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Office Update will not recognize my valid product as valid RRS feed

  • Question

  •  

    Hi and thanks -

     

    I am running Windows XP SP2 and Microsoft Office XP Pro.  I have had these valid, licensed products on my computer since 2000 or so.  I have always been able to access update sites with no problem.

     

    Recently, my Office applications began running slowly, so after running "detect and repair", I went to "office on the web" to see if updating would help.

     

    Officeupdate told me that my product was invalid - which is not true - because it had not been activated.  Even though I activated the product in 2000, I went to a couple of applications (word, outlook, excel) and when I attempted to activate the product, I got the "This product has already been activated" message.

     

    I will happlily supply whatever information you need.  Thank you for your help.

     

    Peace

     

    Joseph

     

    Thursday, November 1, 2007 4:28 AM

Answers

  • Hello Whitlight,

     

    Please run the MGA diagnostic tool and provide us with the results back in the thread. This will help us analyze your problem so we may provide you with a resolution. 

     

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Stephen Holm, MS

    Thursday, November 1, 2007 5:58 PM
  • Hiram,

     

    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Call the phone number in this KB article and activate by telephone. This should have you operational again.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Wednesday, November 7, 2007 12:10 AM

All replies

  • Hello Whitlight,

     

    Please run the MGA diagnostic tool and provide us with the results back in the thread. This will help us analyze your problem so we may provide you with a resolution. 

     

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Stephen Holm, MS

    Thursday, November 1, 2007 5:58 PM
  • Hi and thanks -

     

    I am running Windows XP Porfessional, version 2002 SP2.  The computer is a Gateway early P4, came supplied with ME, and I upgraded to XP Pro, which I bought from buy.com at the same time I purchased Office XP Pro.  The computer still recognizes the Windows version as valid.  I apologize, but I don't know what "COA" means, and I could not find the words "OEM Software" or "OEM Product anywhere".

     

    Here's the only weird thing about the set-up . . .

     

    About a year ago, the system crashed due ao a corrupt registry problem.  At that time, I had to reinstall XP from the CD.  This XP on the CD is the first release.  When I got the system back up, IE 7 would not work with the non-SP2 system, so I couldn't get on line to upgrade.  I got a finally copy of Firefox to get me on line, but to my dismay, I could not access the MS downloads via Firefox.  Finally, I found an "administrator version" of SP2 that Firefox could access.  The version said something like "Home users do not use this file use . . ." but that was the one I couln't access.  Talk about a circular argument!  Anyway, I downloaded the administrator version, and everything evenually worked just fine.  I would love to find out how to get a physical disk for XP Pro, SP2, by the way, for the opbvious reason.

     

     

    Here are the resutls of the diagnostic tool.  Scroll down for the Office results - search for "Office Status: 101 Not Activated" - it says that the product isn't activated, but it was activated 7 years ago, and has worked just fine until a couple of weeks ago.  When I try to activate again from any office application, I am told that the product has already been activated.

     

     

    Thanks again for your help.  Here is the report.

     

    Peace

     

    Joseph

     

    WINDOWS

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-D2HQ3-KFFH4-K3GG7
    Windows Product Key Hash: RCe5WWg5rA7aYyTs+gFY7FuL/6M=
    Windows Product ID: 55276-010-4782662-22568
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3F0A650B-8299-4E3A-8142-17FD20282519}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

     

     

    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-800

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F0A650B-8299-4E3A-8142-17FD20282519}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K3GG7</PKey><PID>55276-010-4782662-22568</PID><PIDType>5</PIDType><SID>S-1-5-21-1757981266-113007714-854245398</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>N0CPP063</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GB85010A.15A.0014.P04.0011171443</Version><SMBIOSVersion major="2" minor="3"/><Date>20001117000000.000000+000</Date></BIOS><HWID>111D3E0F0184C06A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>48D693B596FB3DA</Val><Hash>xmpOnxh/BWc/s3LtsyscirHOSlE=</Hash><Pid>54196-750-2463814-16664</Pid><PidType>1</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>566DB0D596FBA04</Val><Hash>eUIVodh0RcZ9cXc91PX2AgTWa2M=</Hash><Pid>54197-750-2471707-16545</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B199EEF59B1CAF1</Val><Hash>jajZUV6HBAz5WFLVu+WfQtmCdnM=</Hash><Pid>54186-752-4120241-17889</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, November 2, 2007 8:58 AM
  • Hello Joseph,

     

    It appears all that will be required is for you to activate via telephone. Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

     

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Friday, November 2, 2007 6:29 PM
  •  

    Thank you so much, Stephen for your help . . .

