CRM 4.0 and Unified Communication RRS feed

  • Question

  • Hi

    I have a Test-installation with crm4 and OCS.
    I'd like to play/develop a bit with it...

    can I tweak the Menu that comes from the presence Icon?

    or is ist possible to open a new Task when someone calls me via OCS?

    is this feature using plugins inside crm? or does this come from the OCS Client installation?

    in the crm sdk there i found no information. maybe someone has a idea where i can start seaching for technical infos about UC in crm.


    Wednesday, January 30, 2008 11:17 AM