GENUINE ADVANTAGE OFFICE VALIDATION FAILURE

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  Hello Ian,

   

  Please download the MGA Diagnostic Tool then run the tool. Next we will need for you to please copy and past the results of the test back in this thread. In turn this will allow our team to analyze the experience which you are receiving. We will be able to provide you with a resolution. 

   

  Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

   

  Step 2 is tell us about the COA. Tell us:

  
  1. What edition of Windows XP is it for, Home, Pro, or Media Center?
  2. Does it read "OEM Software" or "OEM Product" in black lettering?
  3. Or, does it have the computer manufacturer's name in black lettering?
  4. DO NOT post the Product Key.
  5. Please also provide a short description of the issue you are experiencing.

   

  NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

   

   

  Thank you,

   

  Stephen Holm, MS

  Tuesday, November 6, 2007 11:50 PM
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  it is an oem of office xp sbe copy bought with my dell dimension 8250.

  i purchased it as an extra

  when i check it with genuine advantage tool it shows not activated when i try to activate one of the progams it says already activated

  this is a copy of the report

  Diagnostic Report (1.7.0062.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
  Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
  Windows Product ID: 55277-OEM-2111907-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {E248B702-CE17-4C61-95E9-86F139F9DAC7}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  Vista BRT Data-->
  Grace Flag: N/A
  Commit: N/A
  Reboot Flag: N/A
  ThreatID(s): N/A
  Wgaer.exe Version: N/A, hr = 0x80070002
  Wgaer.exe Signed By: N/A, hr = 0x80070002

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 101 Not Activated
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{E248B702-CE17-4C61-95E9-86F139F9DAC7}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-789336058-1229272821-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8250               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20021022000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>B38433E70184C052</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>4F7136E6E855C90</Val><Hash>fKLtK/4+eH/tQCjoa+8kqCH8AV0=</Hash><Pid>54188-OEM-1792711-16872</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Wednesday, November 7, 2007 9:09 PM
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  Ian,

   

   

  Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.   Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Open this link and you will find a number to call for activation. Please telephone activate your Office.  Please post back if you need further assistance. Thank you and have a great day!

   

   

  Stephen Holm, MS

  Wednesday, November 7, 2007 9:19 PM
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  have phoned my local activation center they say i must open the on screen activation.which i cant because the programs all tell me they have already been activated

   

  rgds ian

  Wednesday, November 7, 2007 9:55 PM
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  Ian,

   

  Please call them back and ask them what you should do in this situation.  Didn't they provide you with any resolution @ that position you were in?

   

  Stephen Holm, MS

  Wednesday, November 7, 2007 10:14 PM
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  sorry i didnt make it clear it was an automated msg with no ability to talk to anyone.

  Wednesday, November 7, 2007 10:21 PM
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  Ian,

   

  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following steps: Open My Computer located on your desktop

  1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

  NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

  2.      Right click the data.dat file, then click “Delete”.

  3.      This data.dat file is for Office (not OGA)

  4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

  5.      If product activation was successful try the Office validation again by at :  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

  The following Knowledge Base Articles can provide more information for Office Activation issues:

   

  “How to troubleshoot problems that you may experience when you try to activate an Office product” http://support.microsoft.com/kb/903275/en-us

   

   

  “Activation and registration of a Microsoft product” http://support.microsoft.com/kb/326851

   

  “How to troubleshoot problems that you may experience when you try to activate a 2007 Office product”

  http://support.microsoft.com/kb/919895

   

  “How to activate a license in Office programs” http://support.microsoft.com/default.aspx/kb/828958/en-us

   

   

  Let me know if this works :-)

   

   

  stephen holm, MS

  Friday, November 9, 2007 12:08 AM