Answered by:
win 7 now says its not genuine

Question
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Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=Windows Product ID: 00359-OEM-8992687-00095Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {8552C308-DEA8-4BD8-AC30-27FD51C1D39A}(2)Is Admin: NoTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.110622-1506TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Users\Cheese\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]Other data-->Office Details: <GenuineResults><MachineData><UGUID>{8552C308-DEA8-4BD8-AC30-27FD51C1D39A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-73042655-1012285932-2135754284</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1564</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>AADD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.Error: 0xC004F012Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: N/AHealthStatus: 0x0000000000000000Event Time Stamp: N/AActiveX: Not Registered - 0x80040154Admin Service: Not Registered - 0x80040154HealthStatus Bitmask Output:HWID Data-->HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqigENKUmlEyjsKEkIFKphIqaAxcXQ==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC PTLTD APICFACP INTEL CRESTLNEHPET INTEL CRESTLNEBOOT PTLTD $SBFTBL$MCFG INTEL CRESTLNESLIC DELL QA09OSFR DELL DELLSSDT PmRef CpuPmSaturday, November 5, 2011 4:12 PM
Answers
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"cc121" wrote in message news:29fab805-d75a-44e6-af4f-9cd01947a4f7...
I have not used any kind of registry cleaner, or anything comparable. All I really use this for is music and backing photos up. Windows update gets run pretty much every time I use it. This happened after a set of updates. The only other thing I run is AVG Free.
I'm not sure if I'm looking in exactly the right place but when I try to run Advanced System Settings, it doesn't run giving me, cannot find, %windir%/system32/systempropertiesadvanced.exe. If I try to run it direct from that location it says, The system could not find the environment option that was entered.
Is there a way of editing these setting direct so I can add the ones you suggest?
Thanks
Ah a Catch 22 situation!OK -lets try a reg fileFirst, create a new System Restore point – so that if I get this wrong, you have something to go back to!Now copy the lines between the ===== (including the blank line at the end) to Notepad – save the file as Envvar.reg=======================================================Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]"ComSpec"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,63,\00,6d,00,64,00,2e,00,65,00,78,00,65,00,00,00"TEMP"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\00,25,00,5c,00,54,00,45,00,4d,00,50,00,00,00"TMP"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\25,00,5c,00,54,00,45,00,4d,00,50,00,00,00"windir"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\00,25,00,00,00"configsetroot"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\6f,00,74,00,25,00,5c,00,43,00,6f,00,6e,00,66,00,69,00,67,00,53,00,65,00,74,\00,52,00,6f,00,6f,00,74,00,00,00==========================================================then right-click on the file, and select Merge. Confirm if required.you should get a success response.reboot, and check the environment variables in MSINFO32 again.then try to open the Admin Command Prompt window again. Hopefully it should all work properly.[edit] If the merge fails in Normal Mode, reboot to Safe Mode and try again - with luck this should then override the current settings and allow the merge to proceed [/edit]
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, November 8, 2011 12:33 AM
- Edited by Noel D PatonModerator Tuesday, November 8, 2011 10:06 AM include instructions for Safe Mode - discovered to be necessary
- Marked as answer by Darin Smith MS Tuesday, November 8, 2011 10:47 PM
Sunday, November 6, 2011 1:13 PMModerator -
"cc121" wrote in message news:a8e6cc30-541d-488e-94e7-636ebd0fb83d...
And here is the other thing:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
As far as I can see, everything looks OK now.Good Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by cc121 Thursday, November 10, 2011 12:05 PM
Wednesday, November 9, 2011 8:37 PMModerator
All replies
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Please visit the Genuine Microsoft Software – Diagnostic Site and click on Start Diagnostics. Afterward, restart your computer.
