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Software counterfeiting reported with Windows XP Professional RRS feed

  • Question

  • I have the same problem as many others. (I posted in an existing thread in the belief that it was the right thing to do, but here is a new thread as requested).

    History of machine and installation:

    Current computer bought with Linux already installed. My applications cannot use Linux as I need to run Autocad (genuine) and 3DStudio MAX (genuine) plus podcasting audio software so Windows XP is ideal for me. I have used it for years with no problems. I already have Windows 7 Ultimate on another computer and had to run a lot of upgrades for basic software. I do not wish (and may not be able to) upgrade all the applications I need to run on this machine.

    Windows XP Operating System was bought in 2008 (approx) from a Microsoft dealer in Brisbane, along with components to build a new system (Pentium 4). The CDROM has been used several times to successfully re-install Windows XP on other computers I have, due to hard disk upgrades but the Product Key has not been used until now.

    Background to all this is that I have a number of older Pentium 4 and Xeon systems which are being pensioned off in favour of two reasonably current machines.

    Results of Diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C7RBM-HV6RK-T4P7D
    Windows Product Key Hash: vscRfJRvElgby7amuJ2eqqaPmp0=
    Windows Product ID: 76487-011-5128615-22351
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7CF0FDDE-EBCE-4553-994A-6C9933A49401}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7CF0FDDE-EBCE-4553-994A-6C9933A49401}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4P7D</PKey><PID>76487-011-5128615-22351</PID><PIDType>5</PIDType><SID>S-1-5-21-299502267-515967899-1417001333</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0611   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090522000000.000000+000</Date></BIOS><HWID>D9CB32F701842079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8841726015FEDD2</Val><Hash>I9LKS0b0g2NALKTxtPNHD2f9Xmc=</Hash><Pid>70145-745-1264852-57085</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13830:ASUSTeK Computer Inc|14EC1:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Saturday, February 11, 2012 12:31 AM

Answers

  • You'll need to "activate by phone" and have a Microsoft activation specialist sort out the product key issue.

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
     
    4. Follow the steps in the Activate Windows by phone dialog box, and then click Next.


    Carey Frisch

    • Proposed as answer by Darin Smith MS Tuesday, February 14, 2012 7:09 PM
    • Marked as answer by Darin Smith MS Monday, February 20, 2012 9:55 PM
    Sunday, February 12, 2012 5:52 PM
    Moderator

All replies

  • Try using the Windows XP Product Key Update Tool to update the product key.

    Carey Frisch

    Saturday, February 11, 2012 1:19 AM
    Moderator
  • Thanks, Carey.

    I tried that, it checked the programs on the computer and asked me for the Product Key, so I entered the one that is on the CD and it said

    "The product key you have entered matches the product key currently in use. Please try again"

    I am not sure what it wants, the product key is, of course, the one I am trying to validate. (shown as *****-*****-C7RBM-HV6RK-T4P7D in the report above)

    What am I doing wrong?

    scribb 

    Saturday, February 11, 2012 9:47 AM
  • "scribb" wrote in message news:b3f01efe-0409-40ff-96c5-db03599265a8...

    Thanks, Carey.

    I tried that, it checked the programs on the computer and asked me for the Product Key, so I entered the one that is on the CD and it said

    "The product key you have entered matches the product key currently in use. Please try again"

    I am not sure what it wants, the product key is, of course, the one I am trying to validate. (shown as *****-*****-C7RBM-HV6RK-T4P7D in the report above)

    What am I doing wrong?

    scribb

    Nothing – but the Key itself may not be genuine.
    You’ll need to try activation by telephone to get it sorted out, as the MGADiag report suggests that the Key may have been generated by a hacker’s KeyGen tool, rather than issued by MS.
    Take the option to activate by phone – when you get the answerphone do NOT respond to the request for which service you require.
    This should force an operator to pick up, and you can explain your problem to them – they will be able to check the status of your Key, and activate it – if possible.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 11, 2012 10:10 AM
    Moderator
  • OK, thanks, I will try that. I am surprised it wouldn't be genuine, its the COA on the media that I bought from a certified dealer and will go on the computer when I get it going. It's hologrammed and everything, very elaborate. 
    Sunday, February 12, 2012 5:01 AM
  • FYI - Genuine Microsoft software never has the product key printed on the installation CD.  It is always on a separate label.

