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Advent 9315 "The Windows Vista Home Premium product key you entered is invalid for activation" RRS feed

  • Question

  • I have had my Advent laptop for 2 years and since last night the message "The Windows Vista Home Premium product key you entered is invalid for activation" comes us when I turn my laptop on. I have made no changes to my my Vista product and I am at a loss as to why this is happening. I have ran a disgnostic report if that helps. It says I have an invalid license even though it is a genuine product that only I am using. Thanks

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {02EAE551-9CDA-4DF6-9086-F63BB50DC4D8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{02EAE551-9CDA-4DF6-9086-F63BB50DC4D8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-2589518989-727022852-2468593643</SID><SYSTEM><Manufacturer>OEM                                     </Manufacturer><Model>671</Model></SYSTEM><BIOS><Manufacturer>OEM</Manufacturer><Version>1.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090511000000.000000+000</Date></BIOS><HWID>30323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ECSSYS</OEMID><OEMTableID>ECSPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17496</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6000.0000-0302008
    Installation ID: 062813098994861412603196927663162071978153615054380090
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: KKMRQ
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJRqWsDaHHeMpr7BAKIkNPDp8vR0JkpBrFa/RSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            SiS           671MX  
      MCFG            PTLTD           MCFG 
      SLIC            ECSSYS        ECSPRDCT
      SLIC            ECSSYS        ECSPRDCT
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst


    Thursday, December 17, 2009 2:29 PM

Answers

  • Hi Maurice21,

      Activation issues usually don't put Windows in Reduced Functionality Mode (the black background, no task bar or start button).

      Go ahead and try the below steps, it's purpose is to repair an issue with Vista's Licensing Store. Even though your issue isn't with the Licensing Store, the steps can be done without access to the Start button and will ultimatly have the same results as the steps I originally gave. 


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 7:04 PM
    Friday, December 18, 2009 7:03 PM

All replies

  • Hello Maurice21,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.


    Thank you,
    Darin MS 

    • Marked as answer by Darin Smith MS Thursday, December 17, 2009 9:52 PM
    • Unmarked as answer by Darin Smith MS Friday, December 18, 2009 7:04 PM
    Thursday, December 17, 2009 9:52 PM
  • Hi Darin Thanks for the help. However I do not have access to the start menu. I did try it in safe mode but that did not work. I can't use the start menu now cos Vista isn't working. I looked through a few of your other answers about typing in %windir%\system32 and so forth in in the address bar but when i got to the black screen and typed in the rest it said to me i do not have enouhh memory or something along them lines even thoguh i have a lot of memory on my hardrive. Do you know what is happening? Do you have any tips? I have my product key and I live in The UK if that is any help Thanks
    Friday, December 18, 2009 12:11 AM
  • Hi Maurice21,

      Activation issues usually don't put Windows in Reduced Functionality Mode (the black background, no task bar or start button).

      Go ahead and try the below steps, it's purpose is to repair an issue with Vista's Licensing Store. Even though your issue isn't with the Licensing Store, the steps can be done without access to the Start button and will ultimatly have the same results as the steps I originally gave. 


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 7:04 PM
    Friday, December 18, 2009 7:03 PM
  • Hi Darin,

    Thanks for the help and advice. I tried all the above steps you mentioned and it looked as though I was going to be successful however it was the 12th step that I was having problems with. When it advised me to enter my product key it said, "A problem ocurred when windows tried to activate. Error code 0xc004f063". Seems strange this is happening after 2 years with no problems and Vista was already pre installed on my laptop.

    Do you have any advice?

    Thanks

    Maurice

    Tuesday, January 5, 2010 6:38 PM
  • Any advice to my above query?
    Thursday, January 7, 2010 10:56 PM
  • Hi Darin,

    Are you able to help me? I still haven't got this problem solved. I got through to Microsoft on the phone but after a very expensive £14 phone call and no help at all I was back to square one. I rang up the Activation line three times but they were even worse....blaming me for making hardware changes even though I havent. I knew more than them to be honest. I spent £400 on my laptop....been on the phone for hours and looking through google and forums for over a month but my problem still exists even though my vista is genuine

    I have also one a ful destructive restore on laptop on two occassions so I lost everything I had on my laptop. That didnt bother me though as I thought it solved my problem but it hasnt. the exact same thing occurs every signle time. I have my product key which is genuine but it is not activating my vista. I always get the message "A problem ocurred when windows tried to activate. Error code 0xc004f063"

    Can you help?
    Sunday, January 31, 2010 6:46 PM