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OGA saying not activated RRS feed

  • Question

  • After about 4 years with no problems, about 6 months ago I started failing validation. This hasn't been a priority since office is working fine but I'm about to give this pc to my grandson.  If I try to re-activate, I'm correctly told the product has been activated.

     

    Herb

     

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6DR49-T4PWD-3CW73
    Windows Product Key Hash: VAAyye/YCouA76VylGWBFVT6rIQ=
    Windows Product ID: 55274-OEM-2213544-78213
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {79572585-F6A3-425D-95CF-31EC31B1A585}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-80004002_025D1FF3-262-80004002_025D1FF3-170-80004002_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_FCEE394C-438-80004002_025D1FF3-262-80004002_025D1FF3-170-80004002_025D1FF3-171-1_025D1FF3-179-2_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{79572585-F6A3-425D-95CF-31EC31B1A585}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3CW73</PKey><PID>55274-OEM-2213544-78213</PID><PIDType>3</PIDType><SID>S-1-5-21-1043198755-2805738209-4071888707</SID><SYSTEM/><BIOS/><HWID>4ED5368701842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>C0B193CD9C33C2D</Val><Hash>JbPx+2VRDknXgGP11AHQOSSef8Q=</Hash><Pid>54186-752-9835746-17390</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, October 26, 2007 9:47 PM

Answers

  • Herb,

     

     

    Please select the “Activate by using the telephone” option. To activate the product this way,

    follow these steps:

     

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and

    then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in

    Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can

    read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number

    that is listed on line 2. The customer service agent will ask you for the installation ID and will

    give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems

    http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions

    which you may encounter.  Also reference the following site for various telephone activation

    centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further

    assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Saturday, October 27, 2007 12:17 AM

All replies

  • Herb,

     

     

    Please select the “Activate by using the telephone” option. To activate the product this way,

    follow these steps:

     

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and

    then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in

    Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can

    read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number

    that is listed on line 2. The customer service agent will ask you for the installation ID and will

    give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems

    http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions

    which you may encounter.  Also reference the following site for various telephone activation

    centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further

    assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Saturday, October 27, 2007 12:17 AM
  • Method 2 in the referenced KB Article resolved the problem.

    Thanks

    Saturday, October 27, 2007 7:20 AM
  • Great... Thank you Herb for the feedback :-).

     

    Stephen  Holm, MS

    Tuesday, October 30, 2007 12:10 AM