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WGA Notification Failures following a date change to 2040 and back RRS feed

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    Hello,

     

    I have a Windows XP Professional SP2 machine that has constant and obtrusive WGA notifications indicating Windows is not genuine.

     

    The notifications started after the date of the computer was changed to the year 2040 and then changed back.

     

    The COA has the manufacturer's name: DELL

     

    The computer passes all checks from the online diagnostic page located at http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Below is the diagnostic report from MGADiag.exe.

     

    Please advise.

     

    Thank you,

    Jason

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-DRPPX-6BV23-R7XHT
    Windows Product Key Hash: h2rDmE1T+b16Bjohi5QfHMlfhzE=
    Windows Product ID: 55274-640-0000347-23378
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {81492F24-C86F-4C34-8995-86B36BE932DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A
     
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
     
    Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
     
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81492F24-C86F-4C34-8995-86B36BE932DD}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R7XHT</PKey><PID>55274-640-0000347-23378</PID><PIDType>1</PIDType><SID>S-1-5-21-2781504589-2018322775-2207786261</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050209000000.000000+000</Date></BIOS><HWID>C0CC3A470184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>       <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8A3728398E97D00</Val><Hash>G2VzNLELaz/xMCgfPvxQUqXoPSw=</Hash><Pid>73931-640-4945303-57692</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Thursday, February 28, 2008 8:10 PM

Answers

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    I have deteremined a procedure that resolves the issue. Note it is the same procedure detailed in KB 926333:

    1. Open My Computer
    2. Ensure you can view hidden files and folders:
      1. Click Tools, Folder Options. The Folder Options window appears.
      2. Select the View tab and select Show hidden files and folders
      3. Click Apply, click OK
    3. Open the folder C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data
    4. Delete data.dat
    5. Click Start, Run. The Run window appears
    6. Type the following command: wgatray.exe /b
    7. Click OK
    8. Restart
    Friday, February 29, 2008 12:03 AM

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    Hello Jason,

     

    I would suggest checking your system bios to make sure the date and time are correctly set along with your windows time as this could also be causing an issue.  If this does not resolve your problem I would highly suggest either contacting Dell for further support or Microsoft directly http://support.microsoft.com/

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    • Unmarked as answer by Jason Warren Monday, July 25, 2011 6:42 PM
    Thursday, February 28, 2008 8:16 PM
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    Matt, thank you for your response.

     

    For reference, the date in the BIOS was correctly set. The WGA Notifications continue to pop up.

     

    Please note I am able to reproduce this issue on other machines, and within virtual machines as well. See reproduction steps below.

     

    Matt, I will follow your advice and contact Microsoft Support, though I will suggest you escalate this issue internally.

     

    Thank you,

    Jason

     

     

    Repro steps:

    1. Install WGA Validation Tool (KB892130)

    2. As a local administrator, open the Date and Time Properties, and change the year to 2040.

    3. Click Apply.

    4. Restart and log on.

    5. The Unable to complete genuine Windows validataion notification will appear. Clicking on the link displays the following Validataion Incomplete message:

     

    The Windows validation process could not be completed because the computer's system date and time may not be set correctly.

     

    Your computer's date and time must be set correctly in order for the validataion process to complete. Check your computer's date setting now or go to the Microsoft Genuine Advantage Diagnostic Site where you will be guided through the process of correcting your settings and running validataion again.

     

    [0x80080210]

     

    6. As a local administrator, open the Date and Time Properties, and change the year to the current year (2008).

    7. Use the WGA Diagnostic Site and run the Microsoft validation process.

     

    Result:

    Validation completes successfully. Notifications remain.


    Expected result:

    Validation completes successfully. Notifications disappear.

    Thursday, February 28, 2008 9:52 PM
  • Question
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    I have deteremined a procedure that resolves the issue. Note it is the same procedure detailed in KB 926333:

    1. Open My Computer
    2. Ensure you can view hidden files and folders:
      1. Click Tools, Folder Options. The Folder Options window appears.
      2. Select the View tab and select Show hidden files and folders
      3. Click Apply, click OK
    3. Open the folder C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data
    4. Delete data.dat
    5. Click Start, Run. The Run window appears
    6. Type the following command: wgatray.exe /b
    7. Click OK
    8. Restart
    Friday, February 29, 2008 12:03 AM