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Configuring computer backup fails after Connector update RRS feed

  • Question

  • I've been using WHS for about 3 weeks with 2 clients in the house.
    Vista on GF comp, I'm on Win7. Everything worked well until 2 days ago, when the connector turned red on both comps, asking to be updated.
    I got an error-msg at that time (can't recall what the msg was), but later found that this error was because I had moved the Home Server Connector Software-folder from Software to Software/WHS. After moving the HSCS-folder back to Software on the WHS, the update continued. 
    Joining WHS is successfull, but Configuring computer backup is not successfull. The update/setup is then cancelled, and Connector is uninstalled. 
    Just spent 4-5 hours on the forum testing most of the suggestions without any luck. I've uninstalled connector, removed dir, all refs in reg, re-installed using setup from WHS, same thing happens - the client joins WHS, but is fails at configuring computer backup. Even changed name of 1 client and the server, without much luck.
    I am able to browse my WHS-folders, ping my server-name and ip, only thing not working is the connector.
     I'm guessing it could be a name resolution-problem or something, but I can't understand it, nothing has changed since the problem started but the HSCS-folder was moved back to where it is supposed to be..

    I don't think it's a Win7 problem either - it does not work on the other client with Vista, and it worked on W7 a few days ago.
    The tool kit gives me nothing.. tried wired, disabled all firewalls, it feels like I've tried all the wrong things...

    I've added some details below, hope someone can help me... thanks a lot in advance!


    hosts-file on all clients looks like this: 
    192.168.0.150 Server


    My laptop:

    C:\Users\Espen>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Espens
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : getinternet.no

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
     NIC
       Physical Address. . . . . . . . . : **
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : getinternet.no
       Description . . . . . . . . . . . : Atheros AR5005G Wireless Network Adapter
       Physical Address. . . . . . . . . : **
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::4566:307c:11f3:840%12(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.110(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 22. januar 2009 20:07:14
       Lease Expires . . . . . . . . . . : 1. mars 2145 03:27:01
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : **
       DHCPv6 Client DUID. . . . . . . . : **

       DNS Servers . . . . . . . . . . . : 192.168.0.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 9:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E003A762-D9E9-4BDD-84F8-0C5C3B1B18C8}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.getinternet.no:

       Connection-specific DNS Suffix  . : getinternet.no
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.110%15(Preferred)
       Default Gateway . . . . . . . . . :
       DNS Servers . . . . . . . . . . . : 192.168.0.1
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : *
    erred)
       Link-local IPv6 Address . . . . . : *
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Reusable ISATAP Interface {D1F6A6E1-0CA7-464D-9FA3-7E4EF64FA005}:


       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes





    C:\Users\Espen>nslookup Server
    Server:  UnKnown
    Address:  192.168.0.1

    Non-authoritative answer:
    Name:    Server.getinternet.no
    Address:  67.215.65.132


    C:\Users\Espen>nbtstat -A 192.168.0.150

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

        Host not found.

    Wireless Network Connection:
    Node IpAddress: [192.168.0.110] Scope Id: []

               NetBIOS Remote Machine Name Table

           Name               Type         Status
        ---------------------------------------------
        SERVER         <00>  UNIQUE      Registered
        WORKGROUP      <00>  GROUP       Registered
        SERVER         <20>  UNIQUE      Registered
        WORKGROUP      <1E>  GROUP       Registered
        WORKGROUP      <1D>  UNIQUE      Registered
        ..__MSBROWSE__.<01>  GROUP       Registered

        MAC Address = *****

    C:\Users\Espen>ping server

    Pinging Server [192.168.0.150] with 32 bytes of data:
    Reply from 192.168.0.150: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.150: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.150: bytes=32 time=1ms TTL=128
    Reply from 192.168.0.150: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.0.150:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 1ms, Average = 0ms



    WHS:


    C:\Documents and Settings\Administrator>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : SERVER
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Unknown
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : getinternet.no

