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Re: Office 2007 Valid/Not Valid RRS feed

  • Question

  • I found the opa12.dat file. (http://support.microsoft.com/kb/919895 )Renamed it and did the office validation again. That went fine, but I still can't pass the genuine test.

     

    A problem has been encountered during the Microsoft Genuine Advantage validation process. Due to technical difficulties, we are unable to determine whether your operating system is genuine at this time. Please return later to complete the validation process.

    [0x80080100]
    Tuesday, February 27, 2007 4:16 PM

Answers

  • I finally found my problem. I installed Visio 2007 upgrade on my system from Visio 2003. 

    This may work for other products but this is what I did. I was able to validate this on two of my machines.

    I removed Visio 2003, and installed Visio 2007 upgrade clean.

    Open Visio 2007, and activate

    Close Visio

    Open Word

    Check Activation

    go to OGA, and now validates.

    I think it's a problem with having "any" 2003 Office family product installs after 2007.

     

    Wednesday, February 28, 2007 6:11 PM
  •      I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

         If the above steps did not resolve your issue lets continue with the steps below.

     

         I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

         Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012     

     

         You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

     

         Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

         If the issue still has not been resolved could you please provide us with the following information:

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

    Thursday, March 8, 2007 7:00 PM

All replies

  • I finally found my problem. I installed Visio 2007 upgrade on my system from Visio 2003. 

    This may work for other products but this is what I did. I was able to validate this on two of my machines.

    I removed Visio 2003, and installed Visio 2007 upgrade clean.

    Open Visio 2007, and activate

    Close Visio

    Open Word

    Check Activation

    go to OGA, and now validates.

    I think it's a problem with having "any" 2003 Office family product installs after 2007.

     

    Wednesday, February 28, 2007 6:11 PM
  •      I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

         If the above steps did not resolve your issue lets continue with the steps below.

     

         I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

         Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012     

     

         You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

     

         Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

         If the issue still has not been resolved could you please provide us with the following information:

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

    Thursday, March 8, 2007 7:00 PM