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validates office but not windows RRS feed

  • Question

  •  MS validates office but not windows. HELP

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-DBJMX-G7BRD-HB38M
    Windows Product Key Hash: PfxJLXeE1lpoYA4c3Oky0kwbYkg=
    Windows Product ID: 55274-699-1537401-23251
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.tab
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C009146B-3CC3-45AE-91F6-5EBF07E02799}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C009146B-3CC3-45AE-91F6-5EBF07E02799}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.tab</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HB38M</PKey><PID>55274-699-1537401-23251</PID><PIDType>0</PIDType><SID>S-1-5-21-2614379842-2752991226-3942243025</SID><SYSTEM><Manufacturer>Matsushita Electric Industrial Co.,Ltd.</Manufacturer><Model>CF-18NDHZDVM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies K.K.</Manufacturer><Version>V5.00L10</Version><SMBIOSVersion major="2" minor="3"/><Date>20060221000000.000000+000</Date></BIOS><HWID>BCBF0100018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>D047B0BDDF4500</Val><Hash>Kd2HUzHtBK4IzPEKHyW+yX2sr/E=</Hash><Pid>73931-640-1030872-57755</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 



    Tuesday, October 7, 2008 2:59 AM

Answers

  • whattheheck,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help. The diagnostic results report that you have a Good Volume License Key. Under most circumstances, Volume Keys are not to be sold to the public, and are normally given to Businesses, Schools, and Government Agencies. If your computer belongs to one of those, this would apply. I suggest telephone activation assistance.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 7, 2008 2:13 PM
    Tuesday, October 7, 2008 2:13 PM

All replies

  • whattheheck,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help. The diagnostic results report that you have a Good Volume License Key. Under most circumstances, Volume Keys are not to be sold to the public, and are normally given to Businesses, Schools, and Government Agencies. If your computer belongs to one of those, this would apply. I suggest telephone activation assistance.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 7, 2008 2:13 PM
    Tuesday, October 7, 2008 2:13 PM
  • None of the options below appear on this computer.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.
    The Activate Windows does not appear

    Or, click the Windows Activation icon in the taskbar notification area next to the clock
    Icon is not there

    Also I tried the phone  assistance and I don't reccomend that to anyone that values their health
    any more suggestions? I have bought and paid legit for EVERY windows product I have used for 22 years . It seams now that Microsoft wants the experience of being a windows customer to be very aggravating. For the first time in my life I am having to fight an office battle with MAC users and amcoming ever so close to losing because of issues like this
    • Edited by whattheheck Tuesday, October 7, 2008 5:48 PM
    Tuesday, October 7, 2008 5:20 PM
  • whattheheck,

    Windows activation: (888) 571-2048, say yes when the automated system asks if you want to Activate Windows, this is the first question. Then wait the automated system out and it's going to ask you to say transfer me anyway.  You will then get transfered to an Activation Representative.

    Let me know how it goes. This should be much better.

    Rick, MS
    Tuesday, October 7, 2008 6:01 PM