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Backup freezes at 67% RRS feed

  • Question

  • I have just built a WSH and successfully added my to home PCs and laptop. 1 PC is running Win7 64bit pro with the other PC and laptop running Win7 32 bit pro.

    Both PCs have connected and been successful in both manual and auto backups. However when the backup is run (manual or auto) on my Acer Aspire5050 laptop, it freezes at 67% every time.

    Ican cancel the backup from the laptop but not  WHS terminal. I have to reboot WHS to allow the deletion of the failed backup.

    There appears to be no failed entries in the event log, just 'Backup of volume xxxxx has started

    After reboot there is a 'Backup Failed' event in the log but it has no further information or detail, just 'failed'. Same via the WHS terminal.

    I have tried playing with the network drivers (as per web suggestions). The laptop has Realtek RTL8139 and is now running driver ver 6.111 which is the latest available from their website. (Was running 6.08)

    I have reinstalled the connection software on the laptop (after having to remove it manually as the uninstall would not work)

    I have ensured that there are no windows updates outstanding on either WHS or the laptop.

    I have run "chkdsk c: /f /r" on the laptop and tried some other disk utilities from a separate boot disk to ensure there are no bad sectors on the laptop drive (another cause for this failure stated on the web). There are none that I can find.

    I have also tried removing the 'system reserved' volume from the backup, although when it is included it backs up with no errors

    I am now at a complete loss what to do next. Help!

    Thanks in advance.

     

    Jinx1966

    Sunday, July 25, 2010 5:41 PM

All replies

  • I have just built a WSH and successfully added my to home PCs and laptop. 1 PC is running Win7 64bit pro with the other PC and laptop running Win7 32 bit pro.

    Both PCs have connected and been successful in both manual and auto backups. However when the backup is run (manual or auto) on my Acer Aspire5050 laptop, it freezes at 67% every time.

    Ican cancel the backup from the laptop but not  WHS terminal. I have to reboot WHS to allow the deletion of the failed backup.

    There appears to be no failed entries in the event log, just 'Backup of volume xxxxx has started

    After reboot there is a 'Backup Failed' event in the log but it has no further information or detail, just 'failed'. Same via the WHS terminal.

    I have tried playing with the network drivers (as per web suggestions). The laptop has Realtek RTL8139 and is now running driver ver 6.111 which is the latest available from their website. (Was running 6.08)

    I have reinstalled the connection software on the laptop (after having to remove it manually as the uninstall would not work) 

    What exactly do you mean by "manually"?  Can you try uninstalling it again (through Uninstall a Program) and see if it will successfully uninstall this time?

    I have ensured that there are no windows updates outstanding on either WHS or the laptop

    I have run "chkdsk c: /f /r" on the laptop and tried some other disk utilities from a separate boot disk to ensure there are no bad sectors on the laptop drive (another cause for this failure stated on the web). There are none that I can find.

    I have also tried removing the 'system reserved' volume from the backup, although when it is included it backs up with no errors

    I'm confusd.  The backup works when you leave the System Reserved partition as part of the backup?  If so, what's the problem?

    I am now at a complete loss what to do next. Help!

    Thanks in advance. 

    Jinx1966


    Sunday, July 25, 2010 7:32 PM
    Moderator
  •  

     

    My appologies for not being clear enough.

    ++What exactly do you mean by "manually"?  Can you try uninstalling it again (through Uninstall a Program) and see if it will successfully uninstall this time?

    I mean that after several attempts to uninstal via the windows interface and system restore, I resorted to stopping the services via CMD, deleting the services, deleting the WHS program files and removing the registry keys.

    Specifically:-

    Downloaded and installed the Windows Installer Cleanup Tool for Windows 7; msicuu2.exe.

