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windows 7 not genuine 7601 RRS feed

  • Question

  • please help   this has happened for the second time on my gateway computer. the first time it had to go back to staples for warrenty work and they reinstalled the software from my recovery disks and now two months later the same prob;em is occuring. i cannot see the product key on the bottom of the laptop as they have faded over the years

    thanks for any help

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {EC4CCA0A-191E-4A10-AC2C-83638C581581}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC4CCA0A-191E-4A10-AC2C-83638C581581}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2220771728-1812588472-1964986381</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV58 Series                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.11          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090617000000.000000+000</Date></BIOS><HWID>6EC63B07018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65969</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2262009
    Installation ID: 013352580686832152648840321392349203641450186735032461
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 26/12/2012 9:15:40 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:25:2012 04:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAAACAAAAAwABAAEA6GEa6kBUen9U4IhDsAbsfxKK1F8jHYSTRB9Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT


    • Edited by pat091998 Wednesday, December 26, 2012 1:52 PM
    Wednesday, December 26, 2012 1:31 PM

Answers

  • Your computer shipped with Windows Vista installed, rather than Windows 7 - the COA sticker would therefore be for Windows Vista, and is not valid for Win7.

    What version of Windows did Staples reinstall? - had you previously upgraded to Windows 7 (perhaps using the Free Upgrade disk and Key that was available when Windows 7 was launched)?

    You may well need to contact ACER and order a set of Recovery disks for Vista for your machine, and return it to ex-factory state.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, December 26, 2012 2:12 PM
    Moderator

All replies

  • Your computer shipped with Windows Vista installed, rather than Windows 7 - the COA sticker would therefore be for Windows Vista, and is not valid for Win7.

    What version of Windows did Staples reinstall? - had you previously upgraded to Windows 7 (perhaps using the Free Upgrade disk and Key that was available when Windows 7 was launched)?

    You may well need to contact ACER and order a set of Recovery disks for Vista for your machine, and return it to ex-factory state.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, December 26, 2012 2:12 PM
    Moderator
  • great  thanks for the help
    • Marked as answer by pat091998 Monday, December 31, 2012 10:13 PM
    • Unmarked as answer by pat091998 Tuesday, January 1, 2013 8:09 PM
    Friday, December 28, 2012 1:26 PM
  • Presumably Staples reinstalled the wrong version of Windows??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by pat091998 Monday, December 31, 2012 10:13 PM
    • Unmarked as answer by pat091998 Tuesday, January 1, 2013 8:09 PM
    Friday, December 28, 2012 1:39 PM
    Moderator
  • i still have the original recovery disks that came with the computer. if i reinstalled would they have vista on them

    thanks for the help

    • Marked as answer by pat091998 Monday, December 31, 2012 10:13 PM
    • Unmarked as answer by pat091998 Tuesday, January 1, 2013 8:09 PM
    Friday, December 28, 2012 2:59 PM
  • Yes - it'll take the system back to the same state as it was when you got it.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by pat091998 Monday, December 31, 2012 10:13 PM
    • Unmarked as answer by pat091998 Monday, December 31, 2012 10:14 PM
    • Marked as answer by pat091998 Monday, December 31, 2012 10:14 PM
    • Unmarked as answer by pat091998 Tuesday, January 1, 2013 8:09 PM
    Friday, December 28, 2012 3:07 PM
    Moderator
  • thanks for all the help


    Pat

    Monday, December 31, 2012 10:14 PM
  • You're welcome.

    Can I make a suggestion? - pick just one post that you consider answered your original question, and unmark all others as Answers.

    It will make it easier for others in the same situation as yourself to find the correct solution.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 31, 2012 10:37 PM
    Moderator