WGA crashing

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  I have a computer here at the office, that keeps getting a the following error as reported in the Event viewer.

  Faulting application wgatray.exe, version 1.7.18.1, faulting module unknown, version 0.0.0.0, fault address 0x017f0780.

  I come to run the microsoft update, but the screen sits there and hunts for 10min and brings back nothing, it just looks and looks and never seems to want to stop.

  I tried to install the latest WGA tool from www.microsoft.com/genuine but as soon as it was complete, i got the same error as above.

  I then tried running wgatray.exe /b from the run box.  I then logged off and on, but the problem seems to persist.  I included a diagnostic report in hopes that someone can help me figure out what the problem is.

   

  Thanks!

   

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
  Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
  Windows Product ID: 55274-OEM-2211906-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: 8b79a657-82c3-454e-89bb-b694ab3b096a
  Is Admin: Yes
  AutoDial:
  Registry: 0x0
  WGA Version: Registered, 1.7.18.1
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.1
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: c:\windows\system32\oembios.bin
  File Mismatch: c:\windows\system32\oembios.dat
  File Mismatch: c:\windows\system32\oembios.sig

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>8b79a657-82c3-454e-89bb-b694ab3b096a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3560683852-1727889880-2044025195</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CF5634E701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM4600</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>16F1B7FCC63D9DC</Val><Hash>TyHE4jgrsspYikuSUBwzgmrzmk0=</Hash><Pid>54186-640-8061265-17007</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Monday, March 26, 2007 2:05 PM

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