CRM 2011 e-Mail router RRS feed

  • Question

  • ·        CRM 2011 on-premise install  IFD

    CRM 2011/ W2008 R2 dedicated e-Mail router server Configured with Incoming and Outgoing Profile. Incoming using a Forward or sink mailbox

    Exchange backend: E2K7 SP2 MB role and E2K7 SP2 HubT/CAS


     A few issues:

    Tested router by creating a contact with external email address. From external email address replied- replied email arrived in forward mailbox and was added to activity.  However, non-CRM related email for the CRM user is being sent to the Undeliverable Folder in forward mailbox.  Is this expected behavior?




    Logging for CRM 2011 E-Mail router:  When I try to open the microsoft.crm.emailagent.xml, I get an Access Denied. Perms are all set.  Any ideas why I cannot access.


    Many thanks.


    Wednesday, December 21, 2011 4:17 PM

All replies

  • Did you solve your problem?  If so, it would be helpful to post your solution.

    Monday, February 20, 2012 9:18 AM
  • Did you find a solution to the problem ?.

    I am also facing a similar issue , where all the non crm email is getting forwarded to the undeliverable folder of the Forward Mailbox . The undeliverable folder now has 20000+ emails .

    I also noticed that after entering the Forward Mailbox and CRM server details in the Rule deployment wizard , the wizard retrieves a list of users (few of which on inspection were found to be non crm users ) . Is this expected behaviour ? 

    Tuesday, August 28, 2012 1:18 PM
  • Can anyone post the error message logged in Event log. You can enable trace for Email Router for the exact error messages.

    You can update the Microsoft Dynamics CRM E-mail Router service to enable tracing. To do this, you must modify the registry and XML service configurations.

    To enable verbose operations log level, you must manually update the configuration by updating the registry. To do this, follow these steps:

      • Log on to the server where the Microsoft CRM E-mail Router is installed by using local administrator permissions.
      • Click Start, click Run, type regedit, and then click OK.
      • Locate and then click the following registry subkey:
      • Right-click the LogLevel registry entry, click Modify, and then change the value to 3. By default, this value is set to 1.
      • Update the Microsoft.Crm.Tools.EmailAgent.xml configuration file for the E-mail Router Service. To do this, follow these steps:
        1. In Windows Explorer, locate the Microsoft.Crm.Tools.EmailAgent.xml file. By default, this file is located in the following folder:
          SystemDrive:\Program Files\Microsoft CRM Email\Service
        2. Open the file by using Notepad or another text-editing program.
        3. In the file, examine the <SystemConfiguration> node, and then scroll down the text toward the end of the file to find the following statement:
          By default, this value is set to 1 (one). Modify this statement so that it reads as follows:
        4. Save the file.
        5. Restart the E-mail Router Service. You will find a new Event Viewer log view that is named MSCRMEmailLog. It is in this Event Viewer log view that the events appear.

    Manoj Batchu

    Friday, August 31, 2012 4:39 AM