invalid product key

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  Hello

   

  In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

  
  If you do not have access to the Start Button:

  1) Login to Vista and Click the option that brings up Internet Explorer.

  2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

  3) A window will come up asking if you want to Run or Save, Select Run

  4) When the program runs, Click the Continue button, then click the Copy button.

  5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3389132&SiteID=25 into the browser address bar.

  6) In a reply post, Paste the Diagnostic Report.

   

  Darin Smith

  WGA Forum Manager

   

  Friday, May 23, 2008 10:51 PM
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  The key printed on the label on my pc is completely different to the key that appears on the diagnostics. How do i obtain the correct key?

   

  Diagnostic Report (1.7.0095.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
  Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
  Windows Product ID: 89578-OEM-7332157-00203
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {C51AA31B-84B3-4DA8-BB45-42E6978EB143}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_gdr.071023-1545
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 102
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C51AA31B-84B3-4DA8-BB45-42E6978EB143}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-1262703167-2416294159-1321527688</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR10E_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0130J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20070718000000.000000+000</Date></BIOS><HWID>FA333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

   

  The key printed on the label on my pc is completely different to the key that appears on the diagnostics. How do i obtain the correct key?

   

  Friday, June 27, 2008 8:43 AM
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  Hello sherbo007,

   

    No need to worry, that is completly normal. Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

   

  1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer when you brought it home)

   

  2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as in the rare event that the OEM SLP key, for some reason, stops working). The key must be manually activated, but you must Activate by Phone.

   

    You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")

   

    If you are experiencing an Activation or Validation issue, please create a new forum thread, repost your Diagnostic Report and provide a description of the issue.

   

  Thank you,

  Darin Smith

  WGA Forum Manager

  Friday, June 27, 2008 8:39 PM