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CRM 2011 (IFD) and Third Party Caching Service RRS feed

  • Question

  • Hi all,

    We are using a third party caching / routing service for our external (Outside Domain Network) users.  We have noticed the following services are our top 2 requests and are not being off loaded to the caching server.

    /AppWebServices/RecentlyViewedWebService.asmx

    /AppWebServices/LookupMruWebService.asmx

    I looked into the WSDL and was not able to determine what these services are doing.

    Has anyone cached the responses from these services before? If so, for how long? Where there any downsides to caching?

    Does any have any insight on what these services are used for?

    Thanks in advance!

    Mods - Please move this thread to deployment if it is a better fit.

    Monday, February 4, 2013 3:08 PM

Answers

  • I'm pretty sure these services are used by the Crm Outlook client to maintain the list of most-recently accessed records. They each contain one method to retreive data, and one to update data.

    I think the main consideration is that this data will be user-specific, so I'd only consider caching this if you can cache data per user, and also distinguish between the update and the retrieve methods


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    • Marked as answer by ScottR27 Tuesday, April 30, 2013 6:57 PM
    Monday, February 4, 2013 4:58 PM
    Moderator

All replies

  • I'm pretty sure these services are used by the Crm Outlook client to maintain the list of most-recently accessed records. They each contain one method to retreive data, and one to update data.

    I think the main consideration is that this data will be user-specific, so I'd only consider caching this if you can cache data per user, and also distinguish between the update and the retrieve methods


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    • Marked as answer by ScottR27 Tuesday, April 30, 2013 6:57 PM
    Monday, February 4, 2013 4:58 PM
    Moderator
  • Thank you for the reply David. 

    Based on the information you provided, we will use fiddler to see how the Outlook Client is using these services.

    What is interesting is that these two services are used more than the Organization.svc according to our logs.

    Thanks again for pointing us in the right direction!

    --Scott

    Wednesday, February 6, 2013 2:34 PM