Validation error RRS feed

  • Question

  • I have windows vista pre-installed on my hp laptop(notebook).
    I validated it a while ago...
    now it requests validation to download some stuff as direct X from Microsoft.
    whenever i try i get a connection error while myinternet connection is good...
    it gets me to [Action required] page and the alternative way isn't working too.

    Please help me concerning this
    Sunday, February 8, 2009 11:47 PM


  • Hello Emad,

      Please go to http://www.microsoft.com/genuine/diag/ and click "Start Diagnostic".  This page will check and confirm that your Vista is setup up correctly to allow Validation to occur, the Active X controles to install and so on.  If anything is found to be set up incorrectly, the page will either fix it for you automaticly or (if it can't fix it automaticly) will provide you with steps on how to fix it.  Once that is done, click the Validate Windows button.  After that, go back to the download site and retry downloading that stuff you wanted.


      If that does not work, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/8a57a012-8f38-4430-a632-fffcdffcaf75 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Darin MS

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 17, 2009 12:57 AM
    Monday, February 9, 2009 7:59 PM