CRM 4.0 Queue Access Level RRS feed

  • Question

  • Hi all,

    It looks like there are only two access levels to Queues, None or Organization. Is there a way to prevent users from seeing some of the queues not others? Is this supported at all?

    Thanks in advance!

    Tuesday, June 2, 2009 9:17 PM


  • Hi Victoria,

    There is no supported way to change the queue view and access (more than none & organization). Most probably, you need to develop some custom interface for this requirement using CRM SDK.

    MS CRM MVP :: uMar Khan :: Microsoft CRM Consultant (Blog :: http://umarkhan.wordpress.com)
    Tuesday, June 2, 2009 9:36 PM