    Carey Frisch

    Sunday, February 12, 2012 6:12 AM
    Moderator
  • Sorry, I wasn't clear. It is on a thick hologrammed plastic label fixed to the back of the Microsoft setup and instruction book. The label is to be affixed to the computer and has instructions for activation. We bought the software unopened with the labels in place, some years ago of course.
    Sunday, February 12, 2012 3:06 PM
  • You'll need to "activate by phone" and have a Microsoft activation specialist sort out the product key issue.

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
     
    4. Follow the steps in the Activate Windows by phone dialog box, and then click Next.


    Carey Frisch

    • Proposed as answer by Darin Smith MS Tuesday, February 14, 2012 7:09 PM
    • Marked as answer by Darin Smith MS Monday, February 20, 2012 9:55 PM
    Sunday, February 12, 2012 5:52 PM
    Moderator
  • I have check the Product Key and it is an Upgrade key for Windows XP Professional. 

    The key is showing as Valid and Genuine.

     


    Darin MS

    Tuesday, February 14, 2012 7:09 PM
  • AAAAAAAAAAAAAAAAAArgh

    I rang the contact number and verified that yes, you were perfectly correct, the product that I have is genuine but I had not realised (because it doesn't say so on the product) it is actually an upgrade version. The helpful person on the phone said that I needed to install Windows 2000 (which, fortunately, I still have) then after I had done that, I could install Windows XP and all would be well.

    So I uninstalled everything, cleaned out the computer, formatted the hard drives, installed Windows 2000, registered it, authorised it and checked that all was OK. Then I installed Windows XP, registered it, authorised it and checked that all was OK. Then I logged off, and Lo! and Behold! the next time I started that computer I got the same dreaded black screen and "You may be a victim of software counterfeiting .... This copy of Windows did not pass geniuine Windows validation"

    I Googled "Windows XP validation" and I am sooooooooooo close to logging on to a site that promises a "crack" to avoid this utter idiocy.

    But, of course, I will not do that.

    HEEEEEEEEEEEEEEEEEEEEELP!!!!!!!!!

    what do I do now???

    scribb

    Sunday, March 11, 2012 7:57 AM
  • "scribb" wrote in message news:0991be7e-4170-4bc1-9e29-122d0ae4c354...

    AAAAAAAAAAAAAAAAAArgh

    I rang the contact number and verified that yes, you were perfectly correct, the product that I have is genuine but I had not realised (because it doesn't say so on the product) it is actually an upgrade version. The helpful person on the phone said that I needed to install Windows 2000 (which, fortunately, I still have) then after I had done that, I could install Windows XP and all would be well.

    So I uninstalled everything, cleaned out the computer, formatted the hard drives, installed Windows 2000, registered it, authorised it and checked that all was OK. Then I installed Windows XP, registered it, authorised it and checked that all was OK. Then I logged off, and Lo! and Behold! the next time I started that computer I got the same dreaded black screen and "You may be a victim of software counterfeiting .... This copy of Windows did not pass geniuine Windows validation"

    I Googled "Windows XP validation" and I am sooooooooooo close to logging on to a site that promises a "crack" to avoid this utter idiocy.

    But, of course, I will not do that.

    HEEEEEEEEEEEEEEEEEEEEELP!!!!!!!!!

    what do I do now???

    scribb

     
     
     
    Please post a new MGADiag report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 11, 2012 8:05 AM
    Moderator
  • Okay, here is the latest Diagnostic Report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C7RBM-HV6RK-T4P7D
    Windows Product Key Hash: vscRfJRvElgby7amuJ2eqqaPmp0=
    Windows Product ID: 76487-011-5128615-22250
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9DACD5A0-73BC-4FA5-98F9-F405B8EB6309}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DACD5A0-73BC-4FA5-98F9-F405B8EB6309}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4P7D</PKey><PID>76487-011-5128615-22250</PID><PIDType>5</PIDType><SID>S-1-5-21-2025429265-1659004503-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0611   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090522000000.000000+000</Date></BIOS><HWID>8AC932F701842079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13830:ASUSTeK Computer Inc|14EC1:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, March 12, 2012 9:07 AM
  • "scribb" wrote in message news:1304e7a2-ead6-4fbf-99ea-7d694f546080...

    Okay, here is the latest Diagnostic Report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C7RBM-HV6RK-T4P7D
    Windows Product Key Hash: vscRfJRvElgby7amuJ2eqqaPmp0=
    Windows Product ID: 76487-011-5128615-22250
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DACD5A0-73BC-4FA5-98F9-F405B8EB6309}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T4P7D</PKey><PID>76487-011-5128615-22250</PID><PIDType>5</PIDType><SID>S-1-5-21-2025429265-1659004503-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0611   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090522000000.000000+000</Date></BIOS><HWID>8AC932F701842079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E.

