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Custom Entity-Assign queue RRS feed

  • Question

  • Hi All,
    I know that we can only assign a case or an activity to a queue.
    But now I have to assign a custom entity record to a queue. Is it possible ? ( programmatically or from interface )

    Thanks.

    Wednesday, November 12, 2008 7:34 AM

Answers

  • Hi Onur, Not possible. Your best bet is to associate the custom entity with a case or activity (activity preferably) and assign that activity to the queue.

    For example if your queue needs to call the customer, create a phone call activity, associated that with yoru custom entity and assign the phone call activity to the queue.

    Cheers,

    karlo
    Wednesday, November 12, 2008 10:52 AM