentials software installed but not running during the OneCare back-up

    I also have 2 DVD burners installed on my PC, OneCare back-up menu does not give me an option which burner to use.

    Any suggestion on how to solve these 2 problems

    Thursday, June 19, 2008 1:41 PM

Answers

All replies

  • I don't think DVD-R DL is a supported media. DVD+R DL is supported and should work. 

     

    Thursday, June 19, 2008 3:10 PM
    Moderator
  • Does OneCare backup to single layer discs on that machine? I can't speak to the disc format issue, and I have no experience with multiple burners in a system for possible backup destination. I recommend that you contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Thursday, June 19, 2008 5:19 PM
    Moderator
  • Can you tell me, what is the difference between DVD-R DL and DVD+R DL.  Sorry if this sounds like a stupid question

     

    Friday, June 20, 2008 2:51 AM
  • Yes it does back up to a single layer disc

     

    Friday, June 20, 2008 2:52 AM
  • DVD+R and DVD-R are different formats. A good explanation - http://en.wikipedia.org/wiki/DVD%2BR

     

    Friday, June 20, 2008 4:27 AM
    Moderator
  • That web site was a good explanation of the DVD-R and DVD+R formats

    However my DVD burner will recognise both formats, - & + , we have tried to write to the DVD-R dl disc, using Nero Express and were able to successfully write to that disc.

    Therefore our asumption that OneCare is not copmpatible with DVD-R DL discs

    We have not tried the DVD+R DL discs 

     

    Friday, June 20, 2008 8:33 AM
  • I think that Jim is assuming the same regarding the -R DL disc format.

    -steve

     

    Friday, June 20, 2008 3:20 PM
    Moderator
  • Copied from KB 943913 :

    Back up to a disc burner
    To use a disc burner as a backup device, you must have a disc burner and blank-writable discs. Windows Live OneCare supports the following writable disc types:•CD-R
    •CD-RW
    •DVD-R
    •DVD-RW
    •DVD+R
    •DVD+RW
    •DVD+R DL (Double Layer)
    Note OneCare cannot use a CD or a DVD that has been formatted or erased by using a third-party program, such as Nero or Roxio. OneCare can only use clean or new CDs and DVDs that were not formatted by a third-party program.

     

     Since DVD-R DL is not listed I assume it is not supported.

    Friday, June 20, 2008 3:46 PM
    Moderator
  • Thanks for digging that up, Jim.

    -steve

     

    Saturday, June 21, 2008 1:39 AM
    Moderator
  • I guess there is only one way to resolve this

    I will get a +R DL disc and try it

    Will let you know the outcome

     

    Saturday, June 21, 2008 1:50 AM
  • SUCCESS  Used a DVD+R DL disc, 8.5GB,  back up worked without any problems

    Just goes to show, always follow the instructions to the letter (+), no pun intended

    Thank you for all your assistance

     

    BTW, Discs are TDK 2.4X speed

     

    Saturday, June 21, 2008 9:09 AM
  • Glad it worked for you. Thanks for posting the outcome.

    Saturday, June 21, 2008 1:17 PM
    Moderator