     

    What software (other than updates) did you install between activation and the system being declared non-genuine?
    At which SP level did you install your AV (if you have one)? – some AV’s are causing problems with earlier SP levels of Vista, and you may be having the same problem here.
     
    It may be a good idea to check out your RAM – this may be a sign of some kind of instability – and your hard drive.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 12, 2012 10:16 AM
    Moderator
  • Hi Noel

    I formatted the hard drive then installed Windows 2000

    Then I installed XP Professional 2002 SP 3 from the CD, activated and registered it without problems

    Then I tried to install Norton 360 as I have existing licenses for that and they are all still current. I had to install Internet Explorer 8 before Norton would install and register correctly.

    So installed IE8 then Norton 360. No problems. Cold rebooted and logged in and out many times in order to do that, no validation query and no worries.

    I tried a simple game install (Phoenix viewer for Second Life) and found I needed to install the ATI Radeon HD 4800 video driver in order to get something better than 800 x 600, so I did that. Also installed the REALTEK PCIe GBE Family Controller in order to get the network going. Still no worries, logged in and out and cold rebooted a couple of times with no validation message.

    That's it. This computer has no audio cards installed yet, and no other software. I logged out and the next time I logged back in (it was a few days later because I had been away) the validation screen message popped up saying that I may be a victim of software counterfeiting. So I posted the Aaaaaaaaaargh message.

    Please note - I have been using Windows XP for years without problems, and I NEED it for very expensive software that is XP reliant. In fact, I still have one machine that runs Windows NT which is required for the software on that machine. The only computer that now runs Windows 7 needed massive software upgrades in order to run simple broadcast programs and I doubt that any of my main stuff is, or can be made Windows 7 compatible without a lot of upgrades - which I really do not need.    

    Is there a way around this? I really like and need Windows XP, I do not want to go through a whole lot of totally unnecessary upgrades to convert everything to Windows 7 when it may not be compatible with my existing software anyway.

    Scribb

    Tuesday, March 13, 2012 12:11 PM
  • "scribb" wrote in message news:6907f040-d96c-471e-9404-1c59f3ae3336...

    Hi Noel

    I formatted the hard drive then installed Windows 2000

    Then I installed XP Professional 2002 SP 3 from the CD, activated and registered it without problems

    Then I tried to install Norton 360 as I have existing licenses for that and they are all still current. I had to install Internet Explorer 8 before Norton would install and register correctly.

    So installed IE8 then Norton 360. No problems. Cold rebooted and logged in and out many times in order to do that, no validation query and no worries.

    I tried a simple game install (Phoenix viewer for Second Life) and found I needed to install the ATI Radeon HD 4800 video driver in order to get something better than 800 x 600, so I did that. Also installed the REALTEK PCIe GBE Family Controller in order to get the network going. Still no worries, logged in and out and cold rebooted a couple of times with no validation message.

    That's it. This computer has no audio cards installed yet, and no other software. I logged out and the next time I logged back in (it was a few days later because I had been away) the validation screen message popped up saying that I may be a victim of software counterfeiting. So I posted the Aaaaaaaaaargh message.

    Please note - I have been using Windows XP for years without problems, and I NEED it for very expensive software that is XP reliant. In fact, I still have one machine that runs Windows NT which is required for the software on that machine. The only computer that now runs Windows 7 needed massive software upgrades in order to run simple broadcast programs and I doubt that any of my main stuff is, or can be made Windows 7 compatible without a lot of upgrades - which I really do not need.   

    Is there a way around this? I really like and need Windows XP, I do not want to go through a whole lot of totally unnecessary upgrades to convert everything to Windows 7 when it may not be compatible with my existing software anyway.

    Scribb

     
     
    Norton again!
    I’d first think about uninstalling that and running the Norton Removal tool – see if that switches the notification off.
    Having said that, I would have approached activation and updating a little differently than you seem to have done.
     
