One Care Policy on virus or spyware charges for removal RRS feed

  • Question

  • Recently I discontinued the use of Mcafee. Using the paid version, a virus slipped through and caused major problems with my machine. When I contacted Mcafee, they wanted 89.00 to remove the virus that there Antivirus program did not catch.-----Does OneCare charge there customers to remove a virus if it slips past their full version of OneCare, and what is that charge ?

    Friday, October 24, 2008 6:11 PM


  • There is no charge to One Care subscribers to remove malware that One Care did not detect or cannot remove. 


    Saturday, October 25, 2008 4:19 AM