     

    But there's the problem.  I cannot activate Office, because when I select that option, I get the message window "This product has already been activated" - I have attempted it from every Office application.  There is not any interactive anything for any input or output.

     

    From the KB articles you've provided me, I can get a phone number, and I could give them the installation ID, but there is no field in which to enter the confirmation ID.

     

    For what it's worth, there are a couple of other "quirky" things I have noticed.  For example, when I start the computer, there are always a few of the same registry changes that occur on every start up.  (I have Spybot "Tea Timer" that notifies me of them),  the Screen Saver does not come up consistantly, a security update for Windows XP "Security Update for Microsoft .NET Framework, Version 1.0 Service Pack 3 (KB928367)" will not install, and IE 7 occasionally crashes (I get the "This program has encoundetered an error and needs to close; send error reprot?"  message.  I have thought of trying the "repair" function on my XP CD, but since it is version one, it seems to cause more problems than it corrects.  These errors are annoying, but monir, so they have gone into the "background" of my mind until now.

     

    I keep my computer very "clean", using Windows Defender, Norton Systemworks, Adaware, Spybot, etc.

     

    Thanks again.

     

     

    Saturday, November 3, 2007 8:05 PM
  •  

    Hello Stephen and PureWhiteLight -

     

    I am in pretty much exactly the same situation.

     

    I am running XP pro service Pack 2, updated, on a three year old computer where all has been well up until recently.

     

    I have Office XP Pro  and it installed and activated without a hitch three years ago.     Now when I try and get updates from Microsoft the Genuine Validation tool fails and it refuses to let me update, saying my Office failed because it hasn't been activated. Like PureWhiteLight, when I go to an Office application like Word and tell it to activate it tells me "This product has already been activated".  As I said, I am sure it activated fine years ago.   All my software is bought through retail shrink wrap and I do not install things found on the Internet and run Pc-Cillin and keep it up to date.

     

    Now here are a few possibilities:

    (1) I recently bought Publisher 2007.  It installed and activated fine, and updates are allowed (the WGA finds it genuine, along with my old Visio which was installed and activated around the time I installed Office in 2004)

    (2) about six months ago I bought a new hard disk and used Acronis to clone all of my existing disk (which seemed to be failing) to my new hard disk - including Office

     

    Also, I too have some quirkiness

    (1) IE 6 has started crashing ungracefully and at seemingly random time within the last few months.  It had been stable.  I actually use Firefox most of the time, but use IE for windows updates, etc.

    (2) IE 7 wont install.  The auto update shows I need to to but when I try and install it goes through the download, then spends a lot of time in install (but it is doing things, my perf meters show that), then fails at the end telling me to try again.  I've tried about 5 times over the last three months with only the same result.

     

     

    Help would be appreciated!  I have been thinking of upgrading to Office 2007 but until I get this ironed out with my Office XP I am hesitant to try!

     

     

    Thanks,

    jim

     

     

    Diagnostic Report (1.7.0062.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****    [[I removed the rest of the string]]

    Windows Product Key Hash: Ftg4MzLYkP9eCVww9uggV6MVOK4=

    Windows Product ID: 55274-OEM-2245546-00778

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {6E734418-5A18-49B8-8F7A-8D670E6B84CE}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Vista BRT Data-->

    Grace Flag: N/A

    Commit: N/A

    Reboot Flag: N/A

    ThreatID(s): N/A

    Wgaer.exe Version: N/A, hr = 0x80070002

    Wgaer.exe Signed By: N/A, hr = 0x80070002

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6E734418-5A18-49B8-8F7A-8D670E6B84CE}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JX7WG</PKey><PID>55274-OEM-2245546-00778</PID><PIDType>3</PIDType><SID>S-1-5-21-299502267-583907252-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865PERL</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RL86510A.86A.0073.P14.0402030948</Version><SMBIOSVersion major="2" minor="3"/><Date>20040203000000.000000+000</Date></BIOS><HWID>AAD43DEF01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>             <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>83A7D96DA104C36</Val><Hash>hATIlvwgKFNbZBegwrcjpz9E5F4=</Hash><Pid>54186-755-5087636-17356</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>34923499E240132</Val><Hash>nyHhJcnX5o9kabtC0J4pOHrRCWI=</Hash><Pid>72085-153-1981394-55623</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>6B4C761DA15270E</Val><Hash>DV+4EX9/Ve2xY5vKcyHBJcUxhDI=</Hash><Pid>81613-903-1840951-62560</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Office Genuine Advantage Results Report

    Validation Incomplete: Unable to collect enough

    information about your PC to make a

    determination.

