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Live One Care tune up performance issues RRS feed

  • Question

  • I have tune up to run once a month at 1:00 am and at 9:00 am it  is still runnig virus scan(says 90% complete). Why is this taking so long?

    Sunday, November 16, 2008 5:31 PM

Answers

  •  jcmdmag wrote:

    I have tune up to run once a month at 1:00 am and at 9:00 am it  is still runnig virus scan(says 90% complete). Why is this taking so long?

    When Tune-up lingers at 90% it typically means that it has found some infected files and is taking action on them, which can take a very long time. If OneCare doesn't move on from that point (and 8 hours for a scan is pretty excessive), it may indicate that it can't deal with the infection it has found and you should contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 17, 2008 5:16 PM
    Moderator

All replies

  • I have the same problem...it just started recently. But when the tune up is almost done, it gives me an error that the MsMpEng.exe service cannot be re-started, and my computer would be shut down.

     

    Sunday, November 16, 2008 7:33 PM
  •  jcmdmag wrote:

    I have tune up to run once a month at 1:00 am and at 9:00 am it  is still runnig virus scan(says 90% complete). Why is this taking so long?

    When Tune-up lingers at 90% it typically means that it has found some infected files and is taking action on them, which can take a very long time. If OneCare doesn't move on from that point (and 8 hours for a scan is pretty excessive), it may indicate that it can't deal with the infection it has found and you should contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 17, 2008 5:16 PM
    Moderator
  •  Panchito Escombros wrote:
    I have the same problem...it just started recently. But when the tune up is almost done, it gives me an error that the MsMpEng.exe service cannot be re-started, and my computer would be shut down.

     

    Please contact support for this problem.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 17, 2008 5:17 PM
    Moderator
  • I'm having similar issues with the Tune-Up.  It has gone through the first two stages, sometimes completed sometimes just failed and gone on, but the virus scan gets caught up at 35%, the location says its in the OneCare files--something called ClientSD.  It seems fishy to me, since the tag says "Folder is Empty." 

    In addition, the last three or so weeks I have been unable to visit the Windows Update website or view my Add or Remove Programs window (it is just blank.)  Either way, my laptop freezes and I need to re-boot.

    Sunday, December 7, 2008 10:28 PM
  •  foreleafgolfer wrote:

    I'm having similar issues with the Tune-Up.  It has gone through the first two stages, sometimes completed sometimes just failed and gone on, but the virus scan gets caught up at 35%, the location says its in the OneCare files--something called ClientSD.  It seems fishy to me, since the tag says "Folder is Empty." 

    In addition, the last three or so weeks I have been unable to visit the Windows Update website or view my Add or Remove Programs window (it is just blank.)  Either way, my laptop freezes and I need to re-boot.

    Please contact support for this problem.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, December 8, 2008 6:57 PM
    Moderator