WGA notification with valid volume site license RRS feed

  • Question

  • help!  I'm getting WGA notifications at Winlogon and in the system tray on systems that use a valid volume site license.  I support systems that are used in health care and this problem is going to directly affect patient care.

    I tried running MGAdiag and attempted to click the resolve button, but the button is grayed out. 

    Also, turning off the WGA notification as a workaround in the system tray has no effect.

    I've looked through some of the forums regarding wga issues and have tried other options as well.

    Validation windows from www.microsoft.com/genuine and then running wgatray /b

    I've also tried deleting legitcheckcontrol.dll and revalidating windows as well.

    Last I have tried a possible solution also found in the forum linked to http://support.microsoft.com/default.aspx?scid=kb;en-us;813442  The resolution steps are to re-register many dll's using regsvr32.  This also did not help with the issue.

    My current case number with Microsoft is SRX060926604258

    I will most likely look into disabling WGA under http://support.microsoft.com/kb/921914 if cannot find a solution.

    Diagnostic Report (1.5.0545.0):
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-42H2K-FG82B-83BMT
    Windows Product Key Hash: fdI+de/pQa7kodQTEA18DfnodZM=
    Windows Product ID: 55274-640-3907583-23556
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 5eeed6a7-0d3a-4f84-bcc3-8fcff6057750
    Is Admin: No
    AutoDial: No
    Registry: 0x80070005
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-528-645_77F760FE-275-80070002_7E90FEE8-171-80070002_77F760FE-275-80070002_7E90FEE8-171-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>5eeed6a7-0d3a-4f84-bcc3-8fcff6057750</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-83BMT</PKey><PID>55274-640-3907583-23556</PID><PIDType>1</PIDType><SID>S-1-5-21-3261107184-1614439788-1596846174</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6000 (PL507UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BDD Ver. F.12</Version><SMBIOSVersion major="2" minor="3"/><Date>20050223000000.000000+000</Date></BIOS><HWID>9CA43007018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Thursday, September 28, 2006 7:34 PM




    Try re-validating as an administrator, and make sure that all of your other profiles have read-write access.

    Friday, September 29, 2006 3:54 PM