removing genuine software RRS feed

  • Question

  • hi dude i have an problem occuring in my pc because of the genuine counterfiting
    this started because of downloading window media player 11.
    i want to remove this from my computer as it is making my computer to slow down. And if i want to remove this what should i do plz help me i beg u i am in this stage that it countinously comes plz i am in a great trouble ????????????????????????? plz help . microsoft help me removing this without paying 145$.i am not to rich
    Thursday, March 19, 2009 7:19 PM


  • Hello Royson,

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click the Copy button, then paste the report into a New Post in the Windows XP or Vista section of this Forum.

    Also, in your response tell us about the Certificate of Authenticity (CoA) that is affixed to your computer or that is on the software retail package boxtop. Tell us:
    1. What version and edition of Windows is it for?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key that may be printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by JeniferA Friday, March 20, 2009 5:29 PM
    Friday, March 20, 2009 3:11 AM