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Onecare not working RRS feed

  • Question

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    I hope this works it will not work It keeps askind me for moneys I allready payed help s.bond One care has not worked for a mounth and my trial period is up help Thanks stephen bond
    Tuesday, December 9, 2008 4:56 AM

Answers

  • Stephen, I split your post from the thread that you posted to.

    What do you mean by OneCare not working for a month? Are you getting an error? What is the status of the OneCare icon in your tray?

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, December 9, 2008 1:04 PM
    Moderator