Carey FrischSaturday, November 5, 2011 4:42 PMModerator -
Thanks Carey. It goes to a screen and says a few things have passed, nothing else happensSaturday, November 5, 2011 4:52 PM
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"cc121" wrote in message news:6a1fe410-44ee-4811-8406-e154bb233245...Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=Windows Product ID: 00359-OEM-8992687-00095Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003File Scan Data-->File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]Other data-->SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1564</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOSLicensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.Error: 0xC004F012everything looks OK except for the highlighted error message – which probably means that the Licensing Store is corrupted somehow.try the following.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Reboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 4:52 AMModerator -
Hi,
I can't really do any of those things. Running cmd as admin gives error, The system could not find environment option that was entered. It runs normally.
Trying to run slui anyway to see what it says gives, System cannot find path specified.
It seems like all the "windows" software on the machine, like notepad, or paint, has missing icons in the menu, yet the files exist. It doesn't recognise cd %windir%\system32
Thanks
Sunday, November 6, 2011 8:56 AM -
"cc121" wrote in message news:a0511bdf-c1ec-47e0-a63d-5bbb93d841bb...
Hi,
I can't really do any of those things. Running cmd as admin gives error, The system could not find environment option that was entered. It runs normally.
Trying to run slui anyway to see what it says gives, System cannot find path specified.
It seems like all the "windows" software on the machine, like notepad, or paint, has missing icons in the menu, yet the files exist. It doesn't recognise cd %windir%\system32
Thanks
You have some major problems there – the environment paths appear to have been corrupted.please launch MSINFO32.exe and look at the Software Environment section – copy the entire Environment Variables section to your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 9:09 AMModerator -
These are all the entries (slight edit for computer name and user):
- Edited by cc121 Sunday, November 6, 2011 11:45 AM
Sunday, November 6, 2011 11:44 AM -
If that's all there is, then you have probably been using a registry cleaner of some kind - there's some important ones missing...
ComSpec %SystemRoot%\system32\cmd.exe <SYSTEM>
configsetroot %SystemRoot%\ConfigSetRoot <SYSTEMwindir %SystemRoot% <SYSTEM>
You need to set those variables using the Environment Variables button in the Advanced tab of the System Properties options
If you have been using a registry cleaner of some kind - ditch it now, before it does any more damage!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 12:08 PMModerator -
I have not used any kind of registry cleaner, or anything comparable. All I really use this for is music and backing photos up. Windows update gets run pretty much every time I use it. This happened after a set of updates. The only other thing I run is AVG Free.
I'm not sure if I'm looking in exactly the right place but when I try to run Advanced System Settings, it doesn't run giving me, cannot find, %windir%/system32/systempropertiesadvanced.exe. If I try to run it direct from that location it says, The system could not find the environment option that was entered.
Is there a way of editing these setting direct so I can add the ones you suggest?
Thanks
Sunday, November 6, 2011 12:54 PM -
"Noel D Paton" wrote in message news:83a06059-d38c-4db3-a9a0-8b0f6f396588...
If that's all there is, then you have probably been using a registry cleaner of some kind - there's some important ones missing...
ComSpec %SystemRoot%\system32\cmd.exe <SYSTEM>
configsetroot %SystemRoot%\ConfigSetRoot <SYSTEMwindir %SystemRoot% <SYSTEM>
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Slothsorry – I missed a couple more out, which are also important.TEMP %SystemRoot%\TEMP <SYSTEM>TMP %SystemRoot%\TEMP <SYSTEM>
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 1:00 PMModerator -
please see my response above your last post
Thanks
Sunday, November 6, 2011 1:09 PM -
"cc121" wrote in message news:29fab805-d75a-44e6-af4f-9cd01947a4f7...
I have not used any kind of registry cleaner, or anything comparable. All I really use this for is music and backing photos up. Windows update gets run pretty much every time I use it. This happened after a set of updates. The only other thing I run is AVG Free.
I'm not sure if I'm looking in exactly the right place but when I try to run Advanced System Settings, it doesn't run giving me, cannot find, %windir%/system32/systempropertiesadvanced.exe. If I try to run it direct from that location it says, The system could not find the environment option that was entered.
