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Windows 7 invalidation error RRS feed

  • Question

  • Hello, I have a Lenovo desktop with Win 7 Home Premium.  I bought the computer directly from Lenovo about 10 months ago.  Starting about 2 months ago, it began staying that our windows was not genuine, the desktop became black, and it began crashing often.  We have Norton Internet security and have done scans and no virus show up.

    I ran the MGA diagnostic tool, and the output is as follows.  Please advise.  Thanks in advance for your help.

    Charlie


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6D11494E-A10C-482B-B5CD-432240111142}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D11494E-A10C-482B-B5CD-432240111142}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2587198262-1460874699-7638320</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>IdeaCentre B320</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>DXKT25AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110825000000.000000+000</Date></BIOS><HWID>CE033407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-03   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1333, 5) (null): The system cannot find the file specified. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2013 13:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAonaeE6LqJKZ86YYWvjVyS6xatwXquJqTLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-03   
      FACP LENOVO TC-03   
      HPET LENOVO TC-03   
      MCFG LENOVO TC-03   
      SSDT LENOVO TC-03   
      SLIC LENOVO TC-03   
      ECDT LENOVO TC-03   


    Friday, April 19, 2013 2:08 AM

Answers

  • Sorry for the delayed response.

    It applies to anything which requires Windows validation before it can be installed - this includes things like IE9, MSE, Windows Media Player updates/upgrades, and many 'optional' updates. Office ignores the validation state of Windows as it has its own system.

    Lenovo's supplied utilities do not (to the best of my knowledge) include a repair function - only a factory reinstall.

    You can follow the instructions at http://www.sevenforums.com/tutorials/3413-repair-install.html to do a repair install.

    The repair install should fix things fully - but there are no guarantees!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 18, 2013 5:56 PM
    Moderator

All replies

  • Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 20, 2013 11:33 AM
    Moderator
  • Hi Noel,

    Thank you for the reply.  I have done what you recommended.  When I ran SFC, it gave this error message:

    "Windows Resource Protection found corrupt files but was unable to fix some of then."

    The diagnostic report is pasted in below and the CBS log file is at this dropbox link:

    https://dl.dropboxusercontent.com/u/61298031/CFittsCBS.zip

    Thanks in advance for the help at this next step.

    Regards,

    Charlie

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {6D11494E-A10C-482B-B5CD-432240111142}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130104-1431

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6D11494E-A10C-482B-B5CD-432240111142}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2587198262-1460874699-7638320</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>IdeaCentre B320</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>DXKT25AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110825000000.000000+000</Date></BIOS><HWID>CE033407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-03   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    C:\windows\system32\slmgr.vbs(1333, 5) (null): The system cannot find the file specified.

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:20:2013 13:11

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAonaeE6LqJKZ86YYWvjVyS6xatwXquJqTLnM=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TC-03  

      FACP                                   LENOVO                               TC-03  

      HPET                                    LENOVO                               TC-03  

      MCFG                                 LENOVO                               TC-03  

      SSDT                                    LENOVO                               TC-03  

      SLIC                                      LENOVO                               TC-03  

      ECDT                                    LENOVO                               TC-03   


    Charlie Fitts

    Sunday, April 28, 2013 11:32 PM
  • The SFC error was caused by these problems...

    	Line 23184: 2013-04-28 09:29:10, Info                  CSI    000002ef [SR] Repairing 2 components
    	Line 23185: 2013-04-28 09:29:10, Info                  CSI    000002f0 [SR] Beginning Verify and Repair transaction
    	Line 23190: 2013-04-28 09:29:10, Info                  CSI    000002f3 [SR] Cannot verify component files for Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ADO-Backcompat-Tlb20, Version = 6.1.7601.17857, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 23195: 2013-04-28 09:29:10, Info                  CSI    000002f6 [SR] Cannot verify component files for Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-RDS-DataControl-Dll, Version = 6.1.7601.17857, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 23200: 2013-04-28 09:29:10, Info                  CSI    000002f8 [SR] Repair complete
    

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 29, 2013 9:26 AM
    Moderator
  • Hi Noel,

    The CheckSUR.log file is at this link:

    https://dl.dropboxusercontent.com/u/61298031/CheckSUR.log

    Thanks again. Hopefully we are getting close!

    Charlie


    Charlie Fitts

    Tuesday, April 30, 2013 1:47 AM
  • Great - that seems to have fixed all the errors it found.

    Please now do another SFC /SCANNOW and post the new CBS.log - with any luck it will be clear.

