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Virus Scan Froze @ 90% RRS feed

  • Question

  • Yesterday, I ran My virus scan it froze my computer when it got to 90% (after over 8 hours) complete.  It then would not start back up.  I shut the computer off over night and let it rest.  It turned it on in the morning, but when I ran the scan again, (the 10 minute one) it froze again.  I feel that something is wrong with my computer, that is why I ran the virus scan, but I am at a loss here.  When I use internet explorer, my computer just shuts down while in the middle of something.
    Tuesday, February 2, 2010 5:46 PM

Answers

  • It does sound you may have a hardware problem, unfortunately. A typical reason for a shut down like this would be overheating. Is this a laptop? If so, check to make sure that all of the vents are clear.
    A scan is very processor and drive intensive, so it can generate lots of heat. However, IE causing a shut down may not be heat related.
    I suggest contacting support to see if they can help diagnose the cause and if it is an infection, clean it up.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, February 2, 2010 6:34 PM
    Moderator

All replies

  • It does sound you may have a hardware problem, unfortunately. A typical reason for a shut down like this would be overheating. Is this a laptop? If so, check to make sure that all of the vents are clear.
    A scan is very processor and drive intensive, so it can generate lots of heat. However, IE causing a shut down may not be heat related.
    I suggest contacting support to see if they can help diagnose the cause and if it is an infection, clean it up.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, February 2, 2010 6:34 PM
    Moderator
  • Yesterday, I ran My virus scan it froze my computer when it got to 90% (after over 8 hours) complete.  It then would not start back up.  I shut the computer off over night and let it rest.  It turned it on in the morning, but when I ran the scan again, (the 10 minute one) it froze again.  I feel that something is wrong with my computer, that is why I ran the virus scan, but I am at a loss here.  When I use internet explorer, my computer just shuts down while in the middle of something.

    I'm having the same problem.... Ran Tune up and it stopped at 90% and shut down .   I then ran the long scan, got to 90% and shut down . I sat and watched the file names scan past, and it got to somewhere around   C:\WINNT\System32\set4ad?????tmp     and shut down.  Yes, I did sit there for over 2hrs and watched it try and complete.  The protection is why I purchased this product, and now it's giving me problems. No, it's not a laptop either.
    Monday, February 8, 2010 11:58 AM
  • Hi, Firechief.
    Please contact support to determine why it is crashing at 90%. The 90% mark typically is the end of the scan. This is the point where action is being taken on threats found, if any.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, February 8, 2010 12:48 PM
    Moderator
  • I did, they fixed it, then the MS Windows XP thing hit and now my computer is stuck in a restart loop.  I can't even keep it running long enough to reboot from XP CD.  Any Ideas?
    Friday, February 12, 2010 9:30 PM
  • I did, they fixed it, then the MS Windows XP thing hit and now my computer is stuck in a restart loop.  I can't even keep it running long enough to reboot from XP CD.  Any Ideas?

    I suspect that you are referring to the Windows Update that some people encountered problems with before they pulled it? If so, see here for Windows Update support - 

     

    Windows Update Solution Center - http://support.microsoft.com/ph/6527

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, February 15, 2010 1:31 AM
    Moderator