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . : getinternet.no
       Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet
    NIC
       Physical Address. . . . . . . . . : ******
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IP Address. . . . . . . . . . . . : 192.168.0.150
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DNS Servers . . . . . . . . . . . : 192.168.0.1
       Lease Obtained. . . . . . . . . . : 22. januar 2009 20:22:07
       Lease Expires . . . . . . . . . . : 19. januar 2038 04:14:07



    C:\Documents and Settings\Administrator>nslookup Server
    *** Can't find server name for address 192.168.0.1: Non-existent domain
    Server:  UnKnown
    Address:  192.168.0.1

    Non-authoritative answer:
    Name:    Server.getinternet.no
    Address:  67.215.65.132


    C:\Documents and Settings\Administrator>nbtstat -A 192.168.0.150

    Local Area Connection:
    Node IpAddress: [192.168.0.150] Scope Id: []

               NetBIOS Remote Machine Name Table

           Name               Type         Status
        ---------------------------------------------
        SERVER         <00>  UNIQUE      Registered
        WORKGROUP      <00>  GROUP       Registered
        SERVER         <20>  UNIQUE      Registered
        WORKGROUP      <1E>  GROUP       Registered
        WORKGROUP      <1D>  UNIQUE      Registered
        ..__MSBROWSE__.<01>  GROUP       Registered

        MAC Address = *******





















    Thursday, January 22, 2009 9:17 PM

Answers

  • Hell,

    your WHS Connector software shows outdated files, which do not match the version of the server.

    You can try to login to your home server, and on C: drive in the folder WHS execute the file ConnectorInstallAssistant.cmd. This should copy the correct version to the Connector software installation folder in the software share.
    The other option would be to uninstall and reinstall KB957825.

    Best greetings from Germany
    Olaf

    • Marked as answer by Espen__ Saturday, January 24, 2009 10:40 AM
    Saturday, January 24, 2009 12:48 AM
    Moderator

All replies

  • Hi,
    if I had this situation, usually a server reboot did help to solve the issue.
    But your nslookup shows the danger of DNS Suffix Search list:
    C:\Users\Espen>nslookup Server
    Server:  UnKnown
    Address:  192.168.0.1

    Non-authoritative answer:
    Name:    Server.getinternet.no
    Address:  67.215.65.132

    Resolves to a wrong machine in the domain getinternet.no.
    Instead it should resolve either your internal server address or nothing.
    So remove this setting from the DHCP configuraion.
    Best greetings from Germany
    Olaf
    Thursday, January 22, 2009 9:43 PM
    Moderator
  • Thanks a lot for very fast reply Olaf, you are a great resource here..!

    Re-booting the server does not help unfortunatly. Normally a reboot is all that it takes, not so this time :)

    I've also noticed that i do not get the details I should have from nslookup, but network troubleshooting is not my strong side, and I've not understood how to fix that. Could you please also tell me where I can remove this setting from the DHCP config? Is this something I do on the router..? I've assigned each comp to a static IP on the router, but besides that, I'm pretty blank with DHCP-ing, netBios and such.. sorry..

    Thanks a lot again from your neighbour in the North, Norway

    Thursday, January 22, 2009 10:23 PM
  • Hi again,
    I found just 5 minutes ago (in some other context), that this may also happen, if the version on the client does not match the version on the server.
    Uninstalling the connector software via Control Panel and reinstalling it from the share \\server\Software\Home Server Connector Software solved this problem for that system.
    How to remove the DNS Suffix Search list entry depends from your router. Check it's manual, how you can configure the DHCP settings.
    Best greetings from Germany
    Olaf
    Thursday, January 22, 2009 10:27 PM
    Moderator
  • I am not able to find how remove the DNS Suffix Search list entry anywhere, neither my router nor in network-properties for resolution of unqualified names..  Although it should be fixed, I don't think this is what causes me not to connect to WHS with Connector, as it worked like a charm earlier with the same settings in my network... 