    Used tool to remove WHS from programs list

    Stoped the following services :-

    • Windows Home Server Connector Service
    • Windows media Centre Client Service
    • Windows Media Centre TV Archive Transfer Service
    Ran CMD as Administrator and did the following:-
    • sc delete "whsconnector"
    • sc delete "esclient"
    • sc delete "arxfrsvc"
    Ran explorer.exe to delete the following folders and all files and programs in them:-
    • C:\Program Files\Windows Home Server
    • C:\Program Files (x86)\Windows Home Server
    Rebooted to ensure all removed and the PC starts OK

     

    No I haven't tried to uninstall again (yet). I didn't see the point untill I had obtained some advice as the reinstall process has had no effect on the outcome. I still get a freeze at 67%.

     

    ++I'm confusd.  The backup works when you leave the System Reserved partition as part of the backup?  If so, what's the problem?

    The backup job still fails at 67%. What I meant was, with 2 partitions in the backup job, the System Reserved portion of the backup was successfully backed up, when combined with  the main C drive in the backup job which subsequently fails. The WHOLE backup still fails at 67% regardless of whether the System Reserved partion is included or not. Also If I just backup the System Reserved partition, the backup scucceeds.

     

    If the Laptop hard drive checks out OK (no bad sectors etc) what would be consistently causing the failure at the same percentage?

    Where can I look for logs etc, to see if I get get any other failure reporting or information?

    Since the last post I have also tried a different NIC in the home server.  Both the other PCS still connect and backup AOK, but the laptop still fails at 67%!

     

    Jinx1966


    Monday, July 26, 2010 12:24 PM
  • My appologies for not being clear enough.

    I mean that after several attempts to uninstal via the windows interface and system restore, I resorted to stopping the services via CMD, deleting the services, deleting the WHS program files and removing the registry keys.

    Specifically:-

    Downloaded and installed the Windows Installer Cleanup Tool for Windows 7; msicuu2.exe.

    Used tool to remove WHS from programs list

    Stoped the following services :-

    • Windows Home Server Connector Service
    • Windows media Centre Client Service
    • Windows Media Centre TV Archive Transfer Service
    Ran CMD as Administrator and did the following:-
    • sc delete "whsconnector"
    • sc delete "esclient"
    • sc delete "arxfrsvc"
    Ran explorer.exe to delete the following folders and all files and programs in them:-
    • C:\Program Files\Windows Home Server
    • C:\Program Files (x86)\Windows Home Server
    Rebooted to ensure all removed and the PC starts OK

    No I haven't tried to uninstall again (yet). I didn't see the point untill I had obtained some advice as the reinstall process has had no effect on the outcome. I still get a freeze at 67%.

    The backup job still fails at 67%. What I meant was, with 2 partitions in the backup job, the System Reserved portion of the backup was successfully backed up, when combined with  the main C drive in the backup job which subsequently fails. The WHOLE backup still fails at 67% regardless of whether the System Reserved partion is included or not. Also If I just backup the System Reserved partition, the backup scucceeds.

    If the Laptop hard drive checks out OK (no bad sectors etc) what would be consistently causing the failure at the same percentage?

    Where can I look for logs etc, to see if I get get any other failure reporting or information? 

    Either in the Event Logs or the WHS logs (which is at C:\Users\All Users\Microsoft\Windows Home Server\logs).

    Since the last post I have also tried a different NIC in the home server.  Both the other PCS still connect and backup AOK, but the laptop still fails at 67%!

    Jinx1966

    How much free space do you have on the C partition?  Did you go back into the Event Logs and look at the results of your chkdsk (to see if it found any problems)?
    Tuesday, July 27, 2010 4:23 AM
    Moderator
  • I'll look at the WHS logs tonight when I get home. Any actual hints as to what to look for? I presume they are on the WHS. Are there any local logs maintained on the client ?

    Yes I did look to see the results of the chkdsk run on the client (not a lot of point doing it otherwise) and no, there were no errors found.

    Which C partition, client or server?

    Client has 45Gb free of 60Gb,  Server is showing 72% free of 280Gb available, so no, it is not a space issue. Why would a lack of space always result in a failure at exactly 67% on one client machine, especially when there are other PCs successfully backing up overnight.

     

    So we are back to the original issue. WHAT CAUSES A BACKUP TO ALWAYS FAIL AT 67%.

     

    Any actual hints, ideas or suggestions on things to check would be greatly appreciated.

