Error while unpacking program, code 2. Please report to author. RRS feed

  • Question

  • I received this error message (Error while unpacking program, code 2. Please report to author.) when attempting to open my Micorsoft Money program today.  I did not have this problem prior to downloading the most recent Microsort Update.  Can any one offer a solution?
    Friday, July 15, 2011 12:32 AM

All replies

  • That is not a Microsoft Money error, but I don't know what is issuing it. See what it says in the title bar of the window that has the message. You could consider doing a Windows system restore to a point before the updates, and check that the error does not exist. Then do updates one at a time, to see which causes the problem.

    If it were a Microsoft Money problem, you would want to identify the version of Money you are using. As it is, what security software an OS you are using may be more relevant.


    Friday, July 15, 2011 12:58 AM
  • I just started having the same problem when I try to open Money.  I can't open system restore either.  I tried hitting esc when windows was booting up and go that route but that didn't work.  any other suggestioins, I really need to get access to my money file!
    Friday, July 15, 2011 1:38 PM
  • That's worrisome. Let's look for common elements for those with the problem. Please post these:

    Version of Windows

    Counry of Money

    Version of Money

    Antivirus/security software in use


    Also, you might try booting into safe mode temporarily and opening Money. I am not sure what that would do, but it would be somewhat diagnostic.

    http://windows.microsoft.com/en-US/windows7/products/features/system-restore tells how to use System Restore to locate and use a restore point in Windows 7.

    Friday, July 15, 2011 2:29 PM
  • I am running Money Plus and have the same problem.  Yesterday I did a system restore after the update... was able to get Money operational again.  Today my lovely computer did the update again... now I have same error message.  It is clear that the update is the issue.  How can I prevent this update from auto installing since I would rather prefer the Money software than the update.

    Friday, July 15, 2011 5:12 PM
  • I just got the same message when trying to play a game on my computer that I've been playing for weeks with not problem until today.
    Friday, July 15, 2011 7:04 PM
  • I would suggest you not disable all of the updates. Here is my suggestion: after system restore again, turn off automatic updates, but keep automatic download and notification. Then install one update at a time until the symptom occurs. Restore again Disable installation of that one update with the method DominicP described. Then identify the problem update here, along with your OS. That would be useful to others.  Ideally you would report the bug to Microsoft too.

    http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates is the Windows 7 version of the KB article on problems with updates.

    Friday, July 15, 2011 7:44 PM
  • At least so far as Windows 7 is concerned there were only 2 updates this last Patch Tuesday.  KB980846 and Software Removal Tool for July.

    KB980846 looks like a fair prospect for the troublemaker (assuming Win 7 is involved, no one seems to have said which OS they are using).  A low-level tweak is always a good bet for causing some problems.

    "An update is available to the backward compatibility feature in Windows 7 and in Windows Server 2008 R2. This update enables a dynamic-link library (DLL) that is designed for earlier versions of Windows to run in a Windows Vista context if the following conditions are true:

    • The DLL does not specify an RT_MANIFEST resource.
    • The DLL calls an API that uses the dynamic compatibility context. For example, the DLL calls the GetOverlappedResults API."



    Friday, July 15, 2011 8:27 PM
  • Good point... this would be the downside of packing multiple fixes into one update. 

    On the other hand, there was a Visio update too. If that patch caused the symptom, that could explain why more of us had no problem after the updates.

    And it could be country-related or Money version related.

    Here is my View Update History (omitting MWT) for Tuesday:

    Security Update for Windows 7 (KB2532531 http://go.microsoft.com/fwlink/?LinkId=217102

    Security Update for Windows 7 (KB2507938 http://go.microsoft.com/fwlink/?LinkId=217465


    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2553975) http://support.microsoft.com/kb/2553975

    Security Update for Windows 7 (KB2555917) http://go.microsoft.com/fwlink/?LinkId=220172


    Friday, July 15, 2011 8:52 PM
  • Problems have been reported against various software when both KB2507938 and KB2533623 have been installed. It seems affected customers have removed both fixes and the problem is resolved.

    I also found 3 different software packages having problems after KB2555917 had been installed, so take your pick.

    It might help other Money users if those affected by the problem reported at the top of this thread gave details of their Operating System level and what fixes were applied as part of the latest Patch Tuesday. Furthermore, can the affected users please state which Security software they are using. The "error unpacking program, code 2" has been caused (in the past) by Anti-Virus/Firewall software not recognising the updated files following a Windows Security update.


    Saturday, July 16, 2011 9:54 AM
  • I had the same problem.  The problem went away when I uninstalled update #KB2533623.


    Relevant Specs:

    OS: Vista Home Premium 64 bit - SP1
    MS Money Version: 17.0 (MS Money Plus Deluxe)
    Anti-Virus: AVG Free Edition 2011


    I wonder if the problem is related to not having Vista SP2? I didn't even realize it was available, and I see on the Microsoft site that support for SP1 ended on 7/12/11. Perhaps not coincidentally, the problematic update appeared a couple of days later.

    I have no idea why Windows Update has never offered me SP2...


    Saturday, July 16, 2011 11:55 AM
  • Thanks for the tip.

    There were a few "optional" driver updates I had not installed. After I installed them, SP2 was offered through automatic updates.  I installed it with no issues.  Money worked fine.  Then I proceeded to install the problematic update, #KB2533623, and was able to successfully launch Money. Seems that the problem was not having upgraded to SP2.

    Saturday, July 16, 2011 3:27 PM