    Also run a new MGADiag report, and we'll see how far we've got.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 30, 2013 6:34 AM
    Moderator
  • Thanks, Noel.  I've done as you instructed and the link to the new CBS.log file is

    https://dl.dropboxusercontent.com/u/61298031/CFittsCBS2.zip

    The text of the new MGADiag report is copied in below.

    Thanks for all the help you're giving me.

    Charlie

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6D11494E-A10C-482B-B5CD-432240111142}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D11494E-A10C-482B-B5CD-432240111142}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2587198262-1460874699-7638320</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>IdeaCentre B320</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>DXKT25AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110825000000.000000+000</Date></BIOS><HWID>CE033407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-03   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1333, 5) (null): The system cannot find the file specified. 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2013 13:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAonaeE6LqJKZ86YYWvjVyS6xatwXquJqTLnM=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-03   
      FACP LENOVO TC-03   
      HPET LENOVO TC-03   
      MCFG LENOVO TC-03   
      SSDT LENOVO TC-03   
      SLIC LENOVO TC-03   
      ECDT LENOVO TC-03   


    Charlie Fitts

    Tuesday, April 30, 2013 11:47 PM
  • The SFC log is clear now as well - but we have a rare set of errors in the MGADiag report :(

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x800b0100

    Licensing Data-->

    C:\windows\system32\slmgr.vbs(1333, 5) (null): The system cannot find the file specified

    Please open an Elevated Command Prompt, and run the following commands

    ICACLS C:\Windows\System32\slcext.dll
    ICACLS C:\Windows\System32\drivers\spsys.sys
    ICACLS C:\Windows\System32\drivers
    ICACLS C:\Windows\System32\sppcext.dll
    ICACLS C:\Windows\System32\sppsvc.exe
    ICACLS C:\Windows\System32\drivers\spldr.sys

    post the results,

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Wednesday, May 1, 2013 5:46 AM
    Moderator
  • Hi Noel,

    I followed your instructions and the results are posted below.  Thanks for your help with this enigma!

    Charlie

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    C:\windows\system32>ICACLS C:\Windows\System32\slcext.dll
    C:\Windows\System32\slcext.dll NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\windows\system32>ICACLS C:\Windows\System32\drivers\spsys.sys
    C:\Windows\System32\drivers\spsys.sys NT SERVICE\TrustedInstaller:(F)
                                          BUILTIN\Administrators:(RX)
                                          NT AUTHORITY\SYSTEM:(RX)
                                          BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\windows\system32>ICACLS C:\Windows\System32\drivers
    C:\Windows\System32\drivers NT SERVICE\TrustedInstaller:(F)
                                NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                                NT AUTHORITY\SYSTEM:(M)
                                NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                                BUILTIN\Administrators:(M)
                                BUILTIN\Administrators:(OI)(CI)(IO)(F)
                                BUILTIN\Users:(RX)
                                BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                                CREATOR OWNER:(OI)(CI)(IO)(F)
    Successfully processed 1 files; Failed processing 0 files
    C:\windows\system32>ICACLS C:\Windows\System32\sppcext.dll
    C:\Windows\System32\sppcext.dll NT SERVICE\TrustedInstaller:(F)
                                    BUILTIN\Administrators:(RX)
                                    NT AUTHORITY\SYSTEM:(RX)
                                    BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\windows\system32>ICACLS C:\Windows\System32\sppsvc.exe
    C:\Windows\System32\sppsvc.exe NT SERVICE\TrustedInstaller:(F)
                                   BUILTIN\Administrators:(RX)
                                   NT AUTHORITY\SYSTEM:(RX)
                                   BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\windows\system32>ICACLS C:\Windows\System32\drivers\spldr.sys
    C:\Windows\System32\drivers\spldr.sys NT SERVICE\TrustedInstaller:(F)
                                          BUILTIN\Administrators:(RX)
                                          NT AUTHORITY\SYSTEM:(RX)
                                          BUILTIN\Users:(RX)
    Successfully processed 1 files; Failed processing 0 files
    C:\windows\system32>


    Charlie Fitts

    Friday, May 3, 2013 3:32 PM
  • Thanks for not mentioning the typos :)

    All those results look normal to me - this probably means that the problem lies in the registry, either in the form of badly-registered dll's or in the form of corruption of some kind.

    It's unlikely to have an easy solution.

     The quickest solution is going to be a repair install - How do you feel about that?

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as
    you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk
    Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
    option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 4, 2013 8:01 AM
    Moderator
  • Thanks, Noel.  I tried what you suggested, and was able to download the SP1 Refresh iso file, and then using a utility that the sevenforums link suggested, was able to set it up on a USB drive.  When I started the install, it suggested that I uninstall a couple of programs that have to do with the monitor settings (ATI...).  I uninstalled them, which made the screen go to a very low resolution mode.  Then I ran the install of SP1 refresh, which did not get to far before it quit and gave this error message:

    Windows cannot copy files required for installation. The files may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070241

    I am wondering if you can make any sense of this - I sure can't!

    Is there any chance I should have Lenovo service this?  The computer is less than a year old and under warranty.

    Thanks for the advice.

    Charlie


    Charlie Fitts

    Monday, May 6, 2013 12:16 AM
  • It's certainly worth phoning them to see if the warranty covers this - it may or may not.

    Otherwise, your options are limited basically to using the Lenovo Recovery system to get the system back to ex-factory state (after backing up your data to external media).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 6, 2013 7:51 AM
    Moderator
  • Anything new on this??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 4:08 PM
    Moderator
  • Hi Noel,

    I worked with Lenovo support, and they took over the computer and removed one MS update (KB26...) that had to do with Windows activation technology.  I'm not sure if they did anything else significant, but it cured the issue of windows thinking we didn't have a legal version.  Thanks for your help with things.

    Charlie


    Charlie Fitts

    Saturday, May 11, 2013 8:37 PM
  • I suspect that they hid the problem rather than curing it (and it may come back to bite you again in 30 days time) - please post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 10:58 PM
    Moderator
  • Hi Noel,

    The current MGADiag report is listed below.  The system does still frequently crash, and the report shows several files being amiss.  So, you're probably right that all is not well yet.  Thanks for your help.

    Charlie

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VQ982-XJ68D-86FC7
    Windows Product Key Hash: zv8eT8KbS/KVhBp/EjhZQw5ok04=
    Windows Product ID: 00359-OEM-9823776-93963
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6D11494E-A10C-482B-B5CD-432240111142}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D11494E-A10C-482B-B5CD-432240111142}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-86FC7</PKey><PID>00359-OEM-9823776-93963</PID><PIDType>8</PIDType><SID>S-1-5-21-2587198262-1460874699-7638320</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>IdeaCentre B320</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>DXKT25AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110825000000.000000+000</Date></BIOS><HWID>CE033407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-03   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-237-793963-02-1033-7601.0000-1262013
    Installation ID: 009804296705087724966433177771978116344986738722532433
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 86FC7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/13/2013 8:38:40 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2013 13:11
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAonaeE6LqJKZ86YYWvjVyS6xatwXquJqTLnM=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-03   
      FACP LENOVO TC-03   
      HPET LENOVO TC-03   
      MCFG LENOVO TC-03   
      SSDT LENOVO TC-03   
      SLIC LENOVO TC-03   
      ECDT LENOVO TC-03   


    Charlie Fitts

    Tuesday, May 14, 2013 12:52 AM
  • As I suspected, all they did was uninstall the KB971033 WAT update - which hides the problem, rather than fixing it. The good news is that the apparently genuine status should be permanent unless other factors creep in.

    I suspect that possibly your quickest true solution is going to be a repair install... but it's up to you.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 14, 2013 7:21 AM
    Moderator
  • ... I forgot to include the bad news :(

    If you ever need to validate the system to be able to install ancillary software, it will reinstall the WAT update, and show as non-genuine again.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 15, 2013 10:23 AM
    Moderator
  • Hi Noel,

    Thanks for your helpful advice.  I have a few questions:

    1. Would the "ancillary software" issue just apply to Microsoft products such as the next Office version, or could it be an issue with other software products as well?

    2. Is "repair install" a utility that Lenovo supplies on my hard disk?

    3. Will doing a repair install definitely set those corrupt/missing system files right?

    Thanks in advance.

    Charlie


    Charlie Fitts

    Thursday, May 16, 2013 12:38 PM
  • Sorry for the delayed response.

    It applies to anything which requires Windows validation before it can be installed - this includes things like IE9, MSE, Windows Media Player updates/upgrades, and many 'optional' updates. Office ignores the validation state of Windows as it has its own system.

    Lenovo's supplied utilities do not (to the best of my knowledge) include a repair function - only a factory reinstall.

    You can follow the instructions at http://www.sevenforums.com/tutorials/3413-repair-install.html to do a repair install.

    The repair install should fix things fully - but there are no guarantees!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 18, 2013 5:56 PM
    Moderator