Answered by:
OGA saying not activated

Question
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After about 4 years with no problems, about 6 months ago I started failing validation. This hasn't been a priority since office is working fine but I'm about to give this pc to my grandson. If I try to re-activate, I'm correctly told the product has been activated.
Herb
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-6DR49-T4PWD-3CW73
Windows Product Key Hash: VAAyye/YCouA76VylGWBFVT6rIQ=
Windows Product ID: 55274-OEM-2213544-78213
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {79572585-F6A3-425D-95CF-31EC31B1A585}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: FCEE394C-438-80004002_025D1FF3-262-80004002_025D1FF3-170-80004002_025D1FF3-171-1_025D1FF3-179-2
Resolution Status: N/AVista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645_FCEE394C-438-80004002_025D1FF3-262-80004002_025D1FF3-170-80004002_025D1FF3-171-1_025D1FF3-179-2_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{79572585-F6A3-425D-95CF-31EC31B1A585}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3CW73</PKey><PID>55274-OEM-2213544-78213</PID><PIDType>3</PIDType><SID>S-1-5-21-1043198755-2805738209-4071888707</SID><SYSTEM/><BIOS/><HWID>4ED5368701842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>C0B193CD9C33C2D</Val><Hash>JbPx+2VRDknXgGP11AHQOSSef8Q=</Hash><Pid>54186-752-9835746-17390</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Friday, October 26, 2007 9:47 PM
Answers
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Herb,
Please select the “Activate by using the telephone” option. To activate the product this way,
follow these steps:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, andthen click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps inMicrosoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can
read it at any time.
4) In the “Select your location” list, select a country or region. Call the telephone numberthat is listed on line 2. The customer service agent will ask you for the installation ID and will
give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following KB Article should you have any problemshttp://support.microsoft.com/kb/903275/en-us. Here you will find links for various resolutions
which you may encounter. Also reference the following site for various telephone activation
centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further
assistance. Thank you and have a great day!
Thank you
Stephen Holm
OGA Forum ManagerSaturday, October 27, 2007 12:17 AM
All replies
-
Herb,
Please select the “Activate by using the telephone” option. To activate the product this way,
follow these steps:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, andthen click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps inMicrosoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can
read it at any time.
4) In the “Select your location” list, select a country or region. Call the telephone numberthat is listed on line 2. The customer service agent will ask you for the installation ID and will
give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following KB Article should you have any problemshttp://support.microsoft.com/kb/903275/en-us. Here you will find links for various resolutions
which you may encounter. Also reference the following site for various telephone activation
centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further
assistance. Thank you and have a great day!
Thank you
Stephen Holm
OGA Forum ManagerSaturday, October 27, 2007 12:17 AM -
Method 2 in the referenced KB Article resolved the problem.
Thanks
Saturday, October 27, 2007 7:20 AM -
Great... Thank you Herb for the feedback :-).
Stephen Holm, MS
Tuesday, October 30, 2007 12:10 AM