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Windows product key INVALID after 2 years of no problem. RRS feed

  • Question

  • Hi. Woke up this morning to switch on laptop and a blank screen with 3 options appeared. Apparently my product key is invalid. I typed in the product key from the back of my laptop but it still said it wasn't valid. I have windows vista home basic and Dell Vostro 1500.

     

    Here is my diagnostics report. The product key shown below is different to the back of my laptop.

    Any help will be much appreciated.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.002

    ID: {B6C876F5-DABB-4441-8B6E-084B6A7AFD70}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.100608-0458

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Users\Adam Wilkinson\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B6C876F5-DABB-4441-8B6E-084B6A7AFD70}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2609246658-3879934354-4129124269</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>C7323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: RgAAAAIABgABAAIAAgADAAAABAABAAEAJJRqZCKfSQ8iglCjGu0Ij6JQRoOO7xbfkLWN7/L0EJ4OrzjddjOoxKxW7rsqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   M08    

      FACP DELL   M08    

      HPET DELL   M08    

      BOOT DELL   M08    

      MCFG DELL   M08    

      SLIC DELL   M08    

      SSDT PmRef CpuPm

     

     

    Friday, October 15, 2010 7:18 AM

Answers

  • Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017

    Hello, Adam

    Judging by your report, it looks like you will need to reset the licensing store.
    Try the following steps to reset the licensing store:

    If you have access to your start button:

    1.     Go to Start, All Programs, Accessories, right click Command Prompt and choose Run as Administrator.

    2.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    3.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    4.     Type: rename tokens.dat tokens.bar

    5.     Type: cd %windir%\system32

    6.     Type: net start slsvc

    7.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    8.     Restart your computer twice.

    9.     You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.

    If you do NOT have access to the start button:

    1.     Open an Internet Browser window.

    2.     Type: %windir%\system32 into the browser address bar.

    3.     Find the file CMD.exe

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Friday, October 15, 2010 6:22 PM
    Moderator

All replies

  • Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017

    Hello, Adam

    Judging by your report, it looks like you will need to reset the licensing store.
    Try the following steps to reset the licensing store:

    If you have access to your start button:

    1.     Go to Start, All Programs, Accessories, right click Command Prompt and choose Run as Administrator.

    2.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    3.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    4.     Type: rename tokens.dat tokens.bar

    5.     Type: cd %windir%\system32

    6.     Type: net start slsvc

    7.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    8.     Restart your computer twice.

    9.     You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.

    If you do NOT have access to the start button:

    1.     Open an Internet Browser window.

    2.     Type: %windir%\system32 into the browser address bar.

    3.     Find the file CMD.exe

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Friday, October 15, 2010 6:22 PM
    Moderator
  • Thanks David,

     

    That worked!

     

    Thanks very much

     

    Adam

    Monday, October 18, 2010 10:49 AM