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WGA Notification Installer hangs RRS feed

  • Question

  • Hello,

    I have a client that is a Volume License holder (Large Catholic Primary School)

    The WGA Notification installer has been downloaded with recent updates, and it now hangs/freez's about 3/4 of the way though the install (Ie: the blue bar gets most of the way to the right, and then just sits there.) This happens at every logon that the user does.

    This is an admin machine, so at the moment the cancle buttin is being pressed as the user needs to use it to do her job.

    The machine has passed all valadation checks, and is uptodate with all patches for XP Pro.

    How can I clear this issue?


    <!-- @page { margin: 2cm } P { margin-bottom: 0.21cm } -->

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-W7XT3-KKJKR-GV496

    Windows Product Key Hash: ft1qoyXOwSuhBrhsvzefNssP43w=

    Windows Product ID: 55274-640-0136945-23476

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {662E66B7-BE90-40F1-B3B3-36C3E7F06183}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: 100

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Plus 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-197_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

     

    Browser Data-->

    Proxy settings: 203.63.78.250:3128

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{662E66B7-BE90-40F1-B3B3-36C3E7F06183}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GV496</PKey><PID>55274-640-0136945-23476</PID><PIDType>1</PIDType><SID>S-1-5-21-1390067357-152049171-682003330</SID><SYSTEM><Manufacturer>Shuttle Inc</Manufacturer><Model>SG31</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080819000000.000000+000</Date></BIOS><HWID>5B783AF70184E078</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>198828CEAE1C586</Val><Hash>gDUIuUugm77Yjq/v2UAlVrZi06Y=</Hash><Pid>89409-707-1408393-65154</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 10061:Shuttle Inc

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

    Wednesday, September 23, 2009 7:40 AM

Answers

  • Hello Activate IT,

    I noticed this in your mgadiag report:

    Browser Data-->

    Proxy settings: 203.63.78.250:3128



    This issue has not come up in a while, but at one time machines that were set to use a Proxy Server would occasionally have issues running the PK Updater and installing WGA Updates.

    Suggest trying a quick fix of eliminating the proxy long enough to see if that allows the installation to complete, then reestablish the proxy.

    Let us know!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 6:11 PM
    Wednesday, September 23, 2009 1:49 PM

All replies

  • Hello Activate IT,

    I noticed this in your mgadiag report:

    Browser Data-->

    Proxy settings: 203.63.78.250:3128



    This issue has not come up in a while, but at one time machines that were set to use a Proxy Server would occasionally have issues running the PK Updater and installing WGA Updates.

    Suggest trying a quick fix of eliminating the proxy long enough to see if that allows the installation to complete, then reestablish the proxy.

    Let us know!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 6:11 PM
    Wednesday, September 23, 2009 1:49 PM
  • Hello Activate IT.

    In addition to Dan's post,  even though the update is our (WGA) software, the download and install mechanism is handled by Microsoft Updates.  If you still have problems installing the update, I recommend going to Microsoft Update Solution Center http://support.microsoft.com/ph/6527#tab0 if none of the documentation there helps, click the "Contact a Support..." link in the upper right corner of the page, and create a (no cost) Microsoft Update support request for additional assistance.

    Thank you,
    Darin MS
    Wednesday, September 23, 2009 6:18 PM
  • Proxy settings: 203.63.78.250:3128



    This issue has not come up in a while, but at one time machines that were set to use a Proxy Server would occasionally have issues running the PK Updater and installing WGA Updates.

    Suggest trying a quick fix of eliminating the proxy long enough to see if that allows the installation to complete, then reestablish the proxy.

    The proxy is not on site and I don't have access/control of it (Its use the proxy or don't have Internet access). I would have to move the machine off site to discount that as being the issue.



    Friday, September 25, 2009 7:53 AM