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Trouble Validating my Office software RRS feed

  • Question

  • I have office 2000 on my home desktop.  I regularly have run office update in the past for years now.  All of a sudden I am being advised that I have failed validation.  Yet Excel, Word, Powerpoint, etc all indicate that my validation is fine.  Does anyone have any ideas why this problem has now shown up.  Could it be the result of me installing the newest IE browser?

     

     

    Monday, April 2, 2007 5:15 PM

Answers

  • Hi,

     

    Can you do the following for us?  The output of the diagnostic will help us tell what is going on.  Office 2000 does not require Office validation, so I'm thinking that there may be some other issue going on causing this.

     

    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the results.

     

    Thanks,

    Michelle

     

    Tuesday, April 3, 2007 8:03 PM
  • Hi,

     

    Can you try the following steps to resolve your issue?  You will want to make sure you have your product key associated with your Office products handy "just in case". 

     

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    2) Delete the data.dat file.

    3) This data.dat file is for Office (not OGA).

    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.

    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

     

    Thanks,

    Michelle

    Wednesday, April 4, 2007 8:24 PM

All replies

  • Hi,

     

    Can you do the following for us?  The output of the diagnostic will help us tell what is going on.  Office 2000 does not require Office validation, so I'm thinking that there may be some other issue going on causing this.

     

    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the results.

     

    Thanks,

    Michelle

     

    Tuesday, April 3, 2007 8:03 PM
  • Here is the responsed when I ran the validation diagnostic for office:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-TGH2J-G6W3P-F9G28
    Windows Product Key Hash: gPn8sCgmHI5MGrQPxAiR1WIZd/E=
    Windows Product ID: 55277-OEM-2147502-56727
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 21cf4643-8a1b-44c1-b0d2-88f40a13e7f1
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>21cf4643-8a1b-44c1-b0d2-88f40a13e7f1</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-F9G28</PKey><PID>55277-OEM-2147502-56727</PID><PIDType>3</PIDType><SID>S-1-5-21-1085031214-1500820517-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030428000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>2B5336B701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>62B3EC8EEEA7450</Val><Hash>QvlaP8g/Hm8k/ULcA9u7eMc5nc4=</Hash><Pid>54186-OEM-1793044-29480</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, April 4, 2007 4:03 AM
  • Hi,

     

    Can you try the following steps to resolve your issue?  You will want to make sure you have your product key associated with your Office products handy "just in case". 

     

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    2) Delete the data.dat file.

    3) This data.dat file is for Office (not OGA).

    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.

    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

     

    Thanks,

    Michelle

    Wednesday, April 4, 2007 8:24 PM