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Windows XP validation incomplete RRS feed

  • Question

  • I have Windows XP Home edition.  I installed SP2.  When I run the validation of Windows tool, I get error:

     

    Validation Incomplete

    Why didn't my machine complete validation?
    You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.

    [0x80080299]

     

    My version of XP Home is an upgrade retail version I purchased at Office Depot.

     

    I ran the diagnostics ast http://www.microsoft.com/genuine/diag/ .  It says I passed everything.

     

    I was able to validate Office after running that utility, but not XP.

    Here are the results of the MGADiag program:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID:
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3_B4D0AA8B-910-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32; Hotbar4.5.3.0)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:


    Thanks for your help.

    Tuesday, April 17, 2007 6:53 PM

Answers

  • Fix A solved my problem!!!!!

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    Thanks a lot Darin.  Great job.

    Sunday, April 29, 2007 7:38 PM

All replies

  • Hi Rattlesnails,

     

    Please try the below steps. After each step, please try to Validate Windows.

     

    1) Install the most current version of WGA Notifications http://go.microsoft.com/fwlink/?linkid=69498

     

    2) Install MSXML 6.0 at http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&DisplayLang=en

     

    If either of those steps do not resolve your issue, please create a free WGA Service Request at
    https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and then post the Confirmation Number in this thread.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before

    posting a question.

    --------------------------------------------------------


    Tuesday, April 17, 2007 10:41 PM
  • unfortunately, neither one of your suggestions solved my problem.  Thanks very much for trying - but I must say this is very frustrating that I can't get proper updates and it doesn't seem to be my fault.  I will take your suggestion of opening a new case for free.
    Monday, April 23, 2007 8:55 PM
  • I am trying to post a case and it just sits there saying, "Loading".  This has been going on for about 20-30 minutes.  I suppose it's collecting information on my hard drive.  Is that length of time typical?  I don't want to abort if it's supposed to take a long time.
    Monday, April 23, 2007 9:35 PM
  • It's now been loading for a couple of hours.  no end in sight - I'll leave it overnight and see what happens
    Monday, April 23, 2007 11:05 PM
  • Rattlesnails,

     

    If by "loading" you mean the process of filling out the support request and submitting it, that operation should only take a few seconds, maybe 15-20 seconds on a slow connection.

     

    Please abort the operation, restart the computer, and try again.

    Monday, April 23, 2007 11:29 PM
  • Ok -

     

    I was able to submit my case using a different computer on my network (not the one with the problem).

     

    Here's the Confirmation number: 1034162311

     

    Tuesday, April 24, 2007 2:43 PM
  •  Hi Rattlesnails,

     

    We have been testing this issue and I have been able to reproduce the error and then was able to fix it using the below steps. The cause is that the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing. This is the registry key for MSXML 3.0 and should be there on all Windows XP computers. WGA uses the XML service, on a computer, to be able to validate that computer.

    Please tell us how this works for you.

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

     

    Fix b:

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, April 25, 2007 6:13 PM
  • Fix A solved my problem!!!!!

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    Thanks a lot Darin.  Great job.

    Sunday, April 29, 2007 7:38 PM