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Windows product key INVALID after 2 years of no problem.

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Hi. Woke up this morning to switch on laptop and a blank screen with 3 options appeared. Apparently my product key is invalid. I typed in the product key from the back of my laptop but it still said it wasn't valid. I have windows vista home basic and Dell Vostro 1500.

Here is my diagnostics report. The product key shown below is different to the back of my laptop.

Any help will be much appreciated.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

Windows Product ID: 89572-OEM-7332166-00096

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6001.2.00010300.1.0.002

ID: {B6C876F5-DABB-4441-8B6E-084B6A7AFD70}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Basic

Architecture: 0x00000000

Build lab: 6001.vistasp1_gdr.100608-0458

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 109 N/A

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default Browser: C:\Users\Adam Wilkinson\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{B6C876F5-DABB-4441-8B6E-084B6A7AFD70}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2609246658-3879934354-4129124269</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>C7323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: RgAAAAIABgABAAIAAgADAAAABAABAAEAJJRqZCKfSQ8iglCjGu0Ij6JQRoOO7xbfkLWN7/L0EJ4OrzjddjOoxKxW7rsqhQ==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC DELL M08

  FACP DELL M08

  HPET DELL M08

  BOOT DELL M08

  MCFG DELL M08

  SLIC DELL M08

  SSDT PmRef CpuPm

Friday, October 15, 2010 7:18 AM

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Licensing Data-->
C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017

Hello, Adam

Judging by your report, it looks like you will need to reset the licensing store.
Try the following steps to reset the licensing store:

If you have access to your start button:

1.     Go to Start, All Programs, Accessories, right click Command Prompt and choose Run as Administrator.

2.     Type: net stop slsvc (it may ask you if you are sure, select yes)

3.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

4.     Type: rename tokens.dat tokens.bar

5.     Type: cd %windir%\system32

6.     Type: net start slsvc

7.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

8.     Restart your computer twice.

9.     You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.

If you do NOT have access to the start button:

1.     Open an Internet Browser window.

2.     Type: %windir%\system32 into the browser address bar.

3.     Find the file CMD.exe

4.     Right-Click on CMD.exe and select 'Run as Administrator'

5.     Type: net stop slsvc (it may ask you if you are sure, select yes)

6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7.     Type: rename tokens.dat tokens.bar

8.     Type: cd %windir%\system32

9.     Type: net start slsvc

10. Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11. Restart your computer twice.

12. You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Proposed as answer by Darin Smith MS Friday, October 15, 2010 6:50 PM
- Marked as answer by Carey FrischMVP, Editor Monday, October 18, 2010 4:30 PM
Friday, October 15, 2010 6:22 PM

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Licensing Data-->
C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017

Hello, Adam

Judging by your report, it looks like you will need to reset the licensing store.
Try the following steps to reset the licensing store:

If you have access to your start button:

1.     Go to Start, All Programs, Accessories, right click Command Prompt and choose Run as Administrator.

2.     Type: net stop slsvc (it may ask you if you are sure, select yes)

3.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

4.     Type: rename tokens.dat tokens.bar

5.     Type: cd %windir%\system32

6.     Type: net start slsvc

7.     Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

8.     Restart your computer twice.

9.     You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.

If you do NOT have access to the start button:

1.     Open an Internet Browser window.

2.     Type: %windir%\system32 into the browser address bar.

3.     Find the file CMD.exe

4.     Right-Click on CMD.exe and select 'Run as Administrator'

5.     Type: net stop slsvc (it may ask you if you are sure, select yes)

6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7.     Type: rename tokens.dat tokens.bar

8.     Type: cd %windir%\system32

9.     Type: net start slsvc

10. Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11. Restart your computer twice.

12. You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and activate using the By Phone method.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Proposed as answer by Darin Smith MS Friday, October 15, 2010 6:50 PM
- Marked as answer by Carey FrischMVP, Editor Monday, October 18, 2010 4:30 PM
Friday, October 15, 2010 6:22 PM

Moderator
0

Sign in to vote

Thanks David,

That worked!

Thanks very much

Adam

Monday, October 18, 2010 10:49 AM

Answered by:

Windows product key INVALID after 2 years of no problem.

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