    (and unless SP3 is different to earlier SP’s, an Upgrade disk only requires that you have a genuine qualifying disk for the install, not that the qualifying product be installed, and it will ask for disk-swapping during the install)
     
    My procedure would have been
    1) Install XP (after installing 2K if necessary) – but do NOT activate it yet
    2) Update ALL drivers first
    3) Update Windows
    4) Activate, and create a full system image assuming success
    5) Install AV
    6) Install other software
     
    At least that way you have a fall-back that’s a lot easier than a full reinstall, and less chance of the install requiring re-activation because of updated drivers.  XP was notorious for demanding re-activation because of updating Graphics and NIC drivers at the same time..
     
    Obviously, you need to be careful with the driver and Windows Updates if the machine is connected to the internet without AV, but Windows Firewall will be active at that time, and should protect against anything other than poisoned websites, so long as you only go to known sites for drivers.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 13, 2012 1:15 PM
    Moderator
  • Sounds like Norton has cropped up before as a possible problem.

    Ok, have uninstalled Norton and run the Norton Removal Tool. No change yet, still get "you may be a victim of software counterfeiting" but I will try a switch off, 24 hour computer off and then retry.

    That said, I have done a clean format and install from my Windows XP SP3 CD several times now, because of all this, and it has never asked me for previous discs as far as I can recall. But I will do as you say. I only tried to install Windows 2000 and go from there because that was the last recommendation from the telephone enquiry people.

    The validation window seems to be the problem, this has never cropped up before in twenty years or so.

    Is Microsoft intending to keep the validation thing going? Please, please ditch it!

    Thanks for your help! Crosses fingers ....................

    Thursday, March 15, 2012 1:20 PM
  • I meant that I have never had a problem activating and registering Windows. The only problem is this blasted validation window.

    Thursday, March 15, 2012 1:22 PM
  • "scribb" wrote in message news:862c1105-f5b8-4181-b116-55694f0a262a...

    Sounds like Norton has cropped up before as a possible problem.

    Ok, have uninstalled Norton and run the Norton Removal Tool. No change yet, still get "you may be a victim of software counterfeiting" but I will try a switch off, 24 hour computer off and then retry.

    That said, I have done a clean format and install from my Windows XP SP3 CD several times now, because of all this, and it has never asked me for previous discs as far as I can recall. But I will do as you say. I only tried to install Windows 2000 and go from there because that was the last recommendation from the telephone enquiry people.

    The validation window seems to be the problem, this has never cropped up before in twenty years or so.

    Is Microsoft intending to keep the validation thing going? Please, please ditch it!

    Thanks for your help! Crosses fingers .....................

    Norton software was at one time one of the most common causes of major problems with any version of Windows.
    The problem is not so bad nowadays – but is still a relatively common one.
    You can almost guarantee that if Norton is reinstalled before the system is updated to SP3, then it will have problems My personal knowledge of Norton is now out of date – but I would still tend to try and rule it out before attempting any other remedial action.
    MS promised when XP came out, that when Activation was no longer relevant, it would issue a workaround – so far as I know, that promise is still in effect. The problem is simply that the Windows world hasn’t moved as fast as MS anticipated at the time (Vista was 2 years late – and has obviously affected everything since)
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 15, 2012 9:10 PM
    Moderator
  • Sorry, I wasn't clear. It is on a thick hologrammed plastic label fixed to the back of the Microsoft setup and instruction book. The label is to be affixed to the computer and has instructions for activation. We bought the software unopened with the labels in place, some years ago of course.

    Your description is that of a systembuilder/OEM product key, the only kind that would be printed on a Certificate of Authenticity (CoA).

    Yet Darin reports that the product key is a Genuine Windows XP Pro Upgrade product key.

    Additionally, you have mentioned that the installation routine on the disc you are using to install has never requested that there be an installed qualifying upgradable product on the computer.

    A genuine Microsoft hologrammed systembuilder/OEM disc will have "For distribution with a new PC only.  For product support, contact the manufacturer of the PC." in the hologram label, while a genuine Microsoft hologrammed retail upgrade disc will have the word "Upgrade" in the hologram label.

    What does yours have?

    Friday, March 16, 2012 1:19 PM
  • The CDROM has "For distribution with a new PC only.  For product support, contact the manufacturer of the PC" on it. We purchased this (3 licences) from a Microsoft dealer, along with the hardware bits to build 3 new PCs.
    Friday, March 16, 2012 3:07 PM
  • So it would appear that your "systembuilder/OEM" installation disc is putting down a retail installation of Windows XP Pro, and that your systembuilder/OEM Certificate of Authenticity (CoA) has a retail product key printed on it.

    Two significant indicators of counterfeit merchandise.


    Friday, March 16, 2012 10:45 PM