    Toolkit reports that there's a problem with the version on the client does not match version on the server. I've tried to uninstall connector and reinstalling it from \\server\sw\hscs many times. When trying to install from CD, it installs fine first, but then tries to upgrade from the server and then fails.. 

    So much trouble, only for not having Home Server Connector Software under Software when upgrading..... blows my mind.. Good thing is that I know now more about DNS Suffix lists and I know a little more about netbios and wins... 
    I can't see how anything relates to configuring backup, as long as it connects...

    Espen

    Friday, January 23, 2009 12:14 AM
  • Espen__ said:

    I am not able to find how remove the DNS Suffix Search list entry anywhere, neither my router nor in network-properties for resolution of unqualified names..  Although it should be fixed, I don't think this is what causes me not to connect to WHS with Connector, as it worked like a charm earlier with the same settings in my network... 


    Toolkit reports that there's a problem with the version on the client does not match version on the server. I've tried to uninstall connector and reinstalling it from \\server\sw\hscs many times. When trying to install from CD, it installs fine first, but then tries to upgrade from the server and then fails.. 
     
    So much trouble, only for not having Home Server Connector Software under Software when upgrading..... blows my mind.. Good thing is that I know now more about DNS Suffix lists and I know a little more about netbios and wins... 
    I can't see how anything relates to configuring backup, as long as it connects...



    Maybe if you tell us the router model we can help you to find the place where to remove the entry.
    Which files do you have in your folder \\server\software\home server connector software (and which date they have)?
    What is the version shown in the console? (The toolkit is not valid here, since some of the later updates have not altered the versions for some of the components, so this may explain the difference.)

    The list here for a German WHS with KB957825 as latest update:

    Verzeichnis von \\server\software\Home Server Connector Software

    08.01.2009  13:21    <DIR>          .
    08.01.2009  13:21    <DIR>          ..
    12.05.2008  00:15    <DIR>          DOTNETFX20
    12.07.2008  15:13           226.336 setup.exe
    31.10.2008  18:27        12.762.112 WHSConnector.msi
    12.07.2008  15:13         1.075.744 WHSConnectorInstall.exe
    31.10.2008  19:39        13.782.528 WHSConnector_x64.msi
    12.07.2008  15:12            44.064 WHSVersionUpgrade.dll
    12.07.2008  16:37            46.624 WHSVersionUpgrade_x64.dll
    01.07.2008  19:08            44.097 WHS_ConnectorHelp.chm
    12.05.2008  00:15    <DIR>          WindowsInstaller31
                   7 Datei(en),     27.981.505 Bytes

    Verzeichnis von \\bvserver\software\Home Server Connector Software\DOTNETFX20

    12.05.2008  00:15    <DIR>          .
    12.05.2008  00:15    <DIR>          ..
    23.09.2005  14:53            61.632 dotnetchk.exe
    16.11.2005  19:25        23.510.720 dotnetfx.exe
                   2 Datei(en),     23.572.352 Bytes

    Verzeichnis von \\bvserver\software\Home Server Connector Software\WindowsInstaller31

    12.05.2008  00:15    <DIR>          .
    12.05.2008  00:15    <DIR>          ..
    25.04.2006  22:07         2.585.872 WindowsInstaller-KB893803-v2-x86.exe
                   1 Datei(en),      2.585.872 Bytes

         Anzahl der angezeigten Dateien:
                  10 Datei(en),     54.139.729 Bytes
                   8 Verzeichnis(se), 826.104.373.248 Bytes frei

     

    Best greetings from Germany
    Olaf

    Friday, January 23, 2009 11:08 AM
    Moderator
  • Thanks again for your patience and help Olaf. Sorry for late answer.

    So, my router is D-Link DIR-635. I'm still not able to find anything regarding DNS Suffix Search in there - only DNS relay, which I believe is not related..?

     

    KB957825 is latest update.