     

    Thanks in advance

    Jinx1966

     

    Tuesday, July 27, 2010 10:02 AM
  • I'll look at the WHS logs tonight when I get home. Any actual hints as to what to look for? I presume they are on the WHS. Are there any local logs maintained on the client ?  
    Yes.  That was the path I gave you.

    Yes I did look to see the results of the chkdsk run on the client (not a lot of point doing it otherwise) and no, there were no errors found.

    Which C partition, client or server?

    Client has 45Gb free of 60Gb,  Server is showing 72% free of 280Gb available, so no, it is not a space issue. Why would a lack of space always result in a failure at exactly 67% on one client machine, especially when there are other PCs successfully backing up overnight.

    WHS needs a certain amount of free space to run the backup.  Having said that, I'm pretty sure 45 GB is enough room.  :) 

    So we are back to the original issue. WHAT CAUSES A BACKUP TO ALWAYS FAIL AT 67%.

    Any actual hints, ideas or suggestions on things to check would be greatly appreciated.

    Thanks in advance

    Jinx1966

     


    Thursday, July 29, 2010 5:33 AM
    Moderator
  • Hi,

    I'm seeing the same issue here - from my latest backup log file, I see the following details:

    [18/08/2010 19:14:38  838] Listener TcpEventCallback
    [18/08/2010 19:14:38  838] Listener TcpConditionCallback from 192.168.0.7
    [18/08/2010 19:14:38  f7c] Session: ThreadMain for 00ED0A08
    [18/08/2010 19:14:38  f7c] Creating the server instance.
    [18/08/2010 19:14:38  f7c] Created the server instance.
    [18/08/2010 19:14:38  f7c] Client subject: CN=C4099933E5A0E42B09636D1557C3A28F5
    [18/08/2010 19:14:38  f7c] Client issuer: CN=M59B607F4F775450EA3ABAC42F627ECC6
    [18/08/2010 19:14:38  f7c] Auth succeeded, ready for command
    [18/08/2010 19:14:38  f7c] Header: 5, Trailer: 16, MaxMessage: 16384
    [18/08/2010 19:14:38  f7c] Partner cert name is <CN=C4099933E5A0E42B09636D1557C3A28F5>
    [18/08/2010 19:14:38  f7c] Partner GUID is {4099933e-5a0e-42b0-...}
    [18/08/2010 19:14:38  f7c] Session: DoBeginVolumeConfig {4099933E-5A0E-42B0-9636-D1557C3A28F5}
    [18/08/2010 19:14:39  f7c] DataFile: Deleted: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\TPLIVEMC.VolumeConfig.configdat
    [18/08/2010 19:14:39  f7c] DataFile: Renamed from: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\TPLIVEMC.VolumeConfig.confignew to: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\TPLIVEMC.VolumeConfig.configdat
    [18/08/2010 19:14:39  f7c] DataFile: Deleted: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\{4099933E-5A0E-42B0-9636-D1557C3A28F5}.Machine.configdat
    [18/08/2010 19:14:39  f7c] DataFile: Renamed from: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\{4099933E-5A0E-42B0-9636-D1557C3A28F5}.Machine.confignew to: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\{4099933E-5A0E-42B0-9636-D1557C3A28F5}.Machine.configdat
    [18/08/2010 19:14:39  f7c] CommitFile: Neutering Commit file: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\Commit.dat
    [18/08/2010 19:14:39  f7c] Partner shut down the connection
    [18/08/2010 19:14:39  f7c] Breaking TLS sesssion...
    [18/08/2010 19:14:39  f7c] Read 0 bytes, hr=80004004
    [18/08/2010 19:14:39  f7c] Session: ThreadMain end for 00ED0A08
    [18/08/2010 19:14:39  f7c]  TLS::~TLS going away (first time)...
    [18/08/2010 19:14:39  f7c] Breaking TLS sesssion...
    [18/08/2010 19:14:51  cf8] Session: DoGetConfiguration

    Any ideas?

     

    Thanks
    Tony

     

    Wednesday, August 18, 2010 9:46 PM