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  • Question

  • Hi

      I exported contacts in excel file after that I delete contacts like bulk delete and activities are also deleted. Now, I have  contacts in excel file. How I recover Activities. Is there any Recovery tool is there.

    Anyone have any idea please share with me.

    Thursday, September 12, 2013 5:46 AM

Answers

  • Hi Riaz,

    Unfortunately, without a backup of the database, there is no way to recover activities in CRM2011.


    Michael Palmer
    xRMPalmer     @MJFPalmer     Rockstar365

    • Marked as answer by Riaz Usmani Thursday, September 12, 2013 2:40 PM
    Thursday, September 12, 2013 11:58 AM
  • Are you using CRM 2011 or CRM 4.0, did if you are using CRM 2011, did you check audit in your CRM ??

    Our Website | Our Blog | Follow US | My Facebook Page | Microsoft Dynamics CRM 2011 Application Design
    Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

    • Marked as answer by Riaz Usmani Thursday, September 12, 2013 2:39 PM
    Thursday, September 12, 2013 7:13 AM
    Moderator
  • Only CRM 4 allowed you to set the deletion status in the database to prevent the deletion job from permanently removing data from the system. CRM 2011 no longer has this feature.

    Please feel free to contact me via any of the following methods:

    • Proposed as answer by Roshan Mehta Thursday, September 12, 2013 9:41 AM
    • Marked as answer by Riaz Usmani Thursday, September 12, 2013 2:40 PM
    Thursday, September 12, 2013 9:41 AM

All replies

  • Hi,

    You could recreate the contacts by converting the Excel file to CSV and importing back in to CRM.

    There is unfortunately no way to recover the activities from the Excel document and there is no data recovery tool for CRM.


    Michael Palmer
    xRMPalmer     @MJFPalmer     Rockstar365

    Thursday, September 12, 2013 5:57 AM
  • Hi

     Thanks for relay. It is on-Premise so is there a way to recover in database. It is really Important for my client. 

    Thursday, September 12, 2013 6:53 AM
  • Are you using CRM 2011 or CRM 4.0, did if you are using CRM 2011, did you check audit in your CRM ??

    Our Website | Our Blog | Follow US | My Facebook Page | Microsoft Dynamics CRM 2011 Application Design
    Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

    • Marked as answer by Riaz Usmani Thursday, September 12, 2013 2:39 PM
    Thursday, September 12, 2013 7:13 AM
    Moderator
  • Hi,

    Does the client does not have a backup strategy in place (for example, nightly backups of their SQL databases)?


    Michael Palmer
    xRMPalmer     @MJFPalmer     Rockstar365

    Thursday, September 12, 2013 7:19 AM
  • Hi

    There no backup of database.

    Thursday, September 12, 2013 9:39 AM
  • Only CRM 4 allowed you to set the deletion status in the database to prevent the deletion job from permanently removing data from the system. CRM 2011 no longer has this feature.

    Please feel free to contact me via any of the following methods:

    • Proposed as answer by Roshan Mehta Thursday, September 12, 2013 9:41 AM
    • Marked as answer by Riaz Usmani Thursday, September 12, 2013 2:40 PM
    Thursday, September 12, 2013 9:41 AM
  • Hi Riaz,

    Unfortunately, without a backup of the database, there is no way to recover activities in CRM2011.


    Michael Palmer
    xRMPalmer     @MJFPalmer     Rockstar365

    • Marked as answer by Riaz Usmani Thursday, September 12, 2013 2:40 PM
    Thursday, September 12, 2013 11:58 AM
  • If your imported contacts got deleted. At this time you should choose any third party recovery solution like- SysTools Address Book Recovery software.
    Thursday, January 30, 2014 6:51 AM