    The version shown in the console:

    Windows Home Server Console: 6.0.1800.0
    Windows Home Server Backup & Restore: 6.0.1800.24
    Windows Home Server Drive Extender: 6.0.1800.24
    Windows Home Server Remote Access: 6.0.1800.0
    Windows Home Server Storage Manager: 6.0.1800.24

     (Hope this was the correct what you asked for..?)

    No further updates available for download.

     The dates and sizes of my files varies from yours it seems.. I've mapped the Software-folder on WHS to Z: by the way.

      Directory of Z:\Home Server Connector Software

    18.01.2009  02:56    <DIR>          .
    18.01.2009  02:56    <DIR>          ..
    18.01.2009  02:56    <DIR>          DOTNETFX20
    13.07.2008  03:52           225 824 Setup.exe
    13.07.2008  03:52        12 761 600 WHSConnector.msi
    13.07.2008  03:52         1 074 208 WHSConnectorInstall.exe
    13.07.2008  03:52        13 775 872 WHSConnector_x64.msi
    13.07.2008  03:52            44 064 WHSVersionUpgrade.dll
    13.07.2008  03:52            46 624 WHSVersionUpgrade_x64.dll
    13.07.2008  03:52            43 143 WHS_ConnectorHelp.chm
    18.01.2009  02:56    <DIR>          WindowsInstaller31
                   7 File(s)     27 971 335 bytes
                   4 Dir(s)  912 678 424 576 bytes free

      Directory of Z:\Home Server Connector Software\DOTNETFX20

    18.01.2009  02:56    <DIR>          .
    18.01.2009  02:56    <DIR>          ..
    13.07.2008  03:52            61 632 dotnetchk.exe
    13.07.2008  03:52        23 510 720 dotnetfx.exe
                   2 File(s)     23 572 352 bytes

     Directory of Z:\Home Server Connector Software\WindowsInstaller31

    18.01.2009  02:56    <DIR>          .
    18.01.2009  02:56    <DIR>          ..
    13.07.2008  03:52         2 585 872 WindowsInstaller-KB893803-v2-x86.exe
                   1 File(s)      2 585 872 bytes

     I'm starting to think that it would be easier to reinstall whs, but as I'm not 100% sure thart it will solve the problem, I will wait a bit longer.. I still believe this to be a problem with whs and not my network, as it worked like a charm for 3 weeks, up until updating the connector.....

     

    Thanks again for all help,

    Espen

    Friday, January 23, 2009 11:29 PM
  • Hell,

    your WHS Connector software shows outdated files, which do not match the version of the server.

    You can try to login to your home server, and on C: drive in the folder WHS execute the file ConnectorInstallAssistant.cmd. This should copy the correct version to the Connector software installation folder in the software share.
    The other option would be to uninstall and reinstall KB957825.

    Best greetings from Germany
    Olaf

    • Marked as answer by Espen__ Saturday, January 24, 2009 10:40 AM
    Saturday, January 24, 2009 12:48 AM
    Moderator
  • Olaf, you are my hero of the month! Thank you very much for guiding me through this! It works. 

    Just to be sure, I executed ConnectorInstallAssistant.cmd AND uninstalled and reinstalled KB957825 before making a new attempt. 

    So, the problem was that when updating Connector from Windows Update, Connector did not update correctly because the path was \\Server\Software\WHS\Home Server Connector Software and not \\Server\Software\Home Server Connector Software. Moving HSCS back to Software did not help, and because of this failed update, the clients was no longer able to connect to the server through Connector.

    I find it a little strange that having the folder Home Server Connector Software in the root of the Software-folder at all times is so important for the functionality. Maybe the HSCS could be locked to the software-folder or something, so it's not possible to move it? 

    Anyway, I've learned a lot, and it's working again.
    Danke schön Olaf!

    Many many thanks from Norway
    espen

    Saturday, January 24, 2009 10:39 AM