Answered by:
validation problems

Question
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Hi hope you can help I have done an OS repair on a system. I have re activated this copy of xp but cannot get updates to work .!!
Here is the output from the MGA Tool:
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-3RQ7V-WYVH4-PMMVB
Windows Product Key Hash: t7Zn2k/eLBkq9KZGNWoVp+9u3PY=
Windows Product ID: 76477-OEM-2157067-81756
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3AE3E00B-EBAA-46AD-B26C-5E8F151788FD}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_63BB5E84-896-80004005
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AE3E00B-EBAA-46AD-B26C-5E8F151788FD}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMMVB</PKey><PID>76477-OEM-2157067-81756</PID><PIDType>3</PIDType><SID>S-1-5-21-35118352-118485851-2405392501</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>PN116AA-ABU SR1229UK GB440</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20041029000000.000000+000</Date></BIOS><HWID>0ACA34D70184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq</name><model>Presario</model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17704</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>Friday, January 25, 2008 4:57 PM
Answers
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Hello Microteksupport,
Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:
Office Status: 114 Blocked VLK 2.
We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Reporting piracy will assist in stopping unscrupulous business practices. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:
http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Thank you,Matt Prall, MS
WGA Forum ManagerFriday, January 25, 2008 5:17 PM
All replies
-
Hello Microteksupport,
Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:
Office Status: 114 Blocked VLK 2.
We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Reporting piracy will assist in stopping unscrupulous business practices. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:
http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Thank you,Matt Prall, MS
WGA Forum ManagerFriday, January 25, 2008 5:17 PM -
Many Thanks for the prompt reply.
I am a third party support technician and suspect that my customer has installed their copy of office that they are using at work. If I uninstall the counterfeit copy of office will this allow windows to update correctly?
Friday, January 25, 2008 5:26 PM -
Hello Microteksupport,
Yes, if you remove the counterfeit copy of Office you will be able to access Windows Update. If you run into any issues uninstalling the Office Suite follow the below directions on how to make sure the Office Suite is completely removed from the system. The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer. Please let me know if you have any further questions or concerns.
Thank you,
Matt Prall, MS
WGA Forum ManagerFriday, January 25, 2008 5:50 PM -
Many thanks again for the prompt response
Friday, January 25, 2008 8:18 PM