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Unable to activate Windows 7 Professional RRS feed

  • Question

  • Hi,

    I recently upgraded my BIOS, post upgrade Windows 7 would crash due to hardware malfunction so I flashed the old version of BIOS again and reinstalled Windows 7.

    Now my Windows is up and running however I am not able to activate it anymore. There is no change in hardware otherwise.

    Here is my MGA diagnostic report. Please help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-99J9C-WF4C8-2W687
    Windows Product Key Hash: ZadByWTe0CflmRLkJDtkGUu6asc=
    Windows Product ID: 00371-499-0045487-85060
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {8080ADB0-00FA-4BB0-ADB8-9A3B79E57EF8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8080ADB0-00FA-4BB0-ADB8-9A3B79E57EF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2W687</PKey><PID>00371-499-0045487-85060</PID><PIDType>5</PIDType><SID>S-1-5-21-726135966-4162470579-1560499258</SID><SYSTEM><Manufacturer>Intel Corporation</Manufacturer><Model>S5520SC</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>S5500.86B.01.00.0038.060120091503</Version><SMBIOSVersion major="2" minor="5"/><Date>20090601000000.000000+000</Date></BIOS><HWID>4DB83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-499-004548-00-1033-7600.0000-3192012
    Installation ID: 014364209282144630177585024756583532414900273534557333
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2W687
    License Status: Initial grace period
    Time remaining: 41640 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 11/14/2012 11:21:31 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEACrZsMKgYRrxGFYQ0vo2ezl4MuglImu5Y6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   S5520SC
      FACP   INTEL   S5520SC
      SRAT   INTEL   S5520SC
      HPET   INTEL   S5520SC
      MCFG   INTEL   S5520SC
      SLIT   INTEL   S5520SC
      SPCR   INTEL   S5520SC
      WDDT   INTEL   S5520SC
      SSDT   INTEL  SSDT  PM
      SSDT   INTEL  SSDT  PM
      TCPA     
      HEST   INTEL   S5520SC
      BERT   INTEL   S5520SC
      ERST   INTEL   S5520SC
      EINJ   INTEL   S5520SC

    Wednesday, November 14, 2012 6:01 AM

Answers

  • I see no problems in your report - you probably simply need to use Telephone Actvation.

     

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 9:17 AM
    Moderator

All replies

  • I see no problems in your report - you probably simply need to use Telephone Actvation.

     

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 9:17 AM
    Moderator
  • Thanks, I tried the telephone activation (India number) and my request was not processed by the automated system due to a technical problem. I'll see if I can get hold of the operator.
    Wednesday, November 14, 2012 7:01 PM
  • I spoke to MS support rep and he helped me activate Windows over phone. Thanks for the help, the issue is now resolved.
    Wednesday, November 21, 2012 6:00 AM
  • Glad to hear it - good luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 8:57 AM
    Moderator