Answered by:
This computer is not running genuine Windows

Question
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I am running WIndows 7 Ultimate and I am getting this message. The operating system was download from Technet. I have been getting this message for the last 2 weeks.
Diagnostic Report (1.9.0019.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X7XTH-WR6TT-VPKDH
Windows Product Key Hash: l0zi7XgqgWU225zbPS3z8TjiK2U=
Windows Product ID: 00426-068-0799091-86441
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0CA297A7-451A-4FE1-BAF2-5C3F138EE9ED}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: T:20110916204926649-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0CA297A7-451A-4FE1-BAF2-5C3F138EE9ED}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPKDH</PKey><PID>00426-068-0799091-86441</PID><PIDType>5</PIDType><SID>S-1-5-21-4027260891-278702489-1603737290</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 531</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090209000000.000000+000</Date></BIOS><HWID>2B5B3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>AS09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7F66DC9D00C586</Val><Hash>xfk2YyWWZ8KXM1VJaPgCFA4rmg4=</Hash><Pid>89409-707-1380871-65265</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-079909-00-1033-7601.0000-2592011
Installation ID: 002713297721709356231243991146226534293932233566438373
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VPKDH
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 9/23/2011 7:49:52 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 9:20:2011 18:01
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQAEAAAAAQABAAEA6GGe0KBfkgCKVGxz+phSnZqIxIicPO1fVPrI9A==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL AS09
FACP DELL AS09
HPET DELL AS09
MCFG DELL AS09
SLIC DELL AS09
SSDT DELL AS09Saturday, September 24, 2011 2:55 AM
Answers
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"Cbarnhorst" wrote in message news:379abfe9-9179-4d0a-a017-6fc411442880...Is the software protection service running? (Click Start and type "services.msc" and hit Enter). The service should be set to Automatic (Delayed Start).
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.(Colin – if SPPSVC was not running then the MGADiag would show the error 426 or 424)@KvollerYour problem is the large number of file tampers present – which often happens because a system has been cloned using third-party software. Unfortunately we’ve not been able to solve this particular set of errors in this forum, due to either an inability to duplicate the problem at this end, or time restraints (or ability) on the part of the poster.Since you say you are a TechNet member, I assume you have the ability – do you also have the time?either way, first please try running the CheckSUR tool from here – then upload the resulting log in your SkyDrive, then then post the link here, together with a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, September 26, 2011 9:36 PM
- Marked as answer by Darin Smith MS Wednesday, September 28, 2011 9:57 PM
Saturday, September 24, 2011 6:48 AMModerator
All replies
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Is the software protection service running? (Click Start and type "services.msc" and hit Enter). The service should be set to Automatic (Delayed Start).
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Saturday, September 24, 2011 4:15 AMAnswerer -
"Cbarnhorst" wrote in message news:379abfe9-9179-4d0a-a017-6fc411442880...Is the software protection service running? (Click Start and type "services.msc" and hit Enter). The service should be set to Automatic (Delayed Start).
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.(Colin – if SPPSVC was not running then the MGADiag would show the error 426 or 424)@KvollerYour problem is the large number of file tampers present – which often happens because a system has been cloned using third-party software. Unfortunately we’ve not been able to solve this particular set of errors in this forum, due to either an inability to duplicate the problem at this end, or time restraints (or ability) on the part of the poster.Since you say you are a TechNet member, I assume you have the ability – do you also have the time?either way, first please try running the CheckSUR tool from here – then upload the resulting log in your SkyDrive, then then post the link here, together with a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, September 26, 2011 9:36 PM
- Marked as answer by Darin Smith MS Wednesday, September 28, 2011 9:57 PM
Saturday, September 24, 2011 6:48 AMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSWednesday, September 28, 2011 9:57 PM