Is there a way of editing these setting direct so I can add the ones you suggest?
Thanks
Ah a Catch 22 situation!OK -lets try a reg fileFirst, create a new System Restore point – so that if I get this wrong, you have something to go back to!Now copy the lines between the ===== (including the blank line at the end) to Notepad – save the file as Envvar.reg=======================================================Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]"ComSpec"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,63,\00,6d,00,64,00,2e,00,65,00,78,00,65,00,00,00"TEMP"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\00,25,00,5c,00,54,00,45,00,4d,00,50,00,00,00"TMP"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\25,00,5c,00,54,00,45,00,4d,00,50,00,00,00"windir"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\00,25,00,00,00"configsetroot"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\6f,00,74,00,25,00,5c,00,43,00,6f,00,6e,00,66,00,69,00,67,00,53,00,65,00,74,\00,52,00,6f,00,6f,00,74,00,00,00==========================================================then right-click on the file, and select Merge. Confirm if required.you should get a success response.reboot, and check the environment variables in MSINFO32 again.then try to open the Admin Command Prompt window again. Hopefully it should all work properly.[edit] If the merge fails in Normal Mode, reboot to Safe Mode and try again - with luck this should then override the current settings and allow the merge to proceed [/edit]
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, November 8, 2011 12:33 AM
- Edited by Noel D PatonModerator Tuesday, November 8, 2011 10:06 AM include instructions for Safe Mode - discovered to be necessary
- Marked as answer by Darin Smith MS Tuesday, November 8, 2011 10:47 PM
Sunday, November 6, 2011 1:13 PMModerator -
I cant run any of the system type programs because of the path problem. On running them direct it complains same way as above.
I have created the file, but have not run it yet.
Thanks
Sunday, November 6, 2011 2:07 PM -
right-click on it, and select Merge - it should run itself
the windows commands are for later - after a reboot.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 2:11 PMModerator -
It was the system restore point I was worried about - I cant create oneSunday, November 6, 2011 2:15 PM
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"cc121" wrote in message news:8f4882e2-3820-4917-9d6e-4f0beeb0f739...It was the system restore point I was worried about - I cant create oneAh – in that case, open regedit, and export your existing Key for safety.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 2:52 PMModerator -
Guess what - it wont open - they are all looking for one of these things presumably.
- Edited by cc121 Sunday, November 6, 2011 3:12 PM
Sunday, November 6, 2011 3:01 PM -
"cc121" wrote in message news:6f9f4941-2245-49cc-92b4-1a22af90ebc7...
Guess what - it wont open - they are all looking for one of these things presumably.
Sheeesht!OK – we’ll have to take the risk, and hope I didn’t screw up :)it worked OK in my VM, but...
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 3:16 PMModerator -
Ok, I went for it, you convinced me. It wont run the merge same error as above, "the system could not find the environment option that was entered"
- Edited by cc121 Sunday, November 6, 2011 3:24 PM accuracy
Sunday, November 6, 2011 3:23 PM -
"cc121" wrote in message news:00062de7-f88a-48a5-80c3-3ef61f3d9fdd...
Ok, I went for it, you convinced me. It wont run the merge same error as above, "the system could not find the environment option that was entered"
I will NOT be defeated on this!I need to play - back soon :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 3:35 PMModerator -
"cc121" wrote in message news:00062de7-f88a-48a5-80c3-3ef61f3d9fdd...
Ok, I went for it, you convinced me. It wont run the merge same error as above, "the system could not find the environment option that was entered"
I *think* this will work – boot to Safe Mode, and then try to Merge the file in there.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 6, 2011 4:16 PMModerator -
Hi Noel,
I booted to safe mode and merged the files fine. On re-starting the variables were set correctly and everything seems to work okay, e.g. running CMD as admin.
