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CRM 2011 Support

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Upon sigingup up to CRM 2011 RTW, is the company allocated a number of support tickets per year(e.g 5 or something) or is that only if its on a volume user license? Basically- if a normal company signing up wants to lodge a support ticket, do they have to pay for it or not?

Monday, February 14, 2011 4:04 AM

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Microsoft CRM Online offer unlimited technical support for its users. You can submit a support ticket via CustomerSource - http://go.microsoft.com/fwlink/?LinkId=203049 - login with the same ID you use for CRM Online.

Or you can call their CRM Online Customer Support: 1-877-CRM-CHOICE.

Good CRM Links: http://www.workopia.com/Links.htm
My CRM Blog: http://microsoft-crm.spaces.live.com
- Proposed as answer by Neil BensonMVP, Moderator Monday, February 14, 2011 10:15 AM
- Marked as answer by brucedabruce Monday, February 14, 2011 7:28 PM
Monday, February 14, 2011 5:04 AM

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