    Print Report

    Thank you for attempting to validate Microsoft Office. Below is a report that will help you

    understand why your copy of Microsoft Office could not be validated. Please print the report,

    review it, and take it to the reseller where you purchased your PC or software. Your reseller

    may be able to use the validation report to correct the problem and help you obtain genuine

    Microsoft Office. Be sure to save a copy of the report for your records.

     

    Reasons this PC Failed

    Microsoft Office XP Professional

    The validation process could not be completed because your copy of Microsoft\

    Office has not been activated.

    Microsoft Office Visio Professional 2003

    Microsoft Office Publisher 2007

     

    Actual Data Gathered

    OS Version: Windows XP Professional

    Manufacturer: INTEL_

    Model: D865PERL

    PID: 55274-OEM-2245546-00778

    Monday, November 5, 2007 1:02 PM
  •  

     

    Any help here???

     

     

    Tuesday, November 6, 2007 12:41 PM
  • Hiram,

     

    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Call the phone number in this KB article and activate by telephone. This should have you operational again.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Wednesday, November 7, 2007 12:10 AM
  • Hello Stephen, and thanks -

     

    I have tried everything to follow your advice, but my problem is ongoing.  I attempted to call Microsoft's activation line a couple of times - here's what happens.  The recording tells me to open the "activation wizard" - but I cannot open it, of course, because, as I have mentioned, when I click on "activate product", I receive the splash screen, "This product has already been activated".  So I asked to speak to a human, but all three times when they come on, they have said, "First six digits please".  Of course, I don't have six digits, because there is no activation wizard, beacuase the product is already activated.  When I tried, on three occasions, to explain this on the phone - the person on the other end just HUNG UP (No, "I'm sorry I can't help you,", "go to 4377", or anything - just click and buzy signal!)  So I am exactly where we started a month ago. 

     

    Let me recap that -

     

    - I have Office XP Profession, that I bought and activated on this computer in 2000? 2001?

    - I began to have some non-fatal, but annoying glitches with it in September (still ongoing)

    - I went to the website to update, and the Update site says that my product is not vaild, because it is not activated

    - When I try to re-activate, I get a plash screen that says it is already activated

     

    Stephen, I feel like the man in the round room who is told that the bathroom is in the corner.

     

    All of the details are elsewhere on this thread, but I will gladly provide you ANYTHING you need.  I plan to get new equipment soon, and upgrade to the current MS Office.  It occurs to me that the product won't upgrade if it does not think my copy is valid.

     

    Thanks again for caring about me and my miniscule problems.

     

    Peace

     

    Joseph

     

     

     

    Wednesday, November 21, 2007 10:06 PM
  • Dear Joseph,

     

    I am in the same merrigoround.  I haven't tried the phone numbers.  I'm glad I read your post because it would only waste more of the days i have already spent.

    all my Office XP products are genuine and activated and came installed on my Gateway.

    I give up.  I will just keep using what I have and forget updatess which I usually don't want anyway.

     

    thanks for all your posts.

     

    Audrey

    Sunday, February 3, 2008 6:30 PM
  • Hi Audrey -

     

    I fainally resolved my problem.  This fellow (Steve) didn't help me, but I opened a completely new post - another person responded and seh DID help me.  The problems is, that when I marked it "resovlved" the post disappeared - and now I can't find it in my records.  I'm going to keep looking, but I just wanted to give you a quick report.

     

    My advice it to open up a new post - with no reference to this one.  That starts the wholr process over again.  If you want to, you can contact me directly - they say not to post an email address, so I'll post my website instead - purewhitelight.com - contact info is there.  This problem confounded me, but when I got the right information, it was very easy to fix.  (I don't remember what I did, but I remember it only took a few minutes - and I was up and running. 

     

     

     

     

     

    Thursday, February 7, 2008 10:42 PM