I have not yet done the other steps above since it has not complained about the windows not being genuine since restart. Now when I go into System Properties, down the bottom it has the note, Windows is activated, with a product key underneath.
Should it complain again I will do your steps above to re-run validation, but one final question -- the windows sticker underneath the machine has the 5 part product key - this does NOT match the one in my initial post. Is this because DELL use some other means to activate? My question being if I do end up having to activate, is it odd that this is the case? Obviously a new machine from DELL is going be legit.
Thanks for your help over the last couple of days.
Monday, November 7, 2011 1:48 PM -
Please run a new MGADiag report anyhow - it will show the true activation status.
I'm concerned that this problem may be only the tip of the iceberg - so you should throw everythng you can at the system to see how it holds up.
Something removed those entries - it may have simply been a glitch, but I can't believe it was confined to only a few entries in the registry.
please also run the following command at an Admin Command Prompt.
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"
copy and paste the results back (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.)That way we may be able to see any further likely problems in that Key.
There's nothing particulary sensitive in the results - but if you decide to edit, please put <edit> where something has been removed, or use XXXX to replace.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonModerator Monday, November 7, 2011 2:24 PM
Monday, November 7, 2011 2:10 PMModerator -
To reply to your query about the Key....
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.
B) COA SLP: This is the Product key that you see on the sticker on the side, bottom or (for some laptops) in the battery compartment of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phon
The Key in hte report is the OEM_SLP one, and obviously you can only see the COA SLP Key on the sticker :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, November 7, 2011 2:31 PMModerator -
<Nice work Noel.>
Darin MSTuesday, November 8, 2011 12:35 AM -
Hello Noel,
I was out of action for a short time. Here are the follow up things:
New MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CA41B895-0252-4317-8E77-4797E1090091}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Cheese\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CA41B895-0252-4317-8E77-4797E1090091}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-73042655-1012285932-2135754284</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1564</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>AADD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1472010
Installation ID: 006225340704940441082431997674816312884872031686567682
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 09/11/2011 18:15:52
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqigENKUmlEyjsKEkIFKphIqaAxcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DELL QA09
OSFR DELL DELL
SSDT PmRef CpuPm
Wednesday, November 9, 2011 6:19 PM -
And here is the other thing:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contr
ol\Session Manager\Environment"
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
ComSpec REG_EXPAND_SZ %SystemRoot%\system32\cmd.exe
configsetroot REG_EXPAND_SZ %SystemRoot%\ConfigSetRoot
NUMBER_OF_PROCESSORS REG_SZ 4
OS REG_SZ Windows_NT
PROCESSOR_ARCHITECTURE REG_SZ AMD64
PROCESSOR_IDENTIFIER REG_SZ Intel64 Family 6 Model 37 Stepping 2, Genu
ineIntel
PROCESSOR_LEVEL REG_SZ 6
PROCESSOR_REVISION REG_SZ 2502
TEMP REG_EXPAND_SZ %SystemRoot%\TEMP
TMP REG_EXPAND_SZ %SystemRoot%\TEMP
windir REG_EXPAND_SZ %SystemRoot%
Given what you said about a possible need to edit, I don't know if this is right.
Thanks Again
- Edited by cc121 Wednesday, November 9, 2011 6:25 PM
Wednesday, November 9, 2011 6:24 PM -
"cc121" wrote in message news:a8e6cc30-541d-488e-94e7-636ebd0fb83d...
And here is the other thing:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
As far as I can see, everything looks OK now.Good Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by cc121 Thursday, November 10, 2011 12:05 PM
Wednesday, November 9, 2011 8:37 PMModerator -
Thanks for your help Noel. You'll start giving people on the internet a good name at this rate.Thursday, November 10, 2011 12:04 PM
-
"cc121" wrote in message news:e4ddca87-1797-4c28-a9cd-1d393feb9dcc...Thanks for your help Noel. You'll start giving people on the internet a good name at this rate.:)Good Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, November 10, 2011 1:14 PMModerator