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problems with activation

Question
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Sunday, December 23, 2007 12:23 AM
Answers
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If OneCare was installed and active on your laptop, what possessed you to reinstall it?
To activate on the 2nd PC, you should simply activate with the same LiveID that you used to activate your subscription. However, there have been reports of people having problems activating if they pasted the password into the initial login screen or if they have a long or complex password. If it is longer than 8 characters or contains characters other than letters and numbers, change the password at http://account.live.com and then try activation again. Also, you can try clearing cookies and temporary Internet files in IE and then closing IE before trying activation once again.
In the sentence where you indicate that you received an error indicating you already have a subscription, were you trying to enter the product key? It cannot be used again after the subscription is activated initially.
-steve
Sunday, December 23, 2007 4:55 PMModerator
All replies
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There's a New issue Messing with Windows live IDs and there association with paid accounts this bug affecting Xbox Live sign in, the msn shopping site, Windows new activation. Now it appears to be messing with Windows live One Care Activation.
I say give it a few hours the issue intermitten it comes and goes.
things to check: credit card in check current ?
Can you sign into Microsoft billing ?
try going to http://account.live.com change your password save it
go back sign in under new password if it signs in. Try the activation under new Windows live ID Password you just set
that still don't work try cleaning the internet options delete all you might have some burn't cookies and temp files in there messin with ya.
There's also the chance the under the Windows Account manager under manage online passwords on the left the Windows live ID file might be fragged I get this all the time you clear that. and with the internet optiions temp files and history cleared. then try that activation Windows Live One Care will set a fresh file then when you try and activated elimnating all conflicts One Care should activate.
Reading the 25 digit Key tip: I plop that sicker or the entire case in a flatbed scanner scan a bmp of it and save it then zoom in on the bmp to verify O is O and not Q D is D and Not B or 8 or O the printing machine that prints those keys needs to be improved ink runs on the stickers making those letters really hard to read.
Keys are entered using all caps
Sunday, December 23, 2007 4:02 PM -
If OneCare was installed and active on your laptop, what possessed you to reinstall it?
To activate on the 2nd PC, you should simply activate with the same LiveID that you used to activate your subscription. However, there have been reports of people having problems activating if they pasted the password into the initial login screen or if they have a long or complex password. If it is longer than 8 characters or contains characters other than letters and numbers, change the password at http://account.live.com and then try activation again. Also, you can try clearing cookies and temporary Internet files in IE and then closing IE before trying activation once again.
In the sentence where you indicate that you received an error indicating you already have a subscription, were you trying to enter the product key? It cannot be used again after the subscription is activated initially.
-steve
Sunday, December 23, 2007 4:55 PMModerator -
Because it should work, I figured I would narrow it down to whether it was my second pc or a junk software issue. The format on the original live care was different than what was downloaded following the steps by the website to install a second pc to my subscription. I thought a possible update of the original would possibly be the problem.
And I think I tryed using a hotmail account which is tied to my original id and that is when it said I was unable to subscribe because I already had an up to date account with live one care, how dumb is that? Why wouldn't it just activate the software, it recognized I had an up to date account. I'll try some of the other suggestions you give though, Thanks.
Sunday, December 23, 2007 7:00 PM -
Let us know how you make out. It sounds like your laptop was still running 1.6 and the new PC was 2.0. In any event, go to http://billing.microsoft.com to verify the LiveID for your subscription. Once you've done that, you should be able to activate both PCs.
If signing in at the Billing site does not show your OneCare subscription, then you have the wrong LiveID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
Sunday, December 23, 2007 7:11 PMModerator -
Sunday, December 23, 2007 9:39 PM
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Glad you were able to resolve it. What bothers me is that the OneCare team has repeatedly informed me that complex passwords are not a problem. Apparently they still are. Thanks for confirming.
-steve
Monday, December 24, 2007 1:59 PMModerator -
Just to let you know eight digits is what ended up working.Monday, December 24, 2007 4:14 PM