http://social.answers.microsoft.com/Forums/en/w7hardware/thread/546df277-4d31-4d1a-841e-577e2f20ccea#f73606b7-2edb-43bd-90e3-a850d93ccecbI'd posted an update for the customer approximately 1 week ago. He never got an alert for it, so he didn't know to come back to the thread.
There have been several issues related to alerts, "my threads" and points lately. But the only mention of it is in the "Forum Support" forum. Most users aren't going to wander in there.
So, 2 suggestions:
1a) When you resolve an issue with alerts, re-send ALL alerts that should've been sent during the timeframe of the outage. Make sure to note in the message that it might be a repeat of an alert that was already received.
or
1b) Once the issue is resolved, send one email out to every user that has ever signed up for an alert on any post to let them know of the issue, and to suggest that they go look at their threads to see if there have been any recent answers on their thread. Provide details on how to find their threads.
2) Whenever you have forums-wide issues related to alerts, please make sure to add a sticky post to every forum so that people are aware of the problem.
I'm sure there are other forum features that would be important to mention in all forums, but alerts are the main ones that come to mind right now.
Thanks,
Mark
(Not on the forums team...obviously :P )
Want to know if your current hardware & software will work with Windows 7? Check out these links:
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Windows 7 Upgrade Advisor
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Windows